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“one of the worst” 2 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #8 of 14 hotels in Chantilly
Challis, Idaho
Senior Contributor
44 reviews 44 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
8 helpful votes 8 helpful votes
“one of the worst”
2 of 5 stars Reviewed October 8, 2013

This was the worst Comfort property I've stayed in. At check-in the desk clerk complained about it being a long day when he gave me the wrong rate sheet to sign (for someone else). After the shift change my wife tried 5 times to call to my room but there was no answer at the desk. The only good thing I can say about the room is it was "roomy" and quiet. The lighting was poor in the room and bath. There was no remote for the TV so I had to get one at the desk. The shower rod was broken so the curtain would not close at either end but kept sliding open. The towel rack was actually in the shower...how in the world do you keep the towels dry? The knob on the ice bucket was broken off. The breakfast had a poor selection...only eggs and sausage on the hot side, and then the sausage was undercooked. Limited yogurt and only one choice of mini-muffins for pastries. The breakfast area was large and packed with people and completely understaffed with just one attendant.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, October 9, 2013
Thank you for your detailed feedback. I am sorry to hear about the areas we fell short . Kindly be advised ,that we use your comments as educational tools to rectify the listed errors. We hope that you will give us another opportunity in the near future.

Sincerely,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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348 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (56)
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English first
San Jose, California
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed October 6, 2013

I appreciated the prompt check-in by a friendly staff member after a long day. The shuttle to Dulles airport is a valuable service. Like most hotels near the Dulles airport, this hotel is much more expensive (even with my senior discount) on most weekdays when there's a higher demand by business travelers.

The room I got wasn't my first choice of a ground-floor room, but the elevator worked well, and I found a clean, good-sized room. One thing that I rarely see now is a bathroom with the wash basin, tub/shower, and toilet all in one room. This minimizes disturbing a spouse if one person wants to get up earlier to shave, shower, etc. Unfortunately, I had to leave before the breakfast service started, so I can't rate it.

  • Stayed September 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, October 7, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Upper Marlboro
1 review
5 of 5 stars Reviewed October 4, 2013

If all hotels had an Agent Paula, people would travel more and enjoy hotel ambiance as we did! From check-in, overnight stay to check-out, the Staff including the Breakfast Hostess was very hospitable, friendly and courteous. Our room was clean and the breakfast was very appetizing. Thanks for the memories!

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, October 6, 2013
Thank you for your response and complimenting Paula. We look forward serving you soon in the near future.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna, Virginia
1 review
5 of 5 stars Reviewed September 29, 2013

will thank you tony for giving me breakfast and giving a lovely airport so thank you tony so much for it and you should get 400 dollars from your boss and will i think that comfort sweet is the best thing ever

Room Tip: give 300 dollors
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  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 30, 2013
Thank you for taking the time to provide your feedback and complimenting Tony . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vevey, Switzerland
Top Contributor
169 reviews 169 reviews
103 hotel reviews
Reviews in 108 cities Reviews in 108 cities
98 helpful votes 98 helpful votes
4 of 5 stars Reviewed September 20, 2013

A good solid hotel close to Dullesed, large comfortable room, courteous staff, good hhot breakfast albeit monotonous, I only regret the choice of Fox News for the breakfast room, but that is a personal preference. And the airport shuttle only ran each hour.

  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 22, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frostburg, Maryland
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed September 18, 2013

Nice place,very clean rooms; the employees are very nice, no, they are exceptional! Wonderful room, although I would like brighter lighting- Excellent drop off/pickup at Dulles, my fave airport. I need to do 200 characters, am I there yet?

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 19, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
2 reviews
5 of 5 stars Reviewed September 18, 2013

For the second year in a row, we were treated like family by the staff at Comfort Suites, Chantilly. Mohammed was especially professional and responsive to our needs. The rooms are clean, well maintained and roomy. Thanks for another great stay!

  • Stayed September 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 19, 2013
Thank you for taking the time to provide your feedback and complimenting Muhammad . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Chantilly
#7 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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