We chose this location because of the promise of an indoor swimming pool and the reviews on Trip Advisor, but we were very disappointed in this property.
One of our top priorities is an indoor pool for our very young children to enjoy after a day of site seeing. The pool water was Frigid! We couldn't stay in the water, as our very young children were turning blue. We weren't the only guests that made this comment. We were booked for three nights and the pool temperature didn't improve one degree. The first night at the pool there weren't even any towels available. Do Not Stay Here if you are expecting to use the swimming pool.
Our room needed maintenance attention. The shelf in our closet was falling off the wall on the left side and was unusable. The shower leaked onto the floor and required a separate towel just to stop it from puddling up. While the bathroom seemed relatively cleaned it certainly needed an update. The cleanliness of the carpet in the bedroom was questionable. I am pretty sure that the sheets on our bed had not been changed, because when I threw back the blanket I saw the diamond indentations from the mattress in the sheet.
Although this wasn't a huge deal to us, other travelers should be aware that the breakfast offerings did not change at all during our three day stay. It was the exact same stuffed egg pocket and flat sausage patties every morning. We have stayed multiple days before at other Choice hotels and they have always offered a different form of egg and meat each day (scrambled eggs and sausage links, fried egg circle and bacon, etc.). They also did not have any ketchup until the final morning and only had one high chair available.
The walls were very thin here. We could hear everything going on in the rooms around us and in the hall. There may have been planes flying overhead, but that was drowned out by the noise of the other guests.
As far as positives, the location was convenient, the parking lot was spacious, and the staff were unobtrusive.
After this visit, we don't plan on taking the chance of staying at any Choice Hotel for more than one or two nights at a time!
- Official Description (provided by the hotel):
- Located in the heart of Chantilly and just minutes from Dulles Airport, Comfort Suites Dulles Airport features comfortable and convenient amenities, included an indoor, heated pool, 24-hour fitness center and business center. We're also within walking distance to dozens of restaurants and retail stores. Explore Chantilly with our complimentary shuttle service. ... more less
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- Also Known As:
- Comfort Suites Chantilly Hotel Chantilly
- Chantilly Comfort Suites