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“Wonderful customer service” 4 of 5 stars
Review of Omni Charlottesville

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Omni Charlottesville
4.0 of 5 Hotel   |   212 Ridge McIntire Rd., Charlottesville, VA 22903   |  
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Ranked #6 of 33 Hotels in Charlottesvill...
Certificate of Excellence 2014
Va
Top Contributor
109 reviews 109 reviews
33 hotel reviews
Reviews in 32 cities Reviews in 32 cities
71 helpful votes 71 helpful votes
“Wonderful customer service”
4 of 5 stars Reviewed March 16, 2013

Stayed here again for a meeting. Staff very friendly, as always. Quick check-in. Make sure to review your check-in papers and your end-of-stay bill, however. We were charged for valet parking by the express check-in although we had self-parked. This was resolved quickly with a phone call to the front desk. We were charged the pet fee twice on our two night stay although it is supposed to be one fee for the entire visit. Again, this was removed from the bill once pointed out. Had one minor issue with housekeeping but a manager was quick to respond after we mentioned it on the survey. The location on the Downtown Mall cannot be beat. The rooms are blissfully quiet. As a "Select Guest" member we received complimentary coffee (or juice or tea) in the AM delivered to our door. Planning to come back for another conference later this year.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, March 19, 2013
Although we regret that there were issues with your bill and housekeeping, we are delighted to read that they were quickly taken care of. We are glad to read that you always find our associates to be friendly and helpful and we look forward to your next visit.
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985 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (104)
Date | Rating
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  • English first
  • German first
  • Spanish first
  • Any
English first
Houston, Texas
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed March 14, 2013

Making reservation was like going through beauracracy. Hotel wouldn't take reservation and goes to central and puts me on hold forever and I'm making reservation from 2 blocks away from the hotel. I spent 30 minutes dealing with that. Check-in was ok, room was ok but not worth 200 bucks, very thin wall. I hate to compare but I would get the same minus the reservation run around from hotels Holiday Inn or Radisson with half the price.

Room Tip: Not sure. I checked in late and my room was on 3rd floor with no view at all. Perhaps higher floor m...
See more room tips
  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, March 19, 2013
We are extremely sorry that you had such a negative experience in making your reservations and that your stay was below your expectations. Our goal is to consistently offer superior service to every single guest who stays with us and clearly we failed in some areas. We would truly appreciate the opportunity to speak with you so that we may apologize for falling short of your expectations and our own. We hope that you will consider giving us a future chance to provide you with a great stay.
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Lovettsville, Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 14, 2013

The Omni Charlottesville offers a great location next to nice outdoor walking mall with many shops and restaurants, free parking, complimentary coffee and cookie. Recommend Mudhouse Coffee and adjacent pub were great eateries. The lobby is beautiful and rooms very comfortable. The walls were a bit thin but the beds were very comfortable.

  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, March 19, 2013
Thank you for recommending the Omni Charlottesville for its great location and service. We are delighted that you enjoyed your time with us and hope you will return soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, United Kingdom
Senior Contributor
39 reviews 39 reviews
14 hotel reviews
Reviews in 23 cities Reviews in 23 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 13, 2013

Excellent hotel, ideally placed and within walking distance for all downtown experiences. Staff very helpful and rooms clean and fresh. Would definitely use this hotel again.
Only one small complaint, some guests can be very noisy late on Saturday night and door soundproofing slightly suspect!
Although the Spa had all the facilities needed, the pool was a bit on the small side!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, March 21, 2013
Thank you for sharing your complimentary review of the Omni Charlottesville on TripAdvisor. We are glad you enjoyed the surrounding downtown area and found our associates to be helpful. If you return, please do not hesitate to let us know if there is anything we can do to make your stay more enjoyable.
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Charlotte
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed March 10, 2013

Spent 1 night for business. The hotel was clean and the staff friendly. It was want you would expect for an Omni when you enter the hotel lobby. However, I give it an average rating due to the issues I had in the room. The room was large and clean but the bathroom was very small. It reminded me of a bathroom hotel in NYC. I took a shower the evening before a business dinner and there was no hot water- only luke warm. The next day in the morning the water was hot but only for the first few minutes and then again it was not hot. The wi-fi in the room did not have a strong signal and was not able to get online. The hotel gym was small and I would not recommend the hotel restaurant. There are plenty of bars and restaurants outside the hotel door, which makes the location excellent. I have not stayed at any ther hotels in Charlottesville so i cant compare it to others in the city but I would say its a typically Omni property but with water and wi-fi issues.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Top Contributor
67 reviews 67 reviews
53 hotel reviews
Reviews in 53 cities Reviews in 53 cities
139 helpful votes 139 helpful votes
5 of 5 stars Reviewed February 27, 2013

Spent the weekend for a family event and will make the Omni
my goto place in Charlottesville. With its great location at the beginning of the pedestrian walkway lined with shops and restaurants. the Omni
offers convenience as well as excellant facilities. Our room were attractive and extremely comfortable with "great" pillows (from a wife who always brings her own). Food was very good and staff was friendly accomodating (esp as our table at breakfast kept growing as more family members showed up). All in all a very pleasant stay.

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, March 1, 2013
We are delighted to read that you had a pleasant stay at the Omni Charlottesville. Thank you for sharing your experience on TripAdvisor and we hope you return soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 21, 2013

I stay in hotels over 150 nights per year and have been in hotels all over the world, from Africa, to Southeast Asia to Europe. This hotel blew me away for the class it's in. I expected an average hotel where you stay a night and go. What I got was an overall impressive experience. Every staff member was friendly, said hello as I walked by, and asked how I was doing. The front desk staff was particularly helpful at check in and check out. The room was clean, updated, comfortable, and quiet. Everything was in excellent working order. The shower had good pressure, and the room sizes were good. I can't think of one thing negative to say about this hotel. Customer service and friendly staff sometimes make all the difference and that's what really separated this property from many others I've stayed at.

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OmniMgr, Manager at Omni Charlottesville, responded to this review, February 26, 2013
Thank you for your very generous review of the Omni Charlottesville. It is a pleasure for us to read about your experience and we hope that we will have a future opportunity to welcome you back!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Omni Charlottesville

Address: 212 Ridge McIntire Rd., Charlottesville, VA 22903
Phone Number:
Location: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Charlottesvill...
#1 Business Hotel in Charlottesvill...
#4 Romantic Hotel in Charlottesvill...
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Omni Charlottesville 4*
Number of rooms: 208
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Also Known As:
Omni Charlottesville Hotel Charlottesville
Omni Hotel Charlottesville
Charlottesville Omni Hotel

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