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“Pleasant surprise, lovely area.” 5 of 5 stars
Review of Courtyard by Marriott Charlottesville North

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Courtyard by Marriott Charlottesville North
3.0 of 5 Hotel   |   638 Hillsdale Dr, Charlottesville, VA 22901   |  
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Ranked #15 of 33 Hotels in Charlottesvill...
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
“Pleasant surprise, lovely area.”
5 of 5 stars Reviewed May 24, 2014 via mobile

Pleasant surprise after we were unable to book the University location. Many excellent restaurants, convenient and exceptional shopping; all close by. Large touchscreen internet/ TV in the lobby was an added bonus for travel, weather, flight information and news. Very pleased with the hotel staff. Not one downside, (with the exception being the pillows, which could have been a bit better)our stay was very enjoyable.

  • Stayed April 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard by Marriott Charlottesville North, responded to this review, May 29, 2014
Dear flg8trmdmom, Thank you so much for taking the time to write such a nice review of our hotel! I'm very happy that you got the chance to try us out for the first time! We are definitely in the best location for a variety of restuarants, great shopping and more. You'll be glad to hear that we are right in the middle of replacing all of our pillows, so your next visit will be absolutely perfect! Thank you again for your feedback. It is much appreciated! Sincerely, Elizabeth Paitrick-GM
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60 reviews from our community

Traveler rating
    28
    22
    5
    4
    1
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21
17
4
10
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (20)
Date | Rating
  • English first
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English first
St. Augustine FL
Top Contributor
565 reviews 565 reviews
129 hotel reviews
Reviews in 178 cities Reviews in 178 cities
185 helpful votes 185 helpful votes
4 of 5 stars Reviewed May 15, 2014

I love a new hotel and a newly remodeled hotel and this place was just remodeled.

I stayed here this week for work and was very happy with my stay. The room was super clean, the bed was comfy and it could not have been better.

  • Stayed May 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard by Marriott Charlottesville North, responded to this review, May 16, 2014
Dear gregbooras, Thank you very much for your review of our hotel! I love hearing that your stay "could not have been better". That is what we aim for with every guest and I'm so glad that you enjoyed your time here. We look forward to seeing you again soon! Thank you again, Elizabeth Paitrick
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Laguna Woods, California
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed May 15, 2014

The room was large and well appointed. I was allowed late checkout on the day of my departure and was given courtesy transportation to the airport with a most friendly driver. He and all the staff were exceptional, great representatives of the eastablishment, and they are especially the reason I would return and recommend this Courtyard to others.

  • Stayed May 2014, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard by Marriott Charlottesville North, responded to this review, May 16, 2014
Dear ElderTraveller, Thank you very much for your wonderful review of our hotel! We are always happy to accomodate our guests in any way possible, especially with late check outs or early check ins. Thank you for noting my staff is exceptional; I agree! They will love to hear that feedback. Thank you again for the review. We look forward to having you as our guest again soon! Sincerely, Elizabeth Paitrick
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New Britain, Connecticut
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed May 13, 2014

Very nice hotel, convenient to Charlottesville area. Very clean, well kept. Extremely comfortable bed. Staff was super nice and helpful. Nice to have car parked near entrance to room - there are many entrances.

  • Stayed May 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fairfax, Virginia
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
5 helpful votes 5 helpful votes
2 of 5 stars Reviewed May 13, 2014

Let me start off by saying that we are Marriott Rewards members and stay at Courtyards frequently. While this hotel WAS clean and your just like any other typical Marriott Courtyard, after our personal experience we would not stay at this particular hotel again.

