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“Good hotel, horrible employees” 1 of 5 stars
Review of Comfort Suites Dulles Airport

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Comfort Suites Dulles Airport
2.5 of 5 Hotel   |   13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)   |  
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Ranked #11 of 14 Hotels in Chantilly
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Good hotel, horrible employees”
1 of 5 stars Reviewed April 1, 2013

When we arrived, the mens lobby bathroom was clogged. It was still clogged the next morning. The house-keepers smelled like marijuana, the smell lingered for hours after they left, leading me to believe it was used on property. At breakfast, the attendant was involved in a conversation where the f-word was loudly and repeatedly used. Both of my children are under 7 years old and were present. My son slipped in a puddle in the bathroom and ended up hurt and wet. 15 minutes after reporting it, the puddle was still there and no wet floor sign was present. Highly dissatisfied. Although the location is within walking distance to many restaurants and stores.

  • Stayed April 2013
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 3, 2013
It seems there is some serious misunderstanding. Our staff are very crisply dressed and do not have questionable odors as you have stated. In addition, they do not engage in using profane verbiage in guest or team member areas. You probably have your stays mixed up from a different hotel. Please be advised such surveys can wrongfully affect the profile of a hotel. I encourage you to remove this survey at the very earliest.

Regards,

Rajesh Singh
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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437 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (69)
Date | Rating
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  • English first
  • French first
  • German first
  • Japanese first
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English first
Raleigh, North Carolina
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 31, 2013

Greetings,

Ms. Paula was amazing! I work with a company in NC and was scheduled to visit the Chantilly area on business. I called the local hotels in the area to get a feel of the place before driving down. I spoke with Ms. Paula at the Front Desk on a Sunday afternoon and she gave stellar customer service. She told me all about the hotel and amenities and even suggested that I speak with her Sales Manager about setting up a special business rate if I would be visiting the area often. She was friendly, helpful, and knowledgeable.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 1, 2013
Thank you for taking the time to provide your feedback and complimenting Paula. We value your comments and look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hyderabad, Andhra Pradesh, India
1 review
5 of 5 stars Reviewed March 30, 2013

My agent was Tony and he served his best to me and helped me a lot as i was new to that area. His hospitality is excellent. Tony suggested and guide me a lot to know more of my trip. I finally wanna say that This hotel is best and the agent Tony is a good guy.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, April 1, 2013
Thank you for taking the time to provide your feedback and complimenting Tony. We value your comments and look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 20, 2013

I stayed at Comfort Suites Chantilly while visiting DC and enjoyed it that much here, I extended my stay. The hotel is located across the road from a large shopping complex with plenty of restaurants and takeaway shops + an Aldi and other shops.
I made use of the indoor pool and gym in the hotel which are small but suitable (it's a hotel, not a fitness club so I was happy with the facilities). My room was extremely spacious and clean with a fast wifi connection and an LG tv with cable.

Muhammad, one of the workers at the hotel is the most friendly person you will ever meet. He turned my stay here from a very good stay to a great stay. He gave me any info I needed, drove the shuttle to the airport and couldn't have been more polite and helpful.
Chantilly is an hour bus ride to DC so if you don't mind the transit, I recommend staying here.

Room Tip: Free airport shuttle to Dulles Airport, can catch the 5A bus to DC from there
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, March 21, 2013
Thank you for taking the time to provide your feedback and complimenting Muhammad. We value your comments and look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
4 of 5 stars Reviewed March 19, 2013

We were in town for a big soccer tournament so this hotel wasn't our choice it was book by our coach. In saying that I enjoy the stay , the kids love the indoor . Wish there was a hot tub for the parents to enjoy though. The rooms were nice and spacious. Services was very nice. Special thanks to Courie for letting us use the lobby for social time that was great. All in all I hope we pick this hotel again next time we play in the area.

  • Stayed March 2013
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, March 20, 2013
Thank you for taking the time to provide your feedback and complimenting Courie. We value your comments and look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charlottesville, Virginia, United States
Reviewer
5 reviews 5 reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed March 9, 2013

My wife and I have stayed twice in the past six months. On both occasions, we drove to this hotel the night before a flight out of Dulles, stayed the night and left our car for about a week each time. The first time all went smoothly-excellent room and service. Our second experience less so. The hotel information website and room info booklet listed shuttle service to 11:00 PM. Upon checking in, we were informed that no shuttle would be available after 10;30. As our return flight arrived at 10;40, we were told to "take a cab, only $ 20.00". The return flight was canceled due to bad weather at Dulles and we flew three days later arriving at 5:30. We picked up our luggage at 5:45, and called the hotel-no answer. A second call was answered and a shuttle was on the way-20 minute wait. A third call 30 minutes later-"on the way 5-7 minutes. The shuttle finall arrived after a 45 minute wait outside, very cold very windy day. When asked about the wait, we were informed that they had been busy. Stay again, maybe not. Douglas

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, March 10, 2013
Thank you for taking the time to provide your feedback . We value your comments and look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chantilly, Virginia
1 review
5 of 5 stars Reviewed March 9, 2013

Muhammad's attitude was excellent and very professional. He gave us the rate we asked for and was very helpful. The maid service is great! Coffee in the rooms, free internet, and waffles for breakfast! Yum! We love this hotel and will definitely stay here again!!

Room Tip: Ask for Muhammad!!!
See more room tips
  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
va319, General Manager at Comfort Suites Dulles Airport, responded to this review, March 10, 2013
Thank you for taking the time to provide your feedback and complimenting Muhammad. We value your comments and look forward seeing you soon in the near future.

Regards,

Rajesh Singh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Dulles Airport

Address: 13980 Metrotech Drive, Chantilly, VA 20151 (Formerly Comfort Suites Chantilly)
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Free Breakfast Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Family Hotel in Chantilly
#7 Business Hotel in Chantilly
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites Dulles Airport 2.5*
Number of rooms: 89
Official Description (provided by the hotel):
Located in the heart of Chantilly and just minutes from Dulles Airport, Comfort Suites Dulles Airport features comfortable and convenient amenities, included an indoor, heated pool, 24-hour fitness center and business center. We're also within walking distance to dozens of restaurants and retail stores. Explore Chantilly with our complimentary shuttle service. ... more   less 
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Also Known As:
Comfort Suites Chantilly Hotel Chantilly
Chantilly Comfort Suites

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