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“Two Night Stay” 4 of 5 stars
Review of Doubletree by Hilton Charlottesville

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Doubletree by Hilton Charlottesville
3.5 of 5 Hotel   |   990 Hilton Heights Road, Charlottesville, VA 22901   |  
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Ranked #16 of 33 Hotels in Charlottesvill...
Virginia Beach, Va., United States
1 review
“Two Night Stay”
4 of 5 stars Reviewed April 2, 2014

good could have been better. The hotel was nice and clean. The problem I experienced was that we were awakened twice during the night by false fire alarms. They did not seem to be able to stop these false alarms causing a very unplesant night of sleep.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, April 16, 2014
Roger,
Thank you for taking the time to share your feedback with us regarding your most recent stay. We truly value your input and very much rely on you to help us improve. Please accept my sincere apologies that your evening was disrupted by the fire alarm. Your safety and security is our primary concern, and the alarm was treated as legitimate until it could be investigated and verified as false. Rest assured that we have addressed the cause and it will not happen again. I do hope to have a chance to welcome you back so we can provide the flawless experience you deserve.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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775 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (90)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Fresno, United States
1 review
3 of 5 stars Reviewed April 1, 2014

I evacuated your building 3 times during this stay, once in the evening, once at 2:00 am and a 3rd time at 3:30am. The fourth alarm went off during a shower in the early morning and I chose not to evacuate at that time. The problems with the alarm system made for a very distressing and sleep deprived evening. Aside from this issue, my stay was alright, although it would have been nice if your service personnel would have announced over a loudspeaker that we did not have to evacuate.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, April 16, 2014
Janis,
Thank you for taking the time to share your feedback with us regarding your most recent stay. Please accept my sincere apologies that your evening was disrupted by the fire alarm. Your safety and security is our primary concern, and the alarm was treated as legitimate until it could be investigated and verified as false. Rest assured that we have addressed the cause and it will not happen again. We will use this experience as a training opportunity for our team. We do hope to have a chance to welcome you back and provide the peaceful experience we pride ourselves on.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
edailey@greenwoodhospitality.com
313-253-4344
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sharon, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 29, 2014

This was a wonderful surprise. The restaurant was open late - which was wonderful as we arrived after 9:00, and the food - surprisingly for a hotel - was terrific and very reasonably priced. We will definitely stay at this location again.

Room Tip: Deluxe King room was well priced and very comfortable.
See more room tips
  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, March 31, 2014
Kathryn,
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. I am so pleased to hear that you enjoyed the hotel and TJ's tavern. Your willingness to share your thoughts with us is genuinely appreciated. We look forward to welcoming you back again.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, United States
1 review
5 of 5 stars Reviewed March 27, 2014

Extremely pleasant staff, clean room, amenities as described. Also, it is a pet friendly hotel, which is hard to find. I would definitely stay again and would recommend it, without hesitation, to anyone looking for lodging in the Charlottesville, VA area.

  • Stayed March 2014, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, March 31, 2014
Arlene,
Thank you very much for sharing your wonderful experience at our hotel with us. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. We look forward to welcoming you and your four-legged friend back soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, United States
1 review
5 of 5 stars Reviewed March 26, 2014

The staff was friendly, professional and extremely helpful. When my car wouldn't start in the morning, they offered me a jump start from the hotel shuttle bus. The rooms are large, clean and quiet. The gym is a little small, but well equipped. The restaurant is large, nicely appointed and flooded with light. I would definitely stay there again. One quibble: The bathroom could have been bigger.

  • Stayed March 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, March 31, 2014
Anthony,
Thank you for taking the time to share your positive feedback regarding your recent stay with us. Our goal is to provide superior service and accommodations to each and every guest that stays with us, and it is great to know how we are doing. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests and we will share your comments with the team. Thank you for your comments about the fitness center and guest room, we will keep them in mind during future improvements. We hope to have a chance to welcome you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
c-ville, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed March 26, 2014

Needed a place to stay in c-ville and the Omni was asking $269 a night. Knew of this hotel from a conference I went to a couple of years ago. $140 a night, free parking and free breakfast. Rooms and bathroom a little small but if you only use this hotel for base of operations this is great. Just to add breakfast cooked to order eggs and plenty of side orders. Right off US 29. Visit and see what you experience.

  • Stayed March 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, March 31, 2014
Joe,
Thank you for taking the time to share your feedback regarding your most recent stay at our hotel. We strive to provide the best possible service and guest experiences every day, and it’s always great to hear from our guests on how we’re doing. I am so pleased that we were able to provide a great "base-of-operations" for you. We hope to have a chance to welcome you back again in the near future.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellerose Village, NY, United States
1 review
5 of 5 stars Reviewed March 26, 2014

This is an attractive, well-maintained hotel with an accomodating, professional staff in all areas. Every hotel could use two Veronica's at their front desk. She was patient, professional and knowledgeable and maintained an upbeat presence for me and those waiting ahead of me. Also, Kevin Smith, head of housekeeping, came through for me by finding my phone charger after I left and seeing to it that it was sent to me in the mail. My stay there was the highlight of the weekend.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Emily D, Portfolio Reputation Manager at Doubletree by Hilton Charlottesville, responded to this review, March 31, 2014
Joseph,
hank you for taking the time to share your positive feedback regarding your recent stay with us. We were truly humbled by your gracious comments regarding our hotel service team. All of the staff takes great pride in knowing that their hard work and dedication is making a difference to our guests; I will be sure to recognize the people you mentioned for the positive impact they had on your stay with us. We look forward to welcoming you back again soon.
Enjoy today!
Emily P Dailey
Portfolio Reputation Manager - DoubleTree Charlottesville
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree by Hilton Charlottesville

Address: 990 Hilton Heights Road, Charlottesville, VA 22901
Phone Number:
Location: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Family Hotel in Charlottesvill...
#8 Business Hotel in Charlottesvill...
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Doubletree by Hilton Charlottesville 3.5*
Number of rooms: 235
Official Description (provided by the hotel):
Doubletree by Hilton Charlottesville is located just minutes from the University of Virginia, John Paul Jones arena, Charlottesville Regional Airport and Monticello. Recently renovated in 2008, the Doubletree by Hilton Charlottesville was named one of Expedia’s Insider's Select Hotels and Reader's Choice Hotel by the Daily Progress. ... more   less 
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Also Known As:
Doubletree By Hilton Charlottesville Hotel Charlottesville

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