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“Awesome Staff” 4 of 5 stars
Review of Hyatt Place Dulles Airport South

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Hyatt Place Dulles Airport South
3.0 of 5 Hotel   |   4994 Weststone Plaza, Chantilly, VA 20151 (Formerly AmeriSuites)   |  
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Free Breakfast & WIFI
Ranked #7 of 14 hotels in Chantilly
San Diego
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Awesome Staff”
4 of 5 stars Reviewed October 4, 2012

I stayed here for a week while moving to the area. The staff here was extremely friendly and accommodating.

Breakfast is definitely a plus of any Hyatt Place property and this was no exception.

My only complaint is how slow and spotty the wifi is here.

  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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181 people have reviewed this hotel

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (32)
Date | Rating
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English first
Austin, Texas
Senior Contributor
32 reviews 32 reviews
25 hotel reviews
Reviews in 21 cities Reviews in 21 cities
18 helpful votes 18 helpful votes
5 of 5 stars Reviewed October 4, 2012

I was in town (for a second time) in the last year on business. Both my travel partner and I are on the road frequently for business. This hotel was excellent. It was clean, fashionable, and had an extraordinary breakfast which was included in the rate. The staff was very friendly and accommodating. It was very centrally located, being only 30 minutes from DC, but also very close to all the business we did around Chantilly. The area is VERY safe and well kept. And the surrounding restaurants were out of this world. Specifically Aquaymanto which is a Peruvian restaurant in walking distance. Best hotel for the money that I have stayed at yet in this area.

  • Stayed September 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Augustine, Florida
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed September 12, 2012

For the price, this is one of the best hotels I've ever stayed in. It was clean, nicely decorated and within walking distance to several good restaurants. George, the shuttle bus driver was friendly and helpful. The two young ladies who checked me in greeted me with a friendly smile and were very helpful with explaining the amenties of the hotel and making recommendations. The room was large with a full size tile and glass enclosed shower. It was wonderful! I never heard my neighbors or noice from the hallway. The complimentary breakfast was very good as was the selection. Free WiFi in the room was nice but at times it was slow to connect. I would definately stay here again!

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
38 reviews 38 reviews
16 hotel reviews
Reviews in 19 cities Reviews in 19 cities
54 helpful votes 54 helpful votes
5 of 5 stars Reviewed September 12, 2012

Pros:
Predictably Clean,
Innovative room setup with 50 inch LCD, comfy bed and a nice bathroom,
Great Staff,
Family friendly,
Awesome breakfast

Cons: None at this location


Room:
Our stay at this location was a part of our Once in Lifetime visit to our capitol. We've been to other Hyatt Place locations in San Antonio area for Sea World trips. There in San Antonio we've been to all kinds of hotel all over the town and finally found this hotel that fulfills and exceeds our expectations. It wasn’t any different here in DC area.

It is commendable comparing to other 3 star area hotels in terms of cleanliness, ambiance, friendly staff, food area and mostly the room by itself. We stayed in a 2 Queen bed with sleeper sofa room. We've connected our DVD player once or twice to the TV so that kids can watch their movies if they're not already tired from day long activities. We love the bed, it is very, very comfy. People here do go the extra mile to appease their guests.

There is a good smell once you enter the lobby and it carries all the way to the room. Creative contemporary setup of the room is very eye-catching yet practical. Vanity is good.

Breakfast:

We had to mention the breakfast separately, it’s that good. There are many items for breakfast, bagel, toast, different kinds of milk, yogurt, fruits, muffin, juice and Starbucks coffee served in real plates and silverware. All of us have our favorites since we've been to this place so many times. Oh, at the lobby there's always a basket full with apples and you can feel free to grab one or two anytime you want to. We missed those Apples here in the DC location. Where did it go? We’ve noticed it this year Hyatt Place added hot breakfast items in the complementary section whereas you had to pay for it last year. So, it’s even better.

