We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A joke!!” 1 of 5 stars
Review of Comfort Suites Dulles Airport

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Save
You added Comfort Suites Dulles Airport to your Saves list
Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #6 of 14 Hotels in Chantilly
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“A joke!!”
1 of 5 stars Reviewed September 13, 2013 via mobile

No hot water, doors don't lock,
Furniture is broken in rooms.
Rude staff! I booked this through hotels.com. Initially I wanted another hotel and the hotels. com associate in the phone told me this would be much better. What a joke!! I told the front desk about my issue came back hours later and they had not fix any of them.

  • Stayed September 2013
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 15, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards, Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

399 reviews from our community

Traveler rating
    223
    113
    32
    22
    9
See reviews for
109
66
44
88
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (64)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Williamsburg, Va
Top Contributor
141 reviews 141 reviews
31 hotel reviews
Reviews in 66 cities Reviews in 66 cities
71 helpful votes 71 helpful votes
4 of 5 stars Reviewed September 8, 2013

The hotel staff was very friendly upon check-in. The room was clean and comfortable. Breakfast had the usual; eggs, cereal, waffles, etc. It was a comfortable night. Very easy access to everything as well, except for the traffic (typical in northern Va).

Room Tip: The hotel sits off the main road, so room choice shouldn't present any problems.
See more room tips
  • Stayed September 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 9, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Draper, Utah
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed September 1, 2013

Overall, I liked the hotel and it was a good value at ~$71 per night AAA rate. Rooms were well-taken care of. Beds and bedding were good with different softness pillows. Breakfast was better than average for a Comfort Suites. The hotel is conveniently located in an area with many dining options. The fitness center was small but nice and had a good selection of free weights. We could not figure out how to use the air conditioner in the fitness center so it was extremely humid and warm (connected to the pool). I had only very brief encounters with any staff members who seemed competent.

I really liked most of the hotel and wanted to give it five stars...however, my main complaint is that there were multiple (> 5) roaches on the bathroom floor when we got up to use the restroom in the middle of the night. We ended up keeping the light on in the bathroom with the door shut to try and keep them at bay for future night bathroom visits. We didn't see them outside the bathroom, but once you see them, you know they are there. This was room 321. Again, the hotel seemed really clean otherwise and I'm sorry to not be able to give it a higher rating. The problem seems correctable with a little pest control. It would be hard for me to stay here again because of this. I'd probably return to the Comfort Suites in Manassas instead which is also nice and I've not seen roaches there.

Room Tip: As of late Aug 2013, I wouldn't stay in room 321 or surrounding rooms due to a roach problem. H...
See more room tips
  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 2, 2013
Thank you for your kind feedback. We value your comments and will take appropriate measures to correct the concerns listed.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke, Virginia, United States
1 review
5 of 5 stars Reviewed August 22, 2013

What a value for the hotel and the customer service was outstanding. Conveniently located to the D.C. area and the staff was very friendly. Muhammad at the front desk was extremely helpful and was even able to meet our accommodation needs when we needed to book another night stay at the last minute. All of our expectations were exceeded. Thank you Muhamnmad!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, August 23, 2013
Thank you for taking the time to provide your feedback and complimenting Muhammad . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne Bay, United Kingdom
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2013

The hotel is near to the airport, but not too close. Paula on reception was a great help when the computers went down, she let us use the ones on reception to check in on line and print our boarding passes. The rooms are clean and roomy, the breakfast was very good with a wide variety of choice, overall a very good stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, August 15, 2013
Thank you for taking the time to provide your feedback and complimenting Paula . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Junaluska, North Carolina, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 10, 2013

My room was great, already checked in. The next morning I needed a local ride to a business meeting, and Tony help me out He drove me to the meetings and then picked me up again and on to the airport, Dulles.

Breakfast was hot and yummy.

Room was clean and comfortable.

Room Tip: Stay low in the hotel.
See more room tips
  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, August 12, 2013
Thank you for taking the time to provide your feedback and complimenting Tony . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Senior Contributor
45 reviews 45 reviews
15 hotel reviews
Reviews in 20 cities Reviews in 20 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed July 29, 2013

I have stayed here 3x in the past 3 months, a week at a time, and like that I can walk to good ethnic restaurants (Rawal Kabobs on Rte. 50, Fuji Japanese restaurant, Sila Thai). I was here 2 weeks ago. After checking out at 5am, I realized at Dulles airport 30 minutes later that I had left my charger in the room. I called the hotel, spoke to Ray, he found it, and said he could either mail it to me or keep it behind the desk with my full name attached. Since I'd be back in 2 weeks, I chose the second option. Well, arriving tonight, nobody can find the charger, so I won't be able to use my phone all week, and Ray is "on vacation." Then, a customer next to me at the desk who claims she is a "scientist," asked for a few comforter because the sunlight shining through the comforter in the morning exposed heavy mold inside! Yuck! She was promptly given a new one.

On a positive note, front desk worker Mohammad is much more competent and helpful, as well as more pleasant, that the others.

The breakfast bar is poor, but for the price it's not surprising. I eat elsewhere.

The 2 computers in the business center are not reliable and often will not reboot.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, July 30, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Comfort Suites Dulles Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Chantilly
#5 Business Hotel in Chantilly
#6 Family Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Expedia, Hotels.com, Cheap Tickets, Orbitz, TripOnline SA, Despegar.com, Travelocity, Choice Hotels, Odigeo and Tingo so you can book your Comfort Suites Dulles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

Owners: What's your side of the story?

If you own or manage Comfort Suites Dulles Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.