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“Let down, repeatedly” 2 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #5 of 14 Hotels in Chantilly
Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Let down, repeatedly”
2 of 5 stars Reviewed July 4, 2013

Stayed at this particular hotel Friday June 28 because of the ratings, a regular Choice hotels guest and the indoor pool (rain was in the forecast). I called the hotel before leaving home to make sure that we could get an early check in and enjoy the pool before our plans for the evening, was told it would not be a problem. Arrived and had no problem with check in but after going to our room, changing and heading to the pool we found it was closed and didn't open till 5pm on weekdays....daughter was quite disappointed but we shrugged it off and requested a late check out so we could enjoy it the next day. We came back to the hotel after the show and tried to get a bottle of water from the vending machine, water wasn't even an option to choose from, only soda's. And on top of that, the machine was broken and wouldn't accept the money anyway. The next morning the food was inedible, eggs couldn't even be ripped apart so once again, we decided to just go to the pool, which was to open at 10am. Changed into our bathing suits and headed downstairs at 10:10 only to find the pool closed. Checked with the front desk and they were surprised and unaware the pool wasn't open. The lady called the lifeguard company (they subcontract this out) and was told there would be a lifeguard there in 30 min.....45 min later, still no lifeguard. Once again, she called and they told her another 20 min. With a 2-3 hour drive ahead of me and unsure if the lifeguard would ever show up, we decided to just go ahead and leave. When we left at 12pm, there was still no lifeguard there and the pool was still closed. She proceeded to tell me that because I did an advance purchase through their site, she couldn't adjust my charges but would leave a message for the manager to contact me. As of yesterday, Wednesday July 3, no one had contacted me so *I* called them and spoke with the front desk manager, was told the GM was in a meeting. FD manager said he would talk with the GM and get back with me no later than today. Again, I called a few minutes ago and was told that both managers are unavailable today and will get back with me. I chose this hotel because of the pool and brand....it was much further away than many other hotels that I could have chosen and I'm at this point beyond disappointed in their customer service and how they're handling this. I travel quite a bit and haven't encountered anything like this before....seems like such a run around and lack of stepping up to the plate and handling a customers concerns.

  • Stayed June 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, July 6, 2013
Thank you for your comments. I am sorry to hear about your stay concerns. Please be assured we will make every possible effort to resolve this to the best of your satisfaction,

Sincerely,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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403 reviews from our community

Traveler rating
    225
    115
    32
    22
    9
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109
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Lancaster, PA
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 30, 2013

Great say and great facilities for the cost. Staff was pleasant and professional. Good breakfast (included). Excellent service for Dulles airport. The shuttle driver, Tony, drove back to the hotel and picked up a phone we had accidently left and brought it back to us at the airport (Thanks Tony!).

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, July 1, 2013
Thank you for taking the time to provide your feedback and complimenting Tony . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bismarck, North Dakota
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed June 28, 2013 via mobile

The hotel looks great on the outside and in the lobby area. However; the rooms tell a much different story. The ceiling was moldy, and not just a little. The rooms were very dated. The distance was much farther away from D.C. than I hoped for and traffic was terrible. So my advice, if you choose to stay, try the first floor, we were on the third. If you are looking for a room close to D.C., this is not the place for you. Next time I'll pay the extra.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 29, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tulum, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 23, 2013

The hotel itself is very near the Smithsonian Annex of the Air and Space Museum and free shuttle is available on demand. Very handy, call them and they will pick you up.

The hotel itself is comfortable and clean. No room service but many local restaurants will deliver to your room. There is a Business Center, a free breakfast buffet and Courtesy Dulles Airport Pick up.

Special Shout out to Tony who drives the Shuttle and sometimes takes the front desk. He was most helpful. Also special thanks to Mike the large Linebacker Built man on the night desk who was of special help when my electronic door key jammed. Service was as amenable as it was rapid. FIVE STARS TO THE STAFF!

If you are landing at Dulles late in the day and do not want to travel into DC or if you are visiting the Air and space Museum, I recommend the Comfort Suites.

Room Tip: Rooms away from elevator are quieter. My room 228 had a micro, a sink and a mini fridge in the room...
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 24, 2013
Thank you for taking the time to provide your feedback and complimenting Tony . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 21, 2013

This is probably one of the worst hotels that I've stayed in. The hotel is in a good location, the breakfast is good, and the rooms were big, but that was about it. The room we stayed in had several things wrong with it, the door wouldn't lock correctly, no refrigerator, the bathtub was dirty, one of the lamps wasn't working, and the shower head had very little pressure. Luckily, the hotel staff was more than willing to give us a new room, but it definitely ruined the hotel experience a little bit, especially considering there are cheaper options in the area, that are of better quality.

If you are looking for a very nice hotel, at a good rate, in the Chantilly/Fairfax area, definitely look into the Hilton Garden Inn Fairfax, we just stayed there, and everything was great! The hotel staff was exceptional, the rooms were very clean, and they leave cookies out at the front desk after 5:00 P.M.!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 22, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southside Virginia
Top Contributor
67 reviews 67 reviews
45 hotel reviews
Reviews in 39 cities Reviews in 39 cities
47 helpful votes 47 helpful votes
3 of 5 stars Reviewed June 15, 2013

We booked this hotel as part of a park and fly package and were satisfied with our choice.
The room was clean and all the staff were very friendly and helpful. We asked for a room in a quiet location and were happy with the room location. The public areas of the hotel look good but the rooms look a little worn and in need of renovation. The bed has a great mattress and we slept very well.

Breakfast was pretty much what we expected for a Comfort Inn. There were the usual items including waffles and sausage. The pre-formed egg disks had not been warmed and were at refrigerator temperature. All other breakfast items were up to standard.

When we arrived, we were informed that the airport shuttle would be leaving in 10 minutes and there would not be another for 2 hours. This schedule put us at the airport very early but the next shuttle would have been too late. If we had not been lucky, we would have required a taxi to get to the airport. On our return, we called the hotel from the airport and the shuttle picked us up in about 15 minutes. We were extremely pleased with the pick-up.
My advice is if you need the shuttle on arrival, be sure to call the hotel and check the schedule.

Our total experience with this hotel was a good one and I would recommend it to other travelers. The price was very good and the staff were great.

Room Tip: If you need the shuttle, be sure to call the hotel a few days before to check the schedule.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 20, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

This was one of the best hotels that we stayed at during two weeks on the road. This is a hotel close to Dulles Airport where you don't hear the Airport. We were a late arrival and the check-in process was courteous and efficient. The area had a number of places where we could get a late meal after we checked in. The room was large and extremely comfortable and had the most extraordinary pillows that gave us a good night sleep after a long drive.The hotel was convenient for our visit to the National Air and Space Museum in Chantilly the next day and was an excellent value for a Weekend night stay. The Breakfast was very good and had alot of extras beyond the basic Breakfast.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 15, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Romantic Hotel in Chantilly
#5 Business Hotel in Chantilly
#6 Family Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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