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“Does not treat IHC gold members very well” 3 of 5 stars
Review of Holiday Inn Charlottesville - University Area

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Holiday Inn Charlottesville - University Area
3.0 of 5 Hotel   |   1901 Emmet St, Route 29 South, Charlottesville, VA 22901   |  
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Ranked #20 of 33 hotels in Charlottesvill...
Durango
Top Contributor
82 reviews 82 reviews
42 hotel reviews
Reviews in 57 cities Reviews in 57 cities
42 helpful votes 42 helpful votes
“Does not treat IHC gold members very well”
3 of 5 stars Reviewed October 14, 2013

I've been here for 3 days and have only gotten a 25 percent off coupon for the very sub standard breakfast. I still have not had a maid enter my room and the rooms are very noisy. The shuttle will take you anywhere within a five-mile radius which is nice but sometimes you have to wait an hour to get it.

Stayed October 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville - University Area, responded to this review, October 30, 2013
Dear Peanutranch,

Thank you for taking the time to write us a review regarding your recent stay. It is unfortunate that we were not able to meet or exceed your expectations on this visit. Please accept my sincerest apologies for the inconvenience you may have had with the housekeeping service and noise levels experienced.

We value you as our IHG Rewards Club Gold Member and we all hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Pam G
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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193 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • German first
  • Any
English first
Senior Contributor
29 reviews 29 reviews
5 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed October 9, 2013

Had to make a last minute reservation for coming in to Charlottesville, VA. The lobby and parking area clean. Friendly staff. The room was clean and quiet. Shower had wonderful water pressure for shower! The bed was a little to firm for my liking. This Holiday Inn does not offer a breakfast. Plenty or restaurants and a Whole Foods within walking distance.

Room Tip: Request a room on the back side of the hotel. This hotel is on a busy street. There could be the pot...
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  • Stayed October 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Smithtown, New York
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed September 5, 2013

While go to Myrtle beach south Carolina our family stop here to visit Thomas Jefferson monticello. The price was reasonable and the bed where uncomfortable. The pullout couch was more confortable. we go the two queen beds and they look smaller than usual. The bed were sleep number and I tried to put it soft but it was still firm. The food for breakfast was good. This always what your going to expect at a hotel

Room Tip: Go with just a couple
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  • Stayed August 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville - University Area, responded to this review, September 21, 2013
Dear Lorenzo D M,

Thank you so much for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you had a satisfactory stay at our hotel and apologize for the shortfalls you have encountered. I appreciate feedback that we receive, whether positive and negative to ensure we provide the best level of service and facilities that we can give to our guests. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGCare
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Martinsburg, West Virginia
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 21, 2013

Stayed here for the weekend with my Mom. Not bad for the price. The good: Clean, convenient, very friendly staff, price is right. The Bad: Difficult to get to the property coming off I-64. You have to do a U-turn and immediately turn from the far right lane. This is almost impossible during high volume traffic. The walls are very thin. We could hear voices from the next room speaking at a normal conversation level, and any hallway noise will wake you. Overall, no major problems. We ate breakfast in the restaurant - good. I never eat dinner at hotel restaurants as they are usually average at best, so can't comment on this one.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lewistown, Pennsylvania
Senior Reviewer
10 reviews 10 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed August 18, 2013

I took the family to visit relatives and we stayed here. It was a great deal for a nice room. The hotel was clean and the room was a good size with a large window. We have a very hard time getting in and out of the hotel parking lot because it's located on a very busy street. There is an alternate exit out but we didn't learn about that until we were leaving. Some of the hotel staff was helpful but many, when we asked about what to do and see, only said Monticello. I was not up for taking my 3 kids there but they were not able to give me many other suggestions. The restaurant only partially functions most of the time. It appeared to be closed often. Breakfast was nice though.

Room Tip: Do your own digging for other activities in the area. Use TripAdvisor! It's way better than many...
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  • Stayed June 2013, traveled with family
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville - University Area, responded to this review, September 7, 2013
Dear Sean J,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our rooms and cleanliness.