Overall it is a great value in mid-range hotels. We come here so that we can expect certain level of standard and be assured that we don't have to go through the hassle with the front desk to deal with room issues. Yes, we do come here for the breakfast as well, it beats IHOP breakfast any day.

Mainly the staff is always there to help and very pleasant to deal with. We’re glad that we could find a Hyatt Place in DC area that was within our price range and yet gave us the peace of mind while travelling with our 5 and 7 year olds. We have experienced certain values here at Hyatt Place that keeps us coming back again and again. Please do keep up with the good service. As you have already picked up and improved on certain aspects that your customers like. Please do remember that buildings and amenities maybe same or similar with competitors but it’s the people that make the difference, it’s the service they provide that make the difference which in turn brings customers.
Tip:
Smithsonian National Air and Space Museum is within 10 minutes from the Hotel. If you have kids (and big kids) they’ll love it.

Applebees and other restaurants are next door to the Hotel and you can walk there if you’d like to.

If you're planning on going to the DC area, we've found the hard way that it is better to park your car at the nearby airport and then take the metro train or bus to the DC. Parking is really DIFFICULT in DC. If you stop by at the front desk they'll have maps for DC area with all the attractions marked.

Lastly, do please sign up for the Hyatt reward program called Gold Passport and accumulate points towards free nights.

  • Stayed July 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Palm Beach, Florida
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed August 29, 2012

The shower was very well lit which is unusual and there was a ton of counter space (ADA room) which were the only pluses. There were crumbs and chips in the corners of the room and along the walls as well as rubbish in the basket that hadn't been emptied. The parking spaces seemed very close together. The maids didn't speak much English nor know where the gym was in which the elliptical machine was broken during my entire stay. There were streaks across the mirrors as if cleaned with a dirty cloth and my drinking glasses were never replaced with fresh ones. The girl working the front desk the day arrived had the worst attitude and was quite rude, but the one during my second and third day was completely the opposite, go figure.

  • Stayed July 2012, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
1 of 5 stars Reviewed August 14, 2012

The gift that keeps on giving. Great location, like the brand, but covered with bite marks that are definitely bed bugs and this was my only travel for the month. Will always check the mattress in any future travels.

Stayed August 2012, traveled on business
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eddie E, General Manager at Hyatt Place Dulles Airport South, responded to this review, August 15, 2012
After reading your review we had our Pest Control company come in and check the room and it was cleared of having bed bugs or any other type of bugs. We do take comments like this very seriously and will always follow up on them.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
56 reviews 56 reviews
17 hotel reviews
Reviews in 17 cities Reviews in 17 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed August 7, 2012

The staff at this hotel are very nice and the hotel is modern and clean. Enjoyed the breakfast every morning and the shuttle service to destinations/addresses close to the hotel is extremely convenient. The hotel is a short ride away from IAD (Dulles airport) and a shuttle van takes you to the hotel. Overall a great experience at a great price.

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Hyatt Place Dulles Airport South

Address: 4994 Weststone Plaza, Chantilly, VA 20151 (Formerly AmeriSuites)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Family Hotel in Chantilly
#11 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hyatt Place Dulles Airport South 3*
Official Description (provided by the hotel):
Located only six miles south of Dulles International Airport, the Hyatt Place Chantilly/Dulles Airport hotel offers easy access to the heart of Washington, DC. The hotel is centrally located to popular area attractions that include the National Air and Space Museum as well as many other Smithsonian Institution destinations in downtown Washington, DC. The Dulles Airport hotel is also within close proximity to the Patriot Center and Bull Run Park. For business travelers, the hotel is within ten minutes of the Dulles Expo and Conference Center. ... more   less 
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Also Known As:
Hyatt Place Dulles Airport South Hotel Chantilly
Hyatt Place Chantilly
Hyatt Place Hotel Chantilly
Hyatt Chantilly
Chantilly Hyatt

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