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“Comfort That Suits You” 5 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #10 of 14 Hotels in Chantilly
Istanbul, Turkey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Comfort That Suits You”
5 of 5 stars Reviewed July 31, 2014

After a disaster experience with another hotel I just decided to stay in Comfort Suites Dulles Airport. Luckily that was one good idea. Everybody in the hotel is very kind and helpful.Especially Tony, Jerixa, Paula,and Kyle and all other staffare very friendly and concerned about guest's needs They have the shuttle service that can take you to Airport, Air and Space museum or any near by places. Hotel is very clean rooms are spacious and facilities are well. Anybody planning to stay near Dulles Airport or nearby I recommend this hotel.. You don't feel away from home with these guys. Thanks again:)

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, August 1, 2014
Dear GursoyP,

Thank you for your wonderful review of the Comfort Suites Chantilly. We are thrilled to know that you had an enjoyable stay with us. We hope to see you again in the near future. Please contact us for any lodging needs.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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443 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
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English first
Lihue, Hawaii
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 28, 2014 via mobile

We used this as a base for Washington DC. The hotel was great, it is a totally smoke free place, very nice big clean rooms, mini fridge, sink, and microwave.
The staff were very friendly and helpful, there is also a nice free breakfast, and the parking is free.
Around the hotel are numerous restaurants, and stores that can be walked to in a few minutes and a gas station next door.
The hotel has a fitness center indoor pool and a free washer and dryer
Washington is only 40 mins by car, and using the "SpotHero" app we were able to find parking for $18 a day 6am to midnight.
Would certainly stay there again if visiting

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 30, 2014
Dear LeeJ,

Thank you for the great review of the Comfort Suites Dulles Airport. We look forward to seeing you again. Please enjoy the rest of your summer!

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stamford, Connecticut
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed July 28, 2014

We recently spent three nights at the Comfort Suites and were so unhappy with our stay that we cancelled a future reservation. Our room was clean and we had no complaints with this. However, the bathroom was a different story. The door was broken/would not shut. The shower tiles were broken where the curtain rod should have hung, causing the shower curtain to slide to the center of the shower and resulting in a puddle on the bathroom floor whenever the shower was used. Worst of all, there was no hot water in our shower. Despite two separate complaints to the front desk, the staff neither resolved the issues nor offered to move us to a different room.

The complimentary ice water, tea, and coffee in the lobby was nice. Breakfast was another issue we had with the hotel, however. The hotel routinely ran out of food and utensils, and they would not be replaced unless someone specifically sought out an employee to do it.

Overall, while the location is convenient, I would not stay here again.

  • Stayed July 2014, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 29, 2014
Dear KVct,

We are sorry that we let you down. We are working hard to fix all the issues you mentioned in your review. Please know that we take all guest feedback very seriously and address the situation immediately. We hope that you will come back and see the improvement's we are making. Please contact me directly so that I can ensure a wonderful stay at the Comfort Suites Dulles Airport.

Kindest Regards,
Kyle L English
General Manager
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Arlington, VA
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
4 of 5 stars Reviewed July 24, 2014

I don't always review "basic" hotels, but the staff made the difference. Everyone was friendly, knowledgeable, and helpful. Wi-fi questions, frequent flyer number additions, late check-out--everything was accommodated instantly and kindly. Ground floor room but very quiet. Spotless. The A/C unit was mercifully quiet. Huge room. Adequate breakfast. Fast wi-fi. Bathroom lighting a little yellow/dim but OK water pressure. Lots of food, conveniences within very easy walking distance if you don't want to drive. Would stay again.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 28, 2014
Thank you very much for your review. It is good to know that you enjoyed your stay with us. We hope that you will visit again soon in the near future.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fredericksburg, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 23, 2014

I have used Comfort Suites Dulles Airport for airport parking several times, and intend to use them whenever I need airport parking. The rate is much lower than the airport parking at Dulles, and is quite convenient, with their shuttle service that drops you off at the entrance. The pick up is quick and they are very responsive. I had a very nice van driver on my most recent experience with them -- Tony. Thank you for a great service!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 24, 2014
Dear Lindar10,

Thank you so much for sharing your park and fly experience. We are excited to know that Tony has provided outstanding service. We look forward to your next trip and are confident that you will choose our hotel for your parking needs.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wilmington nc
Level Contributor
69 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 stars Reviewed July 22, 2014

Our car broke down and had to go to Chevy dealership across the street. They could not repair the car and had to stay an extra night in the area and found this hotel. Very quiet and hotel is near plenty of places to eat. Room was quite large and our room actually had a jetted tub, a nice perk after a harrowing day. Was going to use the pool but the water seemed awfully warm and a little murky. Breakfast was just so so. Not especially fond of Comfort's breakfast in any hotel but there rooms are usually nice as we have found. The front desk staff wer also nice enough to hold a room for us until 3pm that day we checked out to assure our car was ready! Thanks!

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 23, 2014
Thank you for sharing you review of the Comfort Suites Dulles Airport. We are glad to know that we where able to create a good environment for you. We are sorry that your car broke down. We hope that you will choose us the next time you are in the area.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
1 review
4 of 5 stars Reviewed July 21, 2014

I entered the lobby that was so cozy. Shawnte at the front desk was delightful, knowledgeable, and very helpful. The room was clean and equipped with everything I needed, refridgerator, coffe maker,microwave, iron, and a nice size tv. I had a wonderful stay and will stay here again when I am back in Baltimore. Also, the mall is less than 5minutes away.

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  • Stayed July 2014, traveled solo
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 23, 2014
Thank you for all your kind words regarding the Comfort Suites Dulles Airport and our staff. We will make sure to mention a great job to Shawntae who assisted you. We hope to see you again soon in the near future!

Kindest Regards,
Kyle L English
General Manager
Report response as inappropriate
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Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Free Breakfast Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Chantilly
#8 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Located in the heart of Chantilly and just minutes from Dulles Airport, Comfort Suites Dulles Airport features comfortable and convenient amenities, included an indoor, heated pool, 24-hour fitness center and business center. We're also within walking distance to dozens of restaurants and retail stores. Explore Chantilly with our complimentary shuttle service. ... more   less 
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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