Hotel is a standard Holiday Inn property. Rooms are decent, shuttle service is round the clock. Staff always pleasant at check in. Best rooms have nice walk in showers.
Hotel has a good restaurant. Evey fast food chain known to man is across the street and a Walmart is behind the hotel.

The hotel had the WORST PILLOWS IMAGINABLE.

The desk chairs are far to low to comfortably work on your laptop and the Internet service is spotty.

I would highly recommend the Holiday Inn Chantilly - Dulles Expo for all your leisure and business stays in the VA and DC area. I have had wonderful experiences with their front desk staff and management especially Redwan and Najib. In addition, I have had many dealings with the sales staff and would highly recommend Mary for booking any long term stays, meetings, banquets, etc. She is just wonderful to do business with!!

I wish that the staff here could be cloned for other IHG properties throughout the US.

The rooms are always clean, updated and always quiet. You will love the "living room" with fireplace and comfortable couches and seating and the restaurant food is great with happy hour specials are always a great deal.

PS - I AM A PRIORITY CLUB PLATINUM MEMBER AND STAY APPROXIMATELY 190-200 NIGHTS PER YEAR AT VARIOUS IHG PROPERTIES THROUGHOUT THE UNITED STATES!

Steven Scheiber
IHG Platinum Member Since 2002

I've stayed here frequently, most recently in October 2012.

Likes:
--------
-- Short walk to: Willard's BBQ (yum!), Walmart, Hooter's, almost any fast food you can name.
-- Outdoor pool with large patio area (in summer).
-- Rooms are clean and fresh.
-- All rooms have a refrigerator.
-- Heat/AC are from an internal system, similar to what you'd find in a small apartment. This is quieter than the typical "thru-the-wall" heat/AC that most hotels have.
-- Bathrooms have a large doorless shower-nook instead of a usual bathtub and shower curtain.
-- 24-hour shuttle to IAD. (Some other area hotel's don't offer shuttle between midnight and 5:00AM.)
-- If you are a Holiday Inn Priority Club member, you'll get one $7.00 coupon per room, per night for the hotel's restaurant (Bob O's). The coupon covers most/all the cost of a light breakfast.

Dislikes:
----------
-- Internet. More often than not, the hotel's internet connection totally unusable. Too slow, even for low-bandwidth tasks like reading email or news. For a business traveler, the hotel's internet is unacceptable. This is why I've stopped staying here.
-- Desk chairs. Most hotels have comfortable Aeron-like desk chairs. This hotel has old-style vinyl covered upholstered chairs that are (for me) uncomfortable.
-- Exercise room is barely adequate.
-- Breakfast has limited selection of healthy items.

Other
---------
-- The attached restaurant (Bob O's) is more of a bar than a restaurant. But, as said above, you can walk to other places. Some may prefer this; some may not.

What a great staff! I was attending work related training in the area from 14-19 October 2012 and tried to book this hotel, which was within walking distance to my training site and it was full. I called the hotel and ended up speaking with the Director of sales and marketing and she took the time to figure a way for me to stay there and also another coworker, saving us a big hassle dealing with traffic. The facility was centrally located to restaurants, shopping and anything else that you could think of. The rooms were great and the staff was always friendly and greeted you with a smile at every chance. I will stay here again, thank you Holiday Inn Chantilly Staff.