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“I'll never go back” 1 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #5 of 14 Hotels in Chantilly
A TripAdvisor Member
“I'll never go back”
1 of 5 stars Reviewed February 20, 2004

I was completely dissatisfied by my experience at this hotel. I had booked the Sweetheart package for Valentine's Day. The package was to include champagne, chocolate, strawberries, and the room would be set up with candles. A week before my reservation the manager called and said they simply didn't have the staffing to set up the room, which is why I wanted the room in the first place. It was a week before Valentine's Day and everything else was booked, so I really didn't have a choice. It wasn't worth the stress to argue, so I checked in early to set the room up myself. Everything else went fine and we checked out the next morning. Upon checking my bank account the next day I discovered that they had charged me twice for one night. I called them to inquire about the charge and the manager told me that I was lying and that none of his employees would make a mistake like that. I had to get my bank to call him and explain the mistake before he would correct it. To make matters worse this is the second time this has happened at a Choice Hotels location. I am reserving 25 rooms for a wedding next year and I won't even consider booking them. If you do book a Choice Hotel I would advise you to check your bank account to verify the hotel charge.

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403 reviews from our community

Traveler rating
    225
    115
    32
    22
    9
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (65)
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Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#5 Business Hotel in Chantilly
#5 Romantic Hotel in Chantilly
#6 Family Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Reservation Options:
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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