The room type that I reserved was not available so I was put into another, I was told it was an upgrade and non-smoking room but it looked like a downgrade compared to the pictures online and was initially overwhelmed with a strong smoke smell. One of the first things I did was to go out and purchase about $30 worth of cleaning products thinking I could clean the room up before my wife arrived. I spent hours cleaning old greese from around the stove and splatter and other marks off the doors and walls. I was not able to clean it adaquately and from the sound of the conversations at the front desk, not only were there no other rooms available but they were all pretty much in the same condition. All the furnishings had a strong smoke smell which transfered to everything I brought into the room. There were unpatched holes near the front door and part of the kitchen cabnet was missing. During the stay I had internet problems, the speed was totally unacceptable and it should be advertised that internet is available for a price since you have to upgrade to do much of anything. The motel seemed to tolerate people standing oputside and having loud conversations at night so it was noisy and I was always concerned about safety. I finally had to break the contract, pay the difference between monthly rate and weekly rate, and check out. When I did the problem with my reservation cause some billing problems and my penalty had to be calculated by hand.
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- Also Known As:
- Extended Stay America Chantilly