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“Terrible service - good rooms, bed and amenities” 2 of 5 stars
Review of Hyatt Place Dulles Airport South

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Hyatt Place Dulles Airport South
3.0 of 5 Hotel   |   4994 Weststone Plaza, Chantilly, VA 20151 (Formerly AmeriSuites)   |  
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Ranked #6 of 14 Hotels in Chantilly
dallas
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Terrible service - good rooms, bed and amenities”
2 of 5 stars Reviewed December 13, 2012 via mobile

Staff was very weak, not friendly, lacked service training. They forgot my dry cleaning - they did not show genuine care and concern and they spend a lot of time " hanging around" the front desk.

Good location, easy in and out. Rooms very clean

Stayed December 2012, traveled on business
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195 reviews from our community

Traveler rating
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    14
    5
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Hickory, North Carolina
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed December 12, 2012

We stayed at this hotel for 3 nights. The beds were not exactly comfortable. My Mom is using a walker/cane at the moment. The bathroom wasn't exactly what I would call handicapped. You have to reach up high to reach the towels which my Mom couldn't reach due to arthritis. The water from the shower leaked out of the shower area which then made the floor slippery and my Mom about fall. No mats or anything. Then there was no light at the bed...well there were lights but no outlets so hence you couldn't turn them on and if you are handicapped you don't exactly want to walk in the dark to the bed. Plus there was no clock in the room which I found strange but again even if there was one there wouldn't be an outlet.

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Saint Augustine, Florida
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 27, 2012

I needed a place to overnight prior to flying out of Dulles so I looked for affordable hotels relatively close to the airport. There were several in the $60-70 range but the reviews were not encouraging. I finally opted to spend a few dollars more and I think it was worth it. This hotel is very convenient to Dulles and has several places to eat within walking distance. The staff was very friendly and helpful and the room was immaculate. I was a bit concerned over the possibility of noise from jets from Dulles since the hotel is under the flight pattern but it was not an issue. The jets are high by the time they get over the hotel and the hotel construction blocks any potential jet noise from getting inside. The breakfast they provide was very good with many selections to choose from. A bonus for me was the hotel's shuttle service. Since I had no car and wanted to visit the nearby Air & Space Museum close to Dulles, I asked if I could have the airport shuttle drop me off during one of their runs -- no problem!! And they picked me up at the Museum as well!! If/when I have occasion to be in the area again, I will not hesitate to stay at the Hyatt Place Chantilly again!!

  • Stayed November 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Chesapeake, Virginia
Senior Contributor
22 reviews 22 reviews
21 hotel reviews
Reviews in 18 cities Reviews in 18 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 18, 2012

The location is great, restaurants within walking distance, friendly staff, nice lobby area, great breakfast, clean rooms, comfortable beds, only negative was about 5:15am dumpster truck pick up was very noisy. I have stayed there numerous times and will continue to stay.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ocala, Florida
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 20 cities Reviews in 20 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed November 6, 2012

On a recent trip to Washington, DC I wanted to stay closer to the airport to avoid the long traffic delays. I searched a few hotels in the airport vicinity, but the Hyatt Place won me over with free Internet, free parking, and free breakfast. When we arrived at our room I was pleasantly at the quality of the furnishings and bedding and the attention to details in the appointments ranging from the large sofa in the living room area, to the 50" plasma screen with HBO. The breakfast was more than the traditional hotel faire with treats such as a croissant with eggs, spinach, mushrooms and Gruyere cheese. Overall, my experience there was exceptional and I will seek this brand as I travel to other cities.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Senior Contributor
27 reviews 27 reviews
21 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 5, 2012 via mobile

Nice business hotel conveniently located near Dulles International Airport. Friendly, professional staff, clean room. Nice breakfast. Good value. Small business center and gym. Located next small shopping center with numerous and large variety of eating choices.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Trondheim, Norway
Senior Contributor
26 reviews 26 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
3 of 5 stars Reviewed October 31, 2012

The location was ok, right by the freeway, several restaurants near by, as well as a couple of malls not to far away. The airport is not very close but you can get there quick.

Service was like you would expect and the breakfast was maybe a little better than the average.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Place Dulles Airport South

Address: 4994 Weststone Plaza, Chantilly, VA 20151 (Formerly AmeriSuites)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Romantic Hotel in Chantilly
#5 Family Hotel in Chantilly
#9 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Dulles Airport South 3*
Number of rooms: 123
Official Description (provided by the hotel):
Located only six miles south of Dulles International Airport, the Hyatt Place Chantilly/Dulles Airport hotel offers easy access to the heart of Washington, DC. The hotel is centrally located to popular area attractions that include the National Air and Space Museum as well as many other Smithsonian Institution destinations in downtown Washington, DC. The Dulles Airport hotel is also within close proximity to the Patriot Center and Bull Run Park. For business travelers, the hotel is within ten minutes of the Dulles Expo and Conference Center. ... more   less 
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Also Known As:
Hyatt Place Dulles Airport South Hotel Chantilly
Hyatt Place Chantilly
Hyatt Place Hotel Chantilly
Hyatt Chantilly
Chantilly Hyatt

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