I booked this place because we needed something close to Dulles and did not want to pay the high prices of the closer hotels. I first noticed how poorly maintained the furniture was in the lobby and suspected problems. We also noticed people in the court yard with a dog and lots of trucks in the parking lot. Walking up to our room, I noticed scratches and dents on the room doors. Screens damaged and hanging out. Our room was disgusting. It smelled bad, as if it used to be a smoking room and was doused with perfume. Tacky furniture. Old kitchen appliances. An old TV. Dirty carpet. I walked straight back to the lobby, got a refund and headed to a more habitable hotel. We paid an extra $25 that night, but, it was well worth it.
The girl at the desk promptly issued a refund and said "sorry".
- Also Known As:
- Extended Stay America Chantilly
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