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“Comfortable Place” 4 of 5 stars
Review of Staybridge Suites Chantilly - Fairfax / Dulles Airport

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Staybridge Suites Chantilly - Fairfax / Dulles Airport
3.0 of 5 Hotel   |   3860 Centerview Drive, Chantilly, VA 20151   |  
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Ranked #1 of 14 Hotels in Chantilly
GreenLeadersBronze level
Middlebury, Vermont
Top Contributor
67 reviews 67 reviews
35 hotel reviews
Reviews in 28 cities Reviews in 28 cities
92 helpful votes 92 helpful votes
“Comfortable Place”
4 of 5 stars Reviewed February 21, 2014

We were stranded at Dulles(t) Airport when our flight was cancelled last weekend and couldn't rebook for two days. The airline gave us a voucher towards a stay at an airport hotel for the two nights. We had not stayed at a Staybridge Suites before, and were pleasantly surprised. The suite was large and well-supplied with anything you would need. There were two large TVs and a small but adequate bathroom. The front desk staff was uniformly friendly and helpful. While it was not that great to be stranded in the suburbs without a car, we were able to take advantage of our extra day by taking the hotel shuttle to Dulles and then the city bus from there to L'Enfant Plaza, which is only a five minute walk from the National Gallery and other Smithsonian museums. Our only disappointment was the breakfast. There was plenty of food and the variety was good, but the cooked food was consistently dreary--eggs as hard as hockey pucks, greasy bacon, tater tots rather than hash browns, etc. We have stayed at a number of Residence Inns, and Staybridge could learn from their example as far as the hot food is concerned. Apart from that, everything was really nice and we had a pleasant interlude there while waiting to get home.

Room Tip: I doubt there is much difference.
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, Guest Relations Manager at Staybridge Suites Chantilly - Fairfax / Dulles Airport, responded to this review, February 22, 2014
Thank you for writing a review about your stay here at the Staybridge Suites Chantilly Fairfax. I am glad to see that you enjoyed your stay. I'm sorry that our breakfast food did not meet your expectations. I will definitely address this with our food and beverage team so that this does not happen again.
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233 reviews from our community

Traveler rating
    204
    21
    4
    3
    1
See reviews for
61
27
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102
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (34)
Date | Rating
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  • French first
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  • Portuguese first
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English first
Tulsa, Oklahoma
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 22, 2013

We missed our connection to Paris, France and had to spend the night near Dulles airport. The reviews on this hotel were awesome. We took the advice and spent the night. Rented a two bedroom suite for our family. They paid for our taxi fare from the airport to the hotel. They helped us get over to the Air & Space Museum to fill out time while we waited for our "one day delay" flight. The front desk folks were very friendly. The facility was very clean and exceeded out expectations. The breakfast was very good as well! We would recommend this hotel to everyone!!

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, Guest Relations Manager at Staybridge Suites Chantilly - Fairfax / Dulles Airport, responded to this review, February 22, 2014
I am glad to see that we were able to take the inconvenience of a delayed flight and turn it into a great experience. We really do appreciate you taking the time to share your thoughts with other travelers. Should you ever be in the area again, we would appreciate the opportunity to welcome you back under a little better circumstances.
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Pittsburgh, Pennsylvania
Contributor
12 reviews 12 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 17, 2013

What a pleasant surprise this Staybridge Suites hotel ended up to be. While I am a fan of the Holiday Inn brand, I had only stayed at Staybridge Suites hotels once or twice previously but this location was great. Location and price were great- nice rooms- wonderful amenities - made a so -so trip extremely pleasant.

Room Tip: Location of this property to nearby restaurants and suburban DC/ Virginia made it a perfect choice...
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  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, Guest Relations Manager at Staybridge Suites Chantilly - Fairfax / Dulles Airport, responded to this review, February 22, 2014
We sincerely appreciate you sharing your experience at our hotel with other travelers. Our goal is to exceed expectations and I am happy to see that you enjoyed your stay.
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Cheektowaga, New York
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed November 17, 2013

This was recommended by a friend who stayed with you before. The room was clean and the beds were very comfortable. Nice and spacious with plently amenities. Breakfast was perfect with plenty of choices. Will stay with you again.

