Courtyard by Marriott North Charlottesville
(Guest from room 146 a couple weeks back):
For an upscale motel and apparently recently renovated one, looks like they haven’t completed the punch list and don’t have a daily room checklist:
Bathroom - There were two switches, one for the light which worked and another which I’m not sure it did anything other than buzz. It seems it should have vented the room as it got totally steamy after a shower. The shower had two spots for soap, but both filled with water that would not drain – poor design. There were no glasses in the bathroom for brushing teeth or rinsing out mouth, etc. There were two sets of glasses in other rooms. Why not in bathroom instead? The bathroom door towel/robe hook was way off kilter (I played with it to get it straight but it was loose enough to later slip off kilter again).
Bedroom – the door would not close. It slammed into the frame. This resulted is a lack of privacy as one of our party slept on the hide-a-bed sofa. The bedroom radio/alarm clock was set one hour ahead, even as the time zone changed weeks ago. I couldn’t figure out how to reset it. I guess I could have set an alarm for an hour later than reality so that it would wake me on actual time. There was a lamp whose bulb was kaput. This was the switched floor lamp so housekeeping should have noticed it when cleaning the room. Someone left a new bulb in the other (main) room, I don’t know if it was a just-in-case bulb or if it was left on purpose and they merely forgot to replace the defective one in the bedroom. I hope they didn’t think the guest was supposed to do the swap. My wife couldn’t get the new bulb in the lamp as the bulb had two prongs at bottom to screw in to the fixture. It took me a while to figure out how to put it in (it didn’t just screw in, I had to tip the lamp over to look in and get access to fix it).
Lobby bathroom near the breakfast/lunch area – one of our party used the men’s room after we sat down to eat breakfast. The soap dispenser was out of soap. I assume this was the one the food people would also have used. This was around 1030 the morning so it should have been serviced already. Annoying to guests, plus unsanitary for kitchen help unless they had a private bathroom.
I mentioned all this to the lobby clerk when we were checking out and she said she was going to pass it along. All personnel we dealt with during our stay were great, but attention to detail was woefully lacking as detailed above. I don’t expect this kind of experience from an industry leader such as Marriott, especially in a suites motel (supposedly recently renovated) and a not inexpensive one at that. Fixable but the hotel needs focus.
- Official Description (provided by the hotel):
- The Marriott Courtyard Charlottesville North hotel is conveniently located off Route 29 North, just minutes from historic downtown Charlottesville. This Charlottesville hotel is in close proximity to a variety of specialty shops and restaurants, as well as, near the University of Virginia (UVA), home of the Cavaliers. Courtyard Charlottesville is a short drive from Monticello Plantation and in close proximity to the southern entrance of Shenandoah National Park.Designed for the business traveler, yet pleasing for all, the Courtyard Charlottesville North knows what is important to its guests. ... more less
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- Also Known As:
- Courtyard By Marriott Charlottesville North Hotel Charlottesville
- Courtyard Charlottesville North
- Charlottesville Marriott
- Charlottesville Courtyard