However, We’re sorry we fell below your expectation regarding parking arrangement and the restaurant. We will look into this point. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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Eden Prairie, Minnesota
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed August 15, 2013

This place was OK, we had a room with two beds and when I sat down on the corner of one I almost landed on the floor. Something in the frame was broken and while it didn't affect our sleep it certainly made the bed unusable as a seat or place to pack your suitcase.
We never made it to the pool. We checked in late after enjoying the drive from Mount Vernon. If you are in this area to see the presidential estates it's worth your time to check out the Civil War battlefields of Manassas/Bull Run, Chancelorsville, Fredericksburg. They are close and not to far out of the way.
Our room was clean, maybe not as clean as home but we were in and out quickly. Like I said above we arrived late after touring several Civil War battlefields and checked out early so we could go to Spudnuts and Monticello. If you're not familiar with Spudnuts you need to google it and go there early. No breakfast provided by the Holiday Inn but the best blueberry donuts I've ever eaten at Spudnuts.
I would stay at this hotel again but would be easily swayed to try something else. I think the price was OK and probably the only selling point.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville - University Area, responded to this review, September 1, 2013
Dear John C,

Thank you for your recent stay at our hotel and for sparing your very valuable time to submit a detailed feedback of your experience during your stay with us.

We are saddened to hear of your encounters in our hotel and would like to extend our sincere apologies for the inconvenience and dissatisfaction the quality of the beds has caused you. We regret that your experience with us was not ideal and we are sorry for the lapse in service during your stay.

It is only through valuable feedback we receive from our valued customers that we would be in a position to know where we go wrong and rectify the circumstances or incidents, in order to ensure that we do not repeat the same in the future. Once again, thank you for your comments.

Sincerely,

Dhan M
Case Manager
IHGCare
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Philadelphia, Pennsylvania
Senior Reviewer
9 reviews 9 reviews
Reviews in 7 cities Reviews in 7 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 5, 2013

Stayed two nights and everything was fine. Rooms updated, internet was quick and reliable. All was well. Needed extra coffee and it was brought to our room. Large room and bath. Thank you Holiday Inn! We will be back!!

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Charlottesville - University Area, responded to this review, August 26, 2013
Dear Brutus W,

We thank you for your recent review of our hotel and am pleased to note that you made mention of the room accommodations and amenities. It is comments such as yours that highlights certain areas for us to focus on to become the best hotel in the area and we look forward to welcoming you back to the hotel in the near future.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Charlottesville - University Area

Address: 1901 Emmet St, Route 29 South, Charlottesville, VA 22901
Phone Number:
Location: United States > Virginia > Charlottesville
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #20 of 33 hotels in Charlottesvill...
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Charlottesville - University Area 3*
Official Description (provided by the hotel):
Welcome to the Holiday Inn Charlottesville Hotel- University Area and Conference Center. Our hotel is conveniently located on (Route 29) Emmet Street. The University of Virginia is located within one mile of the hotel. Nearby attractions include the University of Virginia, Monticello, Ashlawn-Highland, Wineries, Michie Tavern, Montpelier, and various boutique shops and galleries. Nearby companies and government offices include State Farm Regional Office, GE -Fanuc, Northrop Grumman, Lexi-Nexis, Klockner, Sprint, PRA, National Ground Intelligence Center, J.A.G. School, UVA Health Systems, and Biotage Technologies. Our newly renovated, spacious rooms include free high speed wireless Internet. We also offer a business center, fitness facility, pay per view movies, coffee/ tea makers, room service, guest laundry, free USA Today on the weekdays and complimentary shuttle service to the Charlottesville Airport. During your stay we invite you to dine at our Lobby Cafe'. We are the ideal location for your wedding, banquet, meeting or any special event. The Holiday Inn University area offers facilities to accommodate up to 300 people, with over 4,900 square feet of meeting space. Let our expert staff work for you in accommodating your every need. ... more   less 
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Also Known As:
Holiday Inn Charlottesville - University Area Hotel Charlottesville
Holiday Inn University Area
Charlottesville Holiday Inn

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