My husband and I had the rare opportunity to leave three small children behind for a "romantic" weekend, only to find the access to our "private" bathroom (advertised as such on the Inn's personal website) only available by walking down a very PUBLIC hallway. I didn't find this "private" at all but when I tearfully expressed my distress to the owner, he answered "we have robes." It was a cool weekend, but our in-room fireplace was already closed for the season (also not mentioned on the website) and our in-room CD player did not work. The amount of discount the owners provided (only after I had to ASK for it) was laughable and when I politely restated my disappointment, I was told there would be no further discount. Also, my suggestion that simply changing the wording on the website might prevent future travelers from being upset upon arrival, has so far been ignored. Where is the great personal touch or customer service in that? Granted, this Inn does have a banner reputation. And the owners are banking on that to justify this lack of customer service. In our experience, the attitude was, I don't need to treat these people well, more will follow no matter what, so BEWARE! What will YOUR stay be like? Finally, the two downstairs rooms are right off the main living room where guests gather - so if you are in one of those, you are going to hear all "group conversations" and breakfast preparations - whether you want to or not. Another upstairs room has two twin beds that slide together if a couple is staying there. I didn't see a single room that was a good choice for a romantic "get-away." For the money these hosts are asking, I would definitely look elsewhere.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
An amazing honeymoon, A romantic getaway, Girlfriend getaway, Older travelers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, People with disabilities, Great pool scene, Families with young children, Families with teenagers
I selected this hotel as a top choice for:
Museums / Cultural / Historical sites
Management Response
Bob&Carolyn , Owner
(Management representative)
Jul 11, 2007
When this guest checked in to our circa 1856 Inn, she expressed disappointment that the entrance to the private bath for her 2nd floor room was located approximately 3’ outside the door to the room. We observed no tears, but we offered (without any request by her) to reduce the room charges. At check-out, we presented her with a discounted bill, which she signed and accepted without further comment. Three weeks later, she contacted us and after complimenting us on our beautiful home, asked for an additional refund because she was still upset about the bathroom location. She commented that if we went along with her request, she would recommend us to others. We politely declined her request. A couple of days later, she wrote the review which appears above. As for her other comments, the outside temperature during her stay was between 50 and 65 degrees F. -- too warm for the wood-burning fireplace in her room to draw properly; she never mentioned anything about the CD player when she was here; and she has no firsthand knowledge whether guests staying on the 1st floor can hear anything from other parts of the house, because her room was on the 2nd floor. We take great pride in providing friendly customer service and beautiful accommodations in an historic setting. When this guest left, we thought that she had enjoyed her stay with us and that we had fairly and courteously addressed her needs.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.