“The food was average. The service was atrocious.”
The servers were nice, when they bothered to check on us-- but they rarely checked on us!
We ate there on a Saturday night around 8 p.m. The area was hopping with activity. The fact that this place had seating immediately available should have been my first clue. We selected to eat inside because there were many open tables. They were pretty full on their outside patio. We were forced to seat ourselves. A woman eventually came over and changed the obviously used and not yet changed table cloth. (Many of the inside tables were bussed without clean linens.) We sat there for 15 minutes before a waitress even approached and asked us for a beverage order. They were very well staffed and many servers were hustling right past us to serve the people outside.
Once we gave our drink order, it took another 10 minutes to get a bottled beer and a glass of water. (We were seated two steps from the counter. If someone were behind the bar, I would have gone to get it myself!) I ordered a glass of wine with dinner.
After another 10 minutes, we finally ordered our dinner and it took 20 more minutes for us to get our soup (mine) and a house salad (my husband)! The table had not been re-set, so we had no silverware. I had to get up and find my own parmesan cheese to use with the olive oil on the bread. By then, my husband's beer was long gone. Despite putting the bottle right on the edge of the table, we were not re-approached. I eventually put the bottle on a bussing/wood buffet station behind me. Oddly, that was cleared almost immediately!! (And we still couldn't get anyone's attention.)
Thankfully, there was an old movie playing to keep us less aware of the long wait time. You think they'd be trying to add to our bar bill, but no! Not even a glance our way. They all kept hustling past us. We finally got our food--a flatbread pizza and some pasta, 55 minutes after we arrived! This timing is inexcusable in any restaurant. This is certainly not the place to go if you are on any sort of time crunch. We were not in a hurry, but we truly felt ignored.
The food was OK. The warm bread was excellent. The minestrone was fine--it might have been homemade, it might have been Progresso. The fact that it was hard to tell indicated the level of cuisine. I might return to the restaurant, but I would not re-order the minestrone or the vegie, ricotta, chicken flatbread. On the flatbread, the "vegies" were large chunks of zucchini only, nothing else. Since it was billed as vegetable, not just as zucchini, I had hoped for a few bell peppers, mushrooms and onions too. The zucchini pieces should have been in smaller, more bite-sized pieces. I actually had to cut them because they were large and still a little firm. The ricotta was not sprinkled or spead around, but rather, a few large glops of it on the crust. I had to spread it myself because the crust couldn't even hold it up. My husband's pasta was fine.
I would only return if I were really hungry and there were nothing else available. I would also warn that if you want to be recognized, do not sit inside!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.