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“Group” 5 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #10 of 14 Hotels in Chantilly
1 review
“Group”
5 of 5 stars Reviewed July 20, 2014 via mobile

From the time of arrival to our departure, all of the desk clerks, housekeepers, as well as the management team was outstanding. We were a group filled with kids 4 months to 18 years old. The staff remained helpful and very courteous. SUPREME service. Rooms were awesome; breakfast was great!! Will definitely stay here again. This is also my second stay. First time as a singquestions 1

Stayed July 2014, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 21, 2014
Dear JanetM,

WOW! Thank you for this wonderful review! We are so thrilled that everyone enjoyed the Comfort Suites Dulles Airport. It was truly a pleasure having you and the group with us. We look forward to hosting you again on your next trip.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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454 reviews from our community

Traveler rating
    266
    119
    36
    24
    9
See reviews for
125
73
50
107
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Singapore, Singapore
1 review
5 of 5 stars Reviewed July 18, 2014

It is located next to a shopping center and there are great restaurants around. Try the Hibachi buffet next door if you would like to have a variety of Japanese, Chinese and Mongolian. Affordable & good food like FireHouse subs, Noodle & Company, the Lotte Plaza food stalls, Backyard Grill, etc.
The hotel room is always cleaned and replenished with fresh towels/toiletries daily. I stayed here for 2 weeks, and for its value - I have no qualms. Free wifi, free guest laundry and free breakfast - what else can you ask for? If you are a light sleeper, you might want to avoid staying near the lift lobby..I was but I am fine with the occasional chatter.
An excellent stay!

  • Stayed July 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 19, 2014
I am thrilled to hear your stay with us was amazing. We are focused on making sure our guests enjoy every aspect of their stay and we truly appreciate your feedback. We do our best to ensure your entire experience is remarkable and to hear that it was in every way is the greatest reward.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed July 14, 2014

I booked this hotel for my husband & daughter for their 2 night trip for Freshman Orientation at George Mason. This chain is usually pretty decent, or so I thought, and they were the only chain to offer 2 queen beds. I was supposed to go on this trip but the sitter for my disabled son backed out at the last minute. My husband texted immediately upon their arrival & let me know about problems with the room & how run down the grounds/pool were. My daughter then texted this morning about the issues with the slow to warm hot water in the shower, hair dryer not working properly, bedding not comfortable, soured milk during breakfast and the pool was too filthy to even consider as an option for use later when they got a break. Again, my husband texted this evening & said the Do Not Disturb" sign was missing off their door when he returned & his card wouldn't work to open the door, so he had to go get that straightened out but couldn't get an explanation as to why that would have happened. Needless to say this hotel will not get our business again & it would have been a lot since I will want to visit my daughter frequently while she's away at college. It's a shame that this one Comfort Suites has made me doubt the entire chain. We only stay in hotels when traveling with our children though so not all that much of a loss.

Stayed July 2014
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 16, 2014
Thank you for taking the time to write a review about your recent stay. I was extremely surprised and disappointed to learn about your experience. We pride ourselves in our service and in creating memorable experiences for our guests. Please rest assured that what you experienced was below our standards. I have shared your comments with the rest of my team so that we can ensure this does not happen again. I hope that this experience has not marred your overall impression of our hotel. Please contact me directly at Comfort Suites Dulles Airport so that I can ensure your return visit.

Kindest Regards,
Kyle L English
General Manager
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Hunker, Pennsylvania
1 review
5 of 5 stars Reviewed July 9, 2014

My husband and I stayed overnight. We were very pleased with the large well-kept room and especially the service. We enjoyed our hot breakfast, and Tony, Paula, and Mark were extremely friendly and helpful. We made use of the convenient shuttle service to the Udvar-Hazy Space Center and had a stress-free trip. Thanks Again, Darcy

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 10, 2014
Dear DarcyM,

Thank you for writing such a great review of the Comfort Suites Dulles. We are thrilled to know that you enjoyed your stay with us. We are glad that our staff was very accommodating a threshold we strive for everyday. We look forward to seeing you again soon.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed July 6, 2014

I parked my car at Comfort Suites Chantilly for 5 days and took the shuttle to Dulles Airport. My driver, Tony, was very kind, respectful, friendly, and a competent driver. I would highly recommend this service as it saves time and money - especially if the flight times line up just right.

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 8, 2014
Dear Hui H,

Thank you for sharing your review of the Comfort Suites Dulles Airport. We are glad to know that our shuttle service and shuttle driver made an outstanding impression. We will make sure to recognize each employee mentioned for a job well done. We are thrilled to know that our book2park option worked for you. We look forward to seeing again soon in the near future.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
1 review
1 of 5 stars Reviewed July 3, 2014

This place needs new management or they just need to start all over. Where do I start there were roaches in the room.. roaches in my coffee and around the coffee area. My door didn't open rooms smell of mildew someone needs to look at this. I don't understand how this could be overlooked staff seems like they are aware and don't care. Tv had sound and no picture my phones didn't work its as if they stopped caring but still charge $129.00 per night I will never stay here again we left the hotel I couldn't spend a night in this place. The only thing good about this place is the location. DO NOT STAY HERE!!!!

  • Stayed June 2014, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, July 6, 2014
Thank you for taking the time to write a review about your recent experience and bring the issues you experienced to my attention. I would love the opportunity to speak with you directly about your stay with us. If you would be so kind as to contact my office directly, it would be greatly appreciated.

I look forward to speaking with you soon.

Kindest Regards,
Kyle L English
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Orlando, Florida
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 20, 2014

Paula was amazing and very efficient helping us with an early check in. The rooms are nice a big however some updates are needed to make it excellent but I understand they are going through those renovations. Every convenient location. Lots of stores close by. Overall a really good stay.

  • Stayed May 2014
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kyle E, General Manager at Comfort Suites Dulles Airport, responded to this review, June 23, 2014
Dear homebizmum,

Thank you for your review of the Comfort Suites Dulles Airport. We are excited to hear that you enjoyed our hotel and our staff. We hope you will come visit again soon so that we can so you the improvements we are making.

Kindest Regards,
Kyle L English
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Free Breakfast Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Chantilly
#7 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Located in the heart of Chantilly and just minutes from Dulles Airport, Comfort Suites Dulles Airport features comfortable and convenient amenities, included an indoor, heated pool, 24-hour fitness center and business center. We're also within walking distance to dozens of restaurants and retail stores. Explore Chantilly with our complimentary shuttle service. ... more   less 
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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