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“Comfortable stay but uninspiring location” 3 of 5 stars
Review of Extended Stay America - Washington, D.C. - Chantilly - Dulles South

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Extended Stay America - Washington, D.C. - Chantilly - Dulles South
2.5 of 5 Hotel   |   14420 Chantilly Crossing Lane, Chantilly, VA 20151   |  
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Ranked #14 of 14 hotels in Chantilly
Surrey, England
Senior Contributor
34 reviews 34 reviews
25 hotel reviews
Reviews in 27 cities Reviews in 27 cities
31 helpful votes 31 helpful votes
“Comfortable stay but uninspiring location”
3 of 5 stars Reviewed 2 weeks ago

This hotel offers all you could expect from a 2/3 star property. The room was large with excellent air conditioning which was just as well as the temperature hit 97 with very high humidity while I was there. The bed was comfortable and the WiFi reliable and fast enough for my purposes.The staff were absolutely brilliant - friendly, cheerful and immensely helpful at all times.

There are shops and eating houses in the area, but nothing that particularly excites and certainly nothing that I would go out of my way to recommend.

A couple of words of warning:
1) the hotel advertises a complimentary breakfast. Do not have great expectations - this is a 'gab,n go' in the lobby and comprises muffins,granola bars and coffee only. This was all of very high quality (I highly recommend the granola bars in particular), but can in no way be construed as the same as the sit down buffet you get in other places.

2) There is no shuttle (complementary or otherwise) from the airport so you are looking at around a $20 cab fare each way.

  • Stayed June 2014, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review, 2 weeks ago
Thank you for taking the time to write a review about our hotel. We are glad to hear that our staff took such good care of you and that you had a comfortable stay with us. We are sorry that we do not offer shuttle service from our location; however, we are glad that you found our Wi-Fi to be convenient.

Thank you again for sharing your comments with us. We look forward to hosting you again in the future.
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40 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Charleston, SC
1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

Non smoking room smelled like old cigarettes and felt very dirty. The setup of the room was crammed together. Could barely open the bathroom door without hitting the kitchen counter. Would never stay here again.

  • Stayed June 2014
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review, 2 weeks ago
We received your review and would like to apologize for not meeting your expectations. We limit smoking to one floor but unfortunately not everyone obeys the no smoking signs. We will be working with our staff to make sure our entire hotel is meeting our standards at all time. We will also be working with our housekeeping team to improve our odor control procedures.

Thank you again for your feedback, it helps us continue to improve. We hope you will give us an opportunity to provide you with a better stay next time you are in the area.
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1 review
4 of 5 stars Reviewed 3 weeks ago

was satisfied with my stay and will definitly check in again later in future stays. The price was a slight bit steep this visit than my last, but was due to the high booking in hotels around the area during this time. Other than that, the staff was nice and room was cleaned very well.

  • Stayed June 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review, 2 weeks ago
Jon - Thank you so much for posting a review about our hotel. It's great to hear that we accomplished our mission to provide every guest with a friendly, clean, and comfortable stay.

Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
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West Point, New York
Senior Contributor
45 reviews 45 reviews
9 hotel reviews
Reviews in 26 cities Reviews in 26 cities
30 helpful votes 30 helpful votes
1 of 5 stars Reviewed 4 weeks ago

I have been traveling frequently for more than 50 years. This hotel was the worst I have stayed in anywhere. Dirty floors, kitchen, bathroom, doors with broken locks and hinges that will not close, cabinet doors that are broken, stains on the floors, grout, etc. Bed was worn out, sagged and caused back pains. Towels were threadbare and stained. The only amenity provided was a small bar of soap; no shampoo or conditioner. They advertised free Wi-Fi but when you signed on they said you needed to pay for an upgrade for download speed to allow video or Skype. The room was not even cleaned or the bed made each day. When I asked, I was told I had to pay more for maid service. The advertised complimentary breakfast was a few dry snacks put on a counter in the tiny lobby, with a pot of coffee that quickly disappeared with other guests competing for the same few items - oatmeal, granola bars, and an orange. No tea, juice, or milk. At least the television worked and there were no bugs in the bed. .

Room Tip: Go somewhere else.
See more room tips
  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Northen Virginia
Senior Contributor
27 reviews 27 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
11 helpful votes 11 helpful votes
1 of 5 stars Reviewed March 14, 2014

I'm befuddled by the number of glowing reviews for this hotel.