We arrived early (2:00pm) and we knew check-in was not until 3:00pm, we figured we may be able to get our room. The front desk said that there were no rooms available yet as they were sold out the night before (fine with us, we knew we were early). We waited in the lobby. At 3:00pm on the dot we were called over to be given our keys. We went to our room only to find out that our air conditioning was broken. We went back to the front desk and told the lady. She said she would send the maintenance man to the room. We went back and waited for an hour and called to say nobody had come yet. The man was then there in two minutes. He looked at the AC and could not get it working and left. At this point we had to get ready and go to a wedding. We packed our things (thinking we would switch rooms) and went and told the front desk that we had to leave for a wedding and it needed to be fixed by the time we got back or else we would like a new room.

We got back from the wedding around 10:00 and guess what, no AC. Back to the front desk we went, telling them that we would check-out and drive home and get a full refund rather than stay there. They seemed OK with that. The maintenance man met us at our room and said he had gotten it working while we were away. He did get it working, but then five minutes later it stopped. At this point we were so annoyed and exhausted we just needed sleep as we had to get up at the crack of dawn the next morning to drive home for work. My husband went up to the front desk and they said they would find a fan for our room. About 20 minutes later a knock on our door with a small desk fan (yes, better than nothing). (We also could have opened our door, however we were on the ground floor and did not feel safe leaving it open for anyone to walk in).

When we checked out the next morning and were asked how our stay was we told the new front desk person how horrible the room was with no A/C. She said she was sorry and would add some extra points to our account. 1,000 to be exact. That does not do anything. I would have appreciated a comp'd room, discounted, anything. 1,000 points will not get me anywhere and was almost like a slap in the face. So, needless to say we won't be staying at this particular Courtyard again.

Room Tip: Not at this hotel.
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  • Stayed May 2014, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Elizabeth P, General Manager at Courtyard by Marriott Charlottesville North, responded to this review, May 14, 2014
Dear Mindy I,
Please accept my sincerest apologies for the uncomfortable night you had in our hotel recently. I can imagine how frustrating that must have been to not be able to get your room to a comfortable temperature, and in a timely manner. Please know that this experience is unusual for us and I hope that we can earn your trust back on your next visit to Charlottesville. Thank you very much for your feedback. It helps us a great deal.
Sincerely, Elizabeth Paitrick, General Manager
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Lynchburg, Virginia
Contributor
20 reviews 20 reviews
4 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed May 4, 2014

Stayed 5/2/2014. Excellent service at check in. Very clean, well maintained. Nice beds & towels. Quiet, perfect stay. Beds seemed normal height to me & I'm 5'2. We did not eat at the bistro because we wanted to go out.

  • Stayed May 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Driggs, Idaho
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 28, 2014

My Mom and I were traveling for a funeral in Culpepper, and chose to stay here since we enjoy the Courtyard brand. We were so pleased to have an early check in accomodated so that we could change out of travel clothes. The staff was very friendly. The beds were comfortable (but they are a bit tall.... more of a climbing than falling into bed!), the linens were clean, and the shower had great water pressure. There was a microwave and a refrigerator in the room, as well, and both were sparkling clean. The property has been renovated in recent years and has a modern decorating scheme that I found very pleasant.

Stayed April 2014, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Charlottesville North

Address: 638 Hillsdale Dr, Charlottesville, VA 22901
Location: United States > Virginia > Charlottesville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Family Hotel in Charlottesvill...
#13 Business Hotel in Charlottesvill...
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Charlottesville North 3*
Number of rooms: 150
Official Description (provided by the hotel):
The Marriott Courtyard Charlottesville North hotel is conveniently located off Route 29 North, just minutes from historic downtown Charlottesville. This Charlottesville hotel is in close proximity to a variety of specialty shops and restaurants, as well as, near the University of Virginia (UVA), home of the Cavaliers. Courtyard Charlottesville is a short drive from Monticello Plantation and in close proximity to the southern entrance of Shenandoah National Park.Designed for the business traveler, yet pleasing for all, the Courtyard Charlottesville North knows what is important to its guests. ... more   less 
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Also Known As:
Courtyard By Marriott Charlottesville North Hotel Charlottesville
Courtyard Charlottesville North
Charlottesville Marriott
Charlottesville Courtyard

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