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“One word: mold.” 2 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #7 of 14 Hotels in Chantilly
Bismarck, North Dakota
2 reviews
Reviews in 2 cities Reviews in 2 cities
“One word: mold.”
2 of 5 stars Reviewed June 28, 2013 via mobile

The hotel looks great on the outside and in the lobby area. However; the rooms tell a much different story. The ceiling was moldy, and not just a little. The rooms were very dated. The distance was much farther away from D.C. than I hoped for and traffic was terrible. So my advice, if you choose to stay, try the first floor, we were on the third. If you are looking for a room close to D.C., this is not the place for you. Next time I'll pay the extra.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 29, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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370 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (59)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Tulum, Mexico
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed June 23, 2013

The hotel itself is very near the Smithsonian Annex of the Air and Space Museum and free shuttle is available on demand. Very handy, call them and they will pick you up.

The hotel itself is comfortable and clean. No room service but many local restaurants will deliver to your room. There is a Business Center, a free breakfast buffet and Courtesy Dulles Airport Pick up.

Special Shout out to Tony who drives the Shuttle and sometimes takes the front desk. He was most helpful. Also special thanks to Mike the large Linebacker Built man on the night desk who was of special help when my electronic door key jammed. Service was as amenable as it was rapid. FIVE STARS TO THE STAFF!

If you are landing at Dulles late in the day and do not want to travel into DC or if you are visiting the Air and space Museum, I recommend the Comfort Suites.

Room Tip: Rooms away from elevator are quieter. My room 228 had a micro, a sink and a mini fridge in the room...
See more room tips
  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 24, 2013
Thank you for taking the time to provide your feedback and complimenting Tony . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Knoxville, Tennessee
Senior Contributor
21 reviews 21 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed June 21, 2013

This is probably one of the worst hotels that I've stayed in. The hotel is in a good location, the breakfast is good, and the rooms were big, but that was about it. The room we stayed in had several things wrong with it, the door wouldn't lock correctly, no refrigerator, the bathtub was dirty, one of the lamps wasn't working, and the shower head had very little pressure. Luckily, the hotel staff was more than willing to give us a new room, but it definitely ruined the hotel experience a little bit, especially considering there are cheaper options in the area, that are of better quality.

If you are looking for a very nice hotel, at a good rate, in the Chantilly/Fairfax area, definitely look into the Hilton Garden Inn Fairfax, we just stayed there, and everything was great! The hotel staff was exceptional, the rooms were very clean, and they leave cookies out at the front desk after 5:00 P.M.!

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 22, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southside Virginia
Top Contributor
59 reviews 59 reviews
44 hotel reviews
Reviews in 36 cities Reviews in 36 cities
45 helpful votes 45 helpful votes
3 of 5 stars Reviewed June 15, 2013

We booked this hotel as part of a park and fly package and were satisfied with our choice.
The room was clean and all the staff were very friendly and helpful. We asked for a room in a quiet location and were happy with the room location. The public areas of the hotel look good but the rooms look a little worn and in need of renovation. The bed has a great mattress and we slept very well.

Breakfast was pretty much what we expected for a Comfort Inn. There were the usual items including waffles and sausage. The pre-formed egg disks had not been warmed and were at refrigerator temperature. All other breakfast items were up to standard.

When we arrived, we were informed that the airport shuttle would be leaving in 10 minutes and there would not be another for 2 hours. This schedule put us at the airport very early but the next shuttle would have been too late. If we had not been lucky, we would have required a taxi to get to the airport. On our return, we called the hotel from the airport and the shuttle picked us up in about 15 minutes. We were extremely pleased with the pick-up.
My advice is if you need the shuttle on arrival, be sure to call the hotel and check the schedule.

Our total experience with this hotel was a good one and I would recommend it to other travelers. The price was very good and the staff were great.

Room Tip: If you need the shuttle, be sure to call the hotel a few days before to check the schedule.
See more room tips
  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 20, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Plano, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 14, 2013

This was one of the best hotels that we stayed at during two weeks on the road. This is a hotel close to Dulles Airport where you don't hear the Airport. We were a late arrival and the check-in process was courteous and efficient. The area had a number of places where we could get a late meal after we checked in. The room was large and extremely comfortable and had the most extraordinary pillows that gave us a good night sleep after a long drive.The hotel was convenient for our visit to the National Air and Space Museum in Chantilly the next day and was an excellent value for a Weekend night stay. The Breakfast was very good and had alot of extras beyond the basic Breakfast.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 15, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
California
Senior Contributor
32 reviews 32 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed June 8, 2013

It seemed like everything was going wrong on our trip, plane delayed, our next stop was New York and we find our hotel was cancelled. After check in and find we had a hotel of kids on their DC trip. The hotel handled it great and by 10:00 pm hotel was quiet. We had breakfast and went to get shuttle at 9:30 for the Air & Space Museum and found out shuttle would not be ready until 10:30. When making the reservation I was told I could keep the luggage in the office and Paula who worked the desk let us keep our luggage in the office and we went to the museum. Lights go out at museum and we have to go back to hotel. Tony the shuttle driver was so nice, back and forth and then he had to take us to the airport and always with a smile and very helpful. If it wasn't for Paula and Tony and the customer service that was given to us the first part of our trip would not have been as nice as it was. Thank you for taking the extra step.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 10, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed June 7, 2013 via mobile

I was in town for my daughter's wedding on May 26th. I arrived on Friday evening and checked on on Tuesday morning. Every member of the staff was professional, friendly and knowledgable. I would recommend your location to my family and friends who will visit.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, June 10, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Chantilly
#7 Family Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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