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“Good value but at least room 321 needs pest control” 3 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #4 of 14 hotels in Chantilly
Blacksburg
Contributor
20 reviews 20 reviews
20 hotel reviews
Reviews in 18 cities Reviews in 18 cities
6 helpful votes 6 helpful votes
“Good value but at least room 321 needs pest control”
3 of 5 stars Reviewed September 1, 2013

Overall, I liked the hotel and it was a good value at ~$71 per night AAA rate. Rooms were well-taken care of. Beds and bedding were good with different softness pillows. Breakfast was better than average for a Comfort Suites. The hotel is conveniently located in an area with many dining options. The fitness center was small but nice and had a good selection of free weights. We could not figure out how to use the air conditioner in the fitness center so it was extremely humid and warm (connected to the pool). I had only very brief encounters with any staff members who seemed competent.

I really liked most of the hotel and wanted to give it five stars...however, my main complaint is that there were multiple (> 5) roaches on the bathroom floor when we got up to use the restroom in the middle of the night. We ended up keeping the light on in the bathroom with the door shut to try and keep them at bay for future night bathroom visits. We didn't see them outside the bathroom, but once you see them, you know they are there. This was room 321. Again, the hotel seemed really clean otherwise and I'm sorry to not be able to give it a higher rating. The problem seems correctable with a little pest control. It would be hard for me to stay here again because of this. I'd probably return to the Comfort Suites in Manassas instead which is also nice and I've not seen roaches there.

Room Tip: As of late Aug 2013, I wouldn't stay in room 321 or surrounding rooms due to a roach problem. H...
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  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, September 2, 2013
Thank you for your kind feedback. We value your comments and will take appropriate measures to correct the concerns listed.

Sincerely,
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317 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (47)
Date | Rating
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English first
Roanoke, Virginia, United States
1 review
5 of 5 stars Reviewed August 22, 2013

What a value for the hotel and the customer service was outstanding. Conveniently located to the D.C. area and the staff was very friendly. Muhammad at the front desk was extremely helpful and was even able to meet our accommodation needs when we needed to book another night stay at the last minute. All of our expectations were exceeded. Thank you Muhamnmad!!

  • Stayed August 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, August 23, 2013
Thank you for taking the time to provide your feedback and complimenting Muhammad . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Herne Bay, United Kingdom
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 14, 2013

The hotel is near to the airport, but not too close. Paula on reception was a great help when the computers went down, she let us use the ones on reception to check in on line and print our boarding passes. The rooms are clean and roomy, the breakfast was very good with a wide variety of choice, overall a very good stay.

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, August 15, 2013
Thank you for taking the time to provide your feedback and complimenting Paula . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lake Junaluska, North Carolina, United States
1 review
5 of 5 stars Reviewed August 10, 2013

My room was great, already checked in. The next morning I needed a local ride to a business meeting, and Tony help me out He drove me to the meetings and then picked me up again and on to the airport, Dulles.

Breakfast was hot and yummy.

Room was clean and comfortable.

Room Tip: Stay low in the hotel.
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  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, August 12, 2013
Thank you for taking the time to provide your feedback and complimenting Tony . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 29, 2013

I have stayed here 3x in the past 3 months, a week at a time, and like that I can walk to good ethnic restaurants (Rawal Kabobs on Rte. 50, Fuji Japanese restaurant, Sila Thai). I was here 2 weeks ago. After checking out at 5am, I realized at Dulles airport 30 minutes later that I had left my charger in the room. I called the hotel, spoke to Ray, he found it, and said he could either mail it to me or keep it behind the desk with my full name attached. Since I'd be back in 2 weeks, I chose the second option. Well, arriving tonight, nobody can find the charger, so I won't be able to use my phone all week, and Ray is "on vacation." Then, a customer next to me at the desk who claims she is a "scientist," asked for a few comforter because the sunlight shining through the comforter in the morning exposed heavy mold inside! Yuck! She was promptly given a new one.

On a positive note, front desk worker Mohammad is much more competent and helpful, as well as more pleasant, that the others.

The breakfast bar is poor, but for the price it's not surprising. I eat elsewhere.

The 2 computers in the business center are not reliable and often will not reboot.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, July 30, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
Contributor
16 reviews 16 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed July 29, 2013

This hotel is conveniently located near, but not on a major thoroughfare in the region. The rooms are clean and spacious. It is also conveniently to a large variety of restaurant and available shopping. Not far from attractions like the Smithsonian Udvar-Hazy Center, Sully Plantation, Manassas Battlefield Park, Dulles Airport, Dulles Town Center, Dulles Expo & Conference Center and the Winery at Bull Run.

Room Tip: I had a King suite which had a spacious seating area and desk for conducting business. Free WiFi. F...
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  • Stayed September 2012, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, July 30, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Calgary, Alberta, Canada
Reviewer
4 reviews 4 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed July 26, 2013

My privacy & sleep are the utmost important items when I am travelling for business. Although I have not had many negative experiences in the hotels I have stayed at, the Comfort Suites in Chantilly matches the top notch quality (and expensive stays) I have previously visited.

The cost of staying at this hotel did not match the quality of my stay, and this is in the good way. I felt that the services rendered and superb quality of the suites should be going for more! I was just smitten to have the opportunity to stay at this fine establishment, so much so, that when my business trip was extended I decided to renew my stay for the next two nights since I knew the beds were perfect and the privacy the hotel offered suited my comfort level. I didn't want to take my chances in "trying out" a new hotel since the Comfort Suites did such a great job through the week service me in stay.

What really took the cake for me, was on the fourth night of my stay was the entire bedding completely removed including pillows and absolute fresh linens were replaced. You know how when you stay at a hotel and that top sheet never gets changed? Not this place, they are 100% thorough in cleanliness and comfort.

My room was always the perfect temperature, the television had all the channels I found enjoyable, the amenities inside the rooms were better than I had an expectation of and the complimentary breakfast was the perfect start to the long days spent working in Chantilly, Virginia.

I highly recommend staying at the Comfort Suites in Chantilly, a short walk to any restaurant you have a hankering for and central to all major routes and roads in Chantilly, and the beds are like HEAVEN!

Room Tip: Corner suites at the end of the halls are private and much quieter than those in the main hall
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, July 29, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Comfort Suites Dulles Airport

Also Known As:
Comfort Suites Chantilly Hotel
Comfort Suites Chantilly Hotel Chantilly
Comfort Suites Chantilly
Chantilly Comfort Suites
Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Chantilly
#5 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Reservation Options:
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