In the interest of full disclosure, my family and I stayed at the Extended Hotel directly across the parking lot from this hotel for two days prior to checking in at this hotel. Both hotels are owned by the same company and we saved $4 a night by checking into this hotel and we stay 5 nights. This of course is a total savings of $20 but the experience was worlds apart. This hotel promises a breakfast but doesn't provide one at all. The rooms and T.Vs are much smaller. They have no swimming pool and you're not allowed access to the the pool at the Extended Stay, which is only feet away and owned but the same company. They have no shuttle to the airport but plenty of restaurants and Walmart are in Walking distance. Finally, the most off putting thing from my experience here was that we had to wait to check into this hotel even though we had just checked out of their sister property only moments before attempting to check in here and judging by the parking lot, they were by no means at full capacity. I will say, to the credit of the staff, they try to keep cost down for thier customers by using only certain rooms and in turn, only haveing to have thier maid staff on call for certain hours. Also, the staff did eventually let us check in at 12:30pm which is several hours before when the official time of check in was.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 12, 2013
Danielle - I appreciate you taking the time to write a review of your experience with us. We strive to provide guests with all the comforts of home, so I am disappointed to hear that you did not have a great experience at our hotel. To uphold our company's high standards, we are addressing all of the issues outlined in your review to ensure future guests are not affected.
Report response as inappropriate
We continually work to improve our hotel, so I really appreciate you providing us with your feedback. If you would like to discuss this further, please do not hesitate to contact me at 703-263-3361. Thank you for choosing Extended Stay Hotels. We hope we have the opportunity to see you again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.