We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very friendly staff” 5 of 5 stars
Review of Comfort Suites Dulles Airport

Save Saved
You added Comfort Suites Dulles Airport to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
  |  
Hotel website
  |  
Hotel deals
  |  
Hotel amenities
Special Offer
Choice Privileges Points
Ranked #8 of 14 hotels in Chantilly
Branford, Connecticut
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Very friendly staff”
5 of 5 stars Reviewed May 19, 2013 via mobile

My son and I came to VA for a wedding. Granted we only stayed in the hotel for 1 night but it was clean and comfortable and I agree, Paula at the front desk was very friendly. I would stay again in the future and would recommend it.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 20, 2013
Thank you for taking the time to provide your feedback and complimenting Paula. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

338 people have reviewed this hotel

Traveler rating
    179
    103
    29
    18
    9
See reviews for
91
56
38
75
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Oakland, California, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 17, 2013

This hotel was nice and clean the staff was great from the front desk Clark shameear and tony who took me around they made sure my stay was comfortable and I will stay again...my bed was comfy the breakfast was hot and ready pool was nice and clean breakfast staff great as well

Stayed May 2013, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 18, 2013
Thank you for taking the time to provide your feedback and complimenting Tony and Sameer. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Top Contributor
149 reviews 149 reviews
37 hotel reviews
Reviews in 54 cities Reviews in 54 cities
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed May 16, 2013

This hotel is conveniently located within a 10 minute drive of Dulles Airport and has a Park and Fly program which is reasonably priced. The staff is very professional as well as friendly and are very responsive to dropping off and picking up passengers at the airport.

The hotel itself is a little dated and worn which seems to be typical for hotels close by an airport in the lower price range. The A/C unit was very noisy as well.

The complimentary breakfast buffet seemed to be the standard cereal, toast, donut type of fare but we couldn’t get to close to it as the dining room was overly crowded with 3 bus loads of students which prevented us from even getting a cup of coffee. I suppose that this is standard for this time of year.

All in all nothing special, nothing terrible but a clean place to sleep after a long flight.

Room Tip: Ask for a quiet A/C unit.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 17, 2013
Thank you for taking the time to provide your feedback and complimenting our hotel staff. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dodge City Kanas
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 14, 2013 via mobile

This has to be the nicest Comfort Suites I have stayed in. I was in town giving a proposal and they took the stress away. Plenty of good restaurants across the street and clean facilities and friendly staff. Tony took me around and was really good to make sure I made it to my meeting on time. I had enough to worry about with my big day and they made my stay very welcoming and pleasant in the process. I normally stay at the Hyatt or Marriott when I travel but this was a welcome surprise.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, May 16, 2013
Thank you for taking the time to provide your feedback and complimenting Tony. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed April 26, 2013

The hotel was nice and clean. The staff was nice , especially Paula at the front desk. She was so nice and went out of her way help in anyway she could. The rooms were average. Some stains on wall, nicks and scratches on furniture a few things that didn't work properly or stopped working (our mini fridge).But if you inform them they will either fix it or move you to another room.
Pool is nice and clean but some lifeguards keep the water temperature low because the room gets to hot for them. The breakfast staff are very nice too. They keep everything in supply until the end time. Good choice of items and the coffee is fresh!

Room Tip: Don't get a room on the top floor on the right side because there is a outside fan above that is...
See more room tips
  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 28, 2013
Thank you for taking the time to provide your feedback and complimenting Paula. We value your comments and look forward seeing you soon in the near future.

Regards,
Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fonda
Top Contributor
56 reviews 56 reviews
26 hotel reviews
Reviews in 43 cities Reviews in 43 cities
46 helpful votes 46 helpful votes
2 of 5 stars Reviewed April 24, 2013

We chose this location because of the promise of an indoor swimming pool and the reviews on Trip Advisor, but we were very disappointed in this property.

One of our top priorities is an indoor pool for our very young children to enjoy after a day of site seeing. The pool water was Frigid! We couldn't stay in the water, as our very young children were turning blue. We weren't the only guests that made this comment. We were booked for three nights and the pool temperature didn't improve one degree. The first night at the pool there weren't even any towels available. Do Not Stay Here if you are expecting to use the swimming pool.

Our room needed maintenance attention. The shelf in our closet was falling off the wall on the left side and was unusable. The shower leaked onto the floor and required a separate towel just to stop it from puddling up. While the bathroom seemed relatively cleaned it certainly needed an update. The cleanliness of the carpet in the bedroom was questionable. I am pretty sure that the sheets on our bed had not been changed, because when I threw back the blanket I saw the diamond indentations from the mattress in the sheet.

Although this wasn't a huge deal to us, other travelers should be aware that the breakfast offerings did not change at all during our three day stay. It was the exact same stuffed egg pocket and flat sausage patties every morning. We have stayed multiple days before at other Choice hotels and they have always offered a different form of egg and meat each day (scrambled eggs and sausage links, fried egg circle and bacon, etc.). They also did not have any ketchup until the final morning and only had one high chair available.

The walls were very thin here. We could hear everything going on in the rooms around us and in the hall. There may have been planes flying overhead, but that was drowned out by the noise of the other guests.

As far as positives, the location was convenient, the parking lot was spacious, and the staff were unobtrusive.

After this visit, we don't plan on taking the chance of staying at any Choice Hotel for more than one or two nights at a time!

Room Tip: Don't accept Room 221
See more room tips
  • Stayed April 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 25, 2013
Thank you for your response. We have studied your comments and will take immediate action to resolve this break in service. Kindly accept our sincere apologies and give us one more chance to make it right.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Top Contributor
53 reviews 53 reviews
24 hotel reviews
Reviews in 39 cities Reviews in 39 cities
66 helpful votes 66 helpful votes
4 of 5 stars Reviewed April 17, 2013

Nice 3+ Star Hotel. Great location to airport. Clean and fresh lobby with great breakfast. Good workout facility and nice pool. Shuttle driver to airport was great! I will stay here again. Better than Dulles Marriott by airport.

  • Stayed April 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 19, 2013
Thank you for your feedback about the Comfort Suites, Chantilly VA.We value your comments and patronage and will use your comments to enhance the quality of our product.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Been to Comfort Suites Dulles Airport? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#8 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Travelocity, Orbitz, Priceline, Tingo, Hotels.com, BookingOdigeoWL, Despegar.com, Choice Hotels, Venere and Agoda so you can book your Comfort Suites Dulles Airport reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

Owners: What's your side of the story?

If you own or manage Comfort Suites Dulles Airport, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.