Pros:
- Cheapest hotel in the area, by a significant margin
- Laundry facilities
- Large fridge
- Walking distance to several restaurants
- Staff is friendly

Cons:
Where to begin. I know, how about with the large stink bug I found crawling by my pillow!
- Bugs
- No shampoo
- Tiny towels of the cheapest quality imaginable, and I have a pretty good imagination
- Fridge makes noise at random times all night (ice maker?)
- Poor signage caused me (and someone who came to pick me up) some confusion
- No lobby area to speak of
- WiFi was "free" but verrrrry slow. Ok for checking email but that's about it.
- Clothes iron in room leaked water constantly during use, making it worse than useless
- Loose electrical outlets (room 204, check it out)

Really, other than the bugs and the broken iron, the other stuff didn't bother me too much. Well, no shampoo was a hassle as I had to go buy some, and drying off with the tiny towels wasn't much fun, but that's pretty minor.

Also, though it was a couple days past daylight savings time change, the clock in the room hadn't been reset so I was late getting up. I consider that one on me, though, for trusting it in the first place.

So, the place was cheap in a good location, so if it hadn't been for the bugs I would have rated it higher.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review, March 17, 2014
Your review for our hotel was recently brought to my attention and I wanted to personally respond. I’m glad to hear that you enjoyed our friendly staff, the fully equipped kitchen in your room, on-site laundry facilities, and convenient location at a great value. Still, it disappoints me to learn that our level of cleanliness did not meet our normal standards. I am working with our entire staff to improve our cleaning procedures and maintenance policies to ensure your experience is not repeated. Please know, while we do not offer toiletries in our guest rooms, we do have an amenity basket available at the front desk for guests to enjoy upon request. Again, your feedback is greatly appreciated and it will help us in our efforts to continually improve our hotels.

If you would like to discuss this issue further, please contact me directly at, dcy@extendedstay.com. We do hope that you will give us another chance to provide you with a better experience in the near future.
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Denver, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 16, 2014

Due to the snow storms on the East Coast, flights were cancelled and many of us were rebooked for days later. I have never been to VA or had a stop at Dulles airport. I booked hotel last minute. The Extended Stay was great price over others and still close to airport. After 7 grueling hours at airport I arrived at the hotel. Jenny (front desk employee) was just so nice, personable and so helpful. She knew my situation and probably sensed I was little frustrated but nevertheless, she made me feel at "home" as possible. She provided basket of goodies and I decided to pick the popcorn and a few other amenitites they had since my bag was still lost somewhere in virtual airline world. After I reached my room, she even called few minutes later to make sure everything was to my expectations.

The hotel was clean, quiet, walking distance to Target, Cosco, Chipotle and few other random places. We made the best of our situation and was very thankful that we had no other issues at hotel or the stay. The day I checked out it was a different employee and she was just as super nice/friendly by helping me get cab. My experience with the cab ride (one way) is about $18.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review, February 18, 2014
I want to thank you for taking the time to post a review of your stay. I truly appreciate your comments regarding our hotel and the service our staff provided. I will definitely share your remarks with the rest of the team, especially Jenny.

Thank you again for sharing your experience with us. We would love to see you again, hopefully during better weather, should your travels bring you back to our area.
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Pune
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed October 31, 2013

Thanks to Extended Stay America Dulles South for an awesome service and splendid hospitality.
My 30 day stay was beyond expectation and very very comfortable. The entire team of Sushil (Luz, Jenny, Lori, Thapa, Mansoor & Wael) did everything possible to make the stay comfortable.

A hectic relocation was made very relaxing and pleasurable.. from checkin to checkout, there were no complains.. very prompt at service and courteous at all times..

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Washington, D.C. - Chantilly - Dulles South, responded to this review, November 1, 2013
Thank you so much for posting a review of our property. I am proud of my team for everything they do to make our guests feel at home. I am so glad that they provided you with such great service and will be sure to share your comments with them.

Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Extended Stay America - Washington, D.C. - Chantilly - Dulles South

Address: 14420 Chantilly Crossing Lane, Chantilly, VA 20151
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #14 of 14 hotels in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Washington, D.C. - Chantilly - Dulles South 2.5*
Reservation Options:
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Also Known As:
Extended Stay Chantilly
Extended Stay America Chantilly
Chantilly Extended Stay

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