My wife and I have stayed twice in the past six months. On both occasions, we drove to this hotel the night before a flight out of Dulles, stayed the night and left our car for about a week each time. The first time all went smoothly-excellent room and service. Our second experience less so. The hotel information website and room info booklet listed shuttle service to 11:00 PM. Upon checking in, we were informed that no shuttle would be available after 10;30. As our return flight arrived at 10;40, we were told to "take a cab, only $ 20.00". The return flight was canceled due to bad weather at Dulles and we flew three days later arriving at 5:30. We picked up our luggage at 5:45, and called the hotel-no answer. A second call was answered and a shuttle was on the way-20 minute wait. A third call 30 minutes later-"on the way 5-7 minutes. The shuttle finall arrived after a 45 minute wait outside, very cold very windy day. When asked about the wait, we were informed that they had been busy. Stay again, maybe not. Douglas
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- Also Known As:
- Comfort Suites Chantilly Hotel Chantilly
- Chantilly Comfort Suites