  • Stayed November 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, Guest Relations Manager at Staybridge Suites Chantilly - Fairfax / Dulles Airport, responded to this review, December 10, 2013
Thank you so much for sharing your feedback with us. I am really glad to hear that you enjoyed your stay here at the Staybridge Suites Chantilly Fairfax. That word-of-mouth referral system rarely leads you astray :-)

I hope we can welcome you back to the hotel again soon.
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Hopton on Sea, United Kingdom
Top Contributor
132 reviews 132 reviews
80 hotel reviews
Reviews in 85 cities Reviews in 85 cities
65 helpful votes 65 helpful votes
5 of 5 stars Reviewed October 29, 2013

I stayed for 2 nights whilst visiting Washington. Easy to find and located next to Courtyard Marriott and other chains just of the Highway 50. Really good staff who were all very helpful. Rooms are a great size with all the amenities you would need and I mean everything, very well equipped. Internet was free and fast. There is a small gym and all the other usual facilities, laundry etc. Breakfast is great and complimentary with a good choice, although the actual seating area is very small, which surprised me considering how big the hotel is and that breakfast is free! There are a few restaurants nearby, which are about a 5 minute walk. Nearest metro station is Vienna which takes about 15 minutes to drive, easy to park, lots of space and your in Washington in about 25 minutes. This is much easier than trying to drive to centre of Washington and find somewhere to park! Thank you Jenny and her staff for making it an easy, comfortable place to stay :-)

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, Guest Relations Manager at Staybridge Suites Chantilly - Fairfax / Dulles Airport, responded to this review, December 10, 2013
I am glad that you enjoyed your stay here at the Staybridge Suites Chantilly Fairfax. We really do appreciate you taking the time to share you experience here. I am glad that you enjoyed our facility and location. We hope to be able to welcome you back to the hotel again sometime soon.
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Va
Top Contributor
101 reviews 101 reviews
33 hotel reviews
Reviews in 31 cities Reviews in 31 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed October 27, 2013

We look forward to staying here every year for an event at the nearby National Air & Space Museum Udvar-Hazy Center at which we volunteer. The staff here is always very pleasant and helpful. We were in a regular studio this time. The walk space to the right side of the bed is a little bit cramped and I stubbed my toes a couple of times as a result, but otherwise the room is very comfortable and clean. Nice breakfast buffet with both hot and cold food selections. My only suggestion would be to offer soy milk for those who are lactose intolerant but that is a relatively minor concern. Lots of juice choices and the coffee is actually fairly decent. Plenty of restaurants within short driving distance and a Harris Teeter grocery store isn't too far away. Location feels safe. Did not use the fitness room or laundry room on this stay but I have on previous visits and they are good to have on site.

  • Stayed October 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, Guest Relations Manager at Staybridge Suites Chantilly - Fairfax / Dulles Airport, responded to this review, December 10, 2013
Thank you sharing your comments with other travelers. We are always looking for ways to improve your experience here at the Staybridge Suites Chantilly Fairfax. We do, sincerely, appreciate your loyalty to the hotel. Please contact me personally next time you are coming and I will upgrade you our one bedroom suite which has a lot more room and will take care of your stubbed-toe issue. Hope to see you soon!
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Beavercreek, Ohio, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 26, 2013

I have spent almost 2 months here now and 3 weeks to go.
Being away from home for 3 months shouldn't be fun, but this has been!
I can say without doubt, this is the BEST hotel experience I have ever had!
Everything about this place is superb! The entire staff is totally focused on customer service, from management to the cleaning staff and maintenance!
The facility itself is VERY nice! The Tuesday-Thursday included dinner and BEER is awesome after long work days! (I of course, never drink a beer!)
Jennifer and Carl have assembled and manage a staff that is committed to service with a smile and they sincerely embrace it! (Amy, Dave, Makasha, Ed and tooooo many to name)
My only issue........I need to teach Carl to grill a "medium rare" burger, but he (and now I) "rock the grillin' attire!
If you are in this area, don't consider any other accommodations!
Sincerely,
The weird old guy........Rick

Room Tip: Every room is great!
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carl B, Guest Relations Manager at Staybridge Suites Chantilly - Fairfax / Dulles Airport, responded to this review, December 10, 2013
Rick - it was our pleasure to host you during your time here at the Stabridge Suites Chantilly Fairfax. We really appreciate you engaging with our hotel family. You know we have to answer to our good friends at the health department about those medium-rare burgers! We sure enjoyed having you and hope you can come back sometime soon to visit. Everyone still asks about you :-)
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Additional Information about Staybridge Suites Chantilly - Fairfax / Dulles Airport

Address: 3860 Centerview Drive, Chantilly, VA 20151
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#1 Business Hotel in Chantilly
#2 Family Hotel in Chantilly
#2 Green Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:3 star — Staybridge Suites Chantilly - Fairfax / Dulles Airport 3*
Number of rooms: 142
Official Description (provided by the hotel):
Relax in our upscale, residential-style, all-suite hotel. Perfect for government travelers, military, families, and anyone who appreciates all the comforts and amenities of home. We offer a complimentary extensive hot buffet breakfast every morning and complimentary dinner buffet Tue-Thu evenings with free beer. Include high-speed hard-wired and wireless fiber optic internet, 150+ TV channels, DVD players, and full kitchens in all suites and you will understand why some people choose to live in the Staybridge Suites Chantilly-Fairfax instead of buying a home. Our staff treats you like family and are available to help 24 hours a day. ... more   less 
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Also Known As:
Staybridge Suites Chantilly - Dulles Airport Hotel Chantilly
Chantilly Staybridge Suites

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