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“Decent hotel” 3 of 5 stars
Review of Omni Charlottesville

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Omni Charlottesville
4.0 of 5 Hotel   |   212 Ridge McIntire Rd., Charlottesville, VA 22903   |  
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Ranked #2 of 33 hotels in Charlottesvill...
Washington, DC
Top Contributor
68 reviews 68 reviews
19 hotel reviews
Reviews in 38 cities Reviews in 38 cities
29 helpful votes 29 helpful votes
“Decent hotel”
3 of 5 stars Reviewed October 22, 2013

We stayed here for a brief mid-week stay. The room was nice but nothing spectacular. The bed was comfortable and we enjoyed the morning beverages courtesy of select guest membership. It is a must if you stay at an Omni hotel. I could tell some updates had been done to the room. My biggest complaints would be lack of lighting in the room and in the bathroom. The bathroom was pretty small and there was damage on the ceiling where the toilet above probably leaked but we were comfortable and the room was fairly quiet. Parking was easy once we figured out how the entrance works. Elevators were a little annoying...you needed a key to get up the elevator and then when we tried catching the elevator from our floor unless we stood exactly in the middle between them. Otherwise you wouldn't know the elevator had arrived/it would leave without you. Location is convenient to the downtown shopping area and lots of restaurants. But if you are going for more of the UVA experience it is a little bit of a hike. Overall I chose this hotel for location and the price. I would consider staying again for the right price but would consider elsewhere too.

Room Tip: We were on the front side (entrance side) so could view the sunset from our room across the town. i...
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  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, November 14, 2013
Thank you for taking the time to share your experience about your recent stay with us! Thanks to feedback like yours, we are actually in the midst of replacing the lighting in the bathrooms to make them brighter. I apologize for the inconvenience of having to use your key for the elevator, however, our location on the downtown mall can sometimes bring in visitors who are not staying at the hotel. This entry system is in place to help ensure the safety and comfort of our guests. Additionally, I wanted to let you know that the hotel has a shuttle that would be happy to bring you anywhere in the city within a five mile radius of the hotel which includes UVA. It is complimentary and first come first serve so please allow us to assist you in your visit next time. Thank you again for your helpful notes and we hope to see you again soon.
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729 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (73)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Marietta, Georgia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 19, 2013

This hotel is very conveniently located to downtown, UVA, and Monticello. The pedestrian mall is directly out the back door, with easy access to stores and restaurants with minimal walking. Hotel is a little older, but nice and comfortable.

  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington D.C
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed October 18, 2013

You cannot beat the location if you are visiting Charlottesville. It is right on the downtown mall. The free trolly service for the University stops right at the front door. Lots of parking. The hotel itself is beginning to show its age but the rooms are comfortable. The pool area is pretty fun if you have kids.

Stayed August 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
3 of 5 stars Reviewed October 15, 2013

Unfortunately, we were very disappointed with our recent stay with the “Romance Remembered Package”. The “package” details provided on the website include a “Romantic turndown service including robes, music and lighting, a bottle of Chandon Brut. Bed was turned down, robes in closet, no music/special lighting?? I had spoken with “acting Concierge” Matt Early on the day before arrival to set up a personal request for a special occassion. He suggested a bottle of champagne and two slices of the Omni’s famous chocolate cake to be delivered at 8:00 pm (my choice of time) and that sounded very nice in honor of our celebration. Upon arrival, the valet service was excellent, choosing to valet park and assistance with our luggage. Check-in was rather un-eventful, as the clerk never greeted us or smiled. He told us our room was ready and the bellman would explain the amenities!! Fortunately the bellman ask if we were familiar with the area and picked up a map of the local area. He also turned on the lights, opened the drapes, set up our luggage and got us ice and ask if there was anything further he could do to make our stay more enjoyable. I regret that I didn’t get his name as he was awesome! While settling in, I looked over the items provided at check-in. We had one voucher for breakfast for a two day stay, so had to go to the front desk for the second one. Around 5:00 pm a bottle of champagne and two slices of chocolate cake was delivered. I didn’t think anything about it coming at 5:00 as I knew we were expecting the Chandon Brut around this time, so I thought someone probably included the cake at this early delivery in error. Until after 8:00 pm and nothing was delivered to the room, I called Guest Services. The woman I spoke with said she saw that champagne & cake order for 8:00 pm and would check into it. She called back and told me that it was considered delivered at 5:00 pm. I disputed this as the afternoon delivery was included in the package our reservations were under and in honor of our special occassion we were to get the champagne (didn't ask for more cake!!!)she continued to stand by the 5 pm delivery as fulfilling the 8:00 pm special occasion delivery and package wine/champagne. At this point I was not willing to argue the point. Also, we ordered in-room dinner and upon delivery advised they couldn’t make the Rueben sandwich because they were out of sauerkraut, but the dinner was at no charge. We also had breakfast Sunday morning and dinner in room with no issues. On Sunday evening there was no champagne delivery at around 5:00 pm, so again I called and Guest Services stated it should be on its way but would check to be sure. It was finally delivered. After all of these negative experiences, I was offered an apology and an upgrade and breakfast for my next stay. The last morning, our beverage service was coffee for one, even though it was marked for two. at this point why bother??? When checking out on time (had requested late check-out) Monday, the same clerk was at the front desk, but he never even looked up when I put the keys in the box at the front desk. The bellman/valet was prompt and courteous when picking up our luggage and loading it in our car. There are certainly too many fine hotels in the area to be charged such a high price and not deliver the options or service as expected.

  • Stayed October 2013, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, November 14, 2013
Thank you for sharing your feedback and we also appreciate that we had the opportunity to speak directly with you about what happened. We truly hope that you felt as if your concerns were appropriately addressed. We apologize again that we did meet your expectations or our own and truly hope for a future opportunity to provide you with an exceptional stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, United States
1 review
4 of 5 stars Reviewed October 15, 2013

Overall everything was great - staff is very friendly and helpful, can't beat the location but I would recommend to consider a different place to have breakfast as the the breakfast bar for my taste lacks variety.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
Reviews in 3 cities Reviews in 3 cities
4 of 5 stars Reviewed October 15, 2013

My husband and I stayed at the Omni on a recent overnight trip to Charlottesville. The staff was friendly and accomodating. They provided an actual portable crib versus a pack n play which was nice. The room was spacious and comfortable.

  • Stayed October 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Omni Hotels & Resorts

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 14, 2013

Hotel is located on the mall in Charlottesville, lots of cute shops and outdoor dining. Very high quality bedding. Original room overlooked the hotel atrium and we preferred a room that did not, all it took was a quick call to the front desk and we were relocated immediately. Hotel staff was also very friendly and helpful.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Omni Charlottesville

Address: 212 Ridge McIntire Rd., Charlottesville, VA 22903
Phone Number:
Location: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Charlottesville
#1 Romantic Hotel in Charlottesville
#2 Family Hotel in Charlottesville
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Charlottesville 4*
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Also Known As:
Omni Charlottesville Hotel Charlottesville
Omni Hotel Charlottesville
Charlottesville Omni Hotel

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