First the good: Value and location. You're not going to find a decent hotel in this area priced this reasonably. If you take back roads, you can make it to Reston/Herndon in 20 minutes during rush hour. There are good restaurants very close (Baja Fresh and a Japanese hibachi restaurant across the street, Santini's New York deli 3 minutes walking is good, and Willard's BBQ is 5 minute drive and is the best BBQ in Washington metro area--although Hill Country BBQ in downtown is also great but so expensive).
Now the bad: The beds are uncommonly soft and saggy. Second, the service is inconsistent. The young Hispanic woman working the front desk is very friendly/helpful, however the older Anglo man could use some personality training. I asked him for a microwave-safe plate one evening and he grumbled and then snapped at me about what size I wanted.
The biggest complaint I have came after check-out. As I was carrying my luggage out I noticed my phone charger on the desk. With my hands full, I thought to myself 'I'll come right back up and grab it.' Of course, by the time I got downstairs I had forgotten about it. I called the front desk later and spoke to someone who said they would call me back within 2 hours. They never called. I called a second time and the young man said they didn't have a phone charger in the lost and found and then tried to rush me off the phone. Although this is really my fault, it would be nice if the hotel staff were properly trained to retain items left behind by patrons instead of throwing items out (or doing Lord knows what with them).
Fitness room is small and sparsely equipped; indoor pool is too small for lap swimming, but seems okay for an evening dip.
Overall, this is a decent property, but not an amazing one.
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- Also Known As:
- Wingate By Wyndham Chantilly / Dulles Airport Hotel Chantilly
- Wingate Hotel Chantilly
- Wingate Dulles Airport