As the title indicates, I checked out right after checking in. This stay was a disaster right from the start, and although I usually start out all of my reviews with something positive about a property, I really have nothing nice to say about this one. If you have a short attention span and want the abridged version of my review of this hotel, here it is: Do not stay here; it is a waste of your time and money.
This Extended Stay America is right next to another Extended Stay America. It was recently acquired from Homestead Studio Suites, and when I say recently, I mean in the last couple months. All of the signage from the Homestead Studio Suites is still posted, so when you drive up, you assume that your hotel is the other Extended Stay America because it is the only one labeled as an Extended Stay America.
So after trying to check in to the wrong hotel, as I imagine many people do, I made my way over to this place. My first impression was, "This is a motel, not a hotel. This is not what I thought I was getting." I never would have booked a room here if I had known that the rooms open to the outside. I do not feel safe in these types of accommodations as a solo female traveler, and I felt as if I had been deceived by the pictures because you really can't tell that it is a motel.
At any rate, I checked in at the front desk. The front desk worker was nice to me but very young and she said a four-letter word that starts with [--] in front of me to describe a customer on the phone. Profanity does not offend me, but it was very unprofessional. And it was also unprofessional on the part of the hotel that she did not have a supervisor on duty that night. I know that she did not have a supervisor on duty because when I called down to ask a question a little bit later, she said that her "lead" would not be in until the morning and she did not know the answer because she was new.
After wandering around in the dark for 5-10 minutes trying to find my room, I finally found it, and I wish I had taken pictures to post on here to illustrate what I saw. The room was not clean. There were visible fingerprints all over the outside of the microwave. There was grime buildup around the top of the toilet bowl. There was a crack in the mirrored closet doors. Furthermore, the carpet was dingy and the bathtub looked dirty as well. Although I did not see bedbugs, there were lots of little hairs on the sheets when I pulled back the comforter, and that was the last straw for me. If all of that wasn't enough, there was no dishwasher or oven even though this hotel is supposed to be for extended stays.
As I indicated above, this place is not worth your money. Thankfully, my money was refunded, but you should avoid the headache and stay at the Wingate. It has comparable pricing and is much nicer.
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- Also Known As:
- Extended Stay America Chantilly