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“Excellent customer service” 5 of 5 stars
Review of Fairfield Inn Washington Dulles Airport South/Chantilly

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Fairfield Inn Washington Dulles Airport South/Chantilly
2.5 of 5 Hotel   |   3960 Corsair Court, Dulles Business Center, Chantilly, VA 20151   |  
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Ranked #6 of 14 hotels in Chantilly
Clewiston, Florida
1 review
“Excellent customer service”
5 of 5 stars Reviewed October 23, 2013

At 8pm, I realized I needed to refill a prescription prior to my leaving VA the following day. The manager and desk clerk went out of their way to not only find me a pharmacy open but drove me there to have it filled. I will always appreciate their helpfulness that night.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marby L, General Manager at Fairfield Inn Washington Dulles Airport South/Chantilly, responded to this review, October 24, 2013
You are so welcome. Hope you are ok. Here at the Fairfield Inn and Suites Chantilly, our guest always comes first and we are so glad we made your day. We hope we will see you on your next trip. Thanks again for sharing your experience. We are so glad you’re here.
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136 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
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English first
Miami, Florida, United States
1 review
4 of 5 stars Reviewed October 23, 2013

Friendly staff, clean and comfortable rooms. Hotel was very accomodating and the staff could not be nicer. We had a wonderful stay, complimentary breakfast in the morning, with the staff going out of their way to get us anything we needed.

I will surely stay there again when we came back.

  • Stayed September 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marby L, General Manager at Fairfield Inn Washington Dulles Airport South/Chantilly, responded to this review, October 25, 2013
When we hear guest was happy and they want to return, this means a lot to us it was telling us that we did our job. We are always excited to read positive comment like yours, thank you so much for spreading the words out. We are so glad that you have chosen us to be a home away from home.
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Akron, Ohio, United States
1 review
5 of 5 stars Reviewed October 21, 2013

This hotel was accommodating in every way possible, the staff was EXCEPTIONAL and so incredibly friendly. The staff for the complimentary breakfast was so positive and brightened my morning. I have not experienced such a good stay at a hotel in a long time. The 8 other people traveling with me agree whole heartedly. Thank you for a great stay!

  • Stayed October 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marby L, General Manager at Fairfield Inn Washington Dulles Airport South/Chantilly, responded to this review, October 25, 2013
" I have not experienced such a good stay at a hotel in a long time". This is such a priceless comment of yours. Thank you so much it was a pleasure serving you and your group.
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New York
Top Contributor
142 reviews 142 reviews
34 hotel reviews
Reviews in 68 cities Reviews in 68 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed October 21, 2013

I stay at hotels often. My first impression of this one was..... outside nice. then, luggage cart? Available ( a plus) but like an antique toy ! checkin took longer than expected although it was latish and no one else there.. put a hold for $ 20 on my amex card. never saw that done before, or perhaps I never knew it is done.
Lobby is almost non existant, this is not a luxurious hotel, but more of a commuter place. Nevertheless it had a pool which was unoccupied and looked fine .. my room? I like Fairfield Inns in general.. so ,,as I opened the door, I was hit with an unmistakeable smell fo insecticide and I was upset and it made me paranoid. I rushed to check the linens ( perfect) the bathroom ( dated but perfect) the closet, clean, and finally decided to stay in the room. as I fel tI might have the same issue if I moved. I returned the luggage cart , came back, WHACK same smell. I realized I would adjust to it, although I don'[t think I want it in my lungs.
On the positive side, I manged to sleep as the bed was wonderful, linens good, window actually opens.. amazing 5 lights in room !!! excellent. nice tv although reception was extremely spotty that night with several channels. and a remote that does not give guide. Hot water was instant, there is a coffee maker ( styro cups) , iron, hair dryer and nice furniture. Rug was in good shape. Breakfast was waffles, eggs, ham, cereal, hardboiled eggs, fruit, cereal and bagels. Good. Checkout was quick and curteous.

  • Stayed October 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marby L, General Manager at Fairfield Inn Washington Dulles Airport South/Chantilly, responded to this review, October 25, 2013
Thank you for taking your time filling out this survey. I do apologize for any inconvenience that arises from your room, Housekeeping supervisor and I investigated some of our rooms smell, it appears that we did not find any bad smell or anything from the room. We are actually using a new freshener and getting positive feedback from other guest. Thank you for that comment, only guest like you can make our service and operation on a day to day to be as perfect as possible, we will continue to search /monitor more in to the issue. On your other note; thank you for your positive feedback on our amenities and other part of the rooms. Please give us one more chance to prove that we can make your stay as what you expected when you stay with Fairfield inn and suites.
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Virginia Beach, Virginia
1 review
5 of 5 stars Reviewed October 11, 2013

I've stayed at the Fairfield Inn in Chantilly many times over the past couple of years, and have always been happy and content with my stays there. The hotel staff are first rate, and they always go the extra mile to make sure my stay there is pleasant. The rooms are spacious, well laid out, and impeccably clean. The prices are very reasonable, but you get a level of service, amenities, and overall hotel quality that is first rate. I always feel as if I were at home whenever I stay here. Those who are visiting the area around Dulles airport will find this hotel to be at an ideal location. There are many restaurants, and shops within walking or short driving distance. Those flying a nonstop international flight from Dulles airport will find the park and fly option to be a much nicer and less costly alternative to leaving the car at the airport parking. I've always recommended the Fairfield Inn in Chantilly to friends and colleagues visiting the DC area. Given that I've stayed here many times, most recently from October 10 to October 11, I can easily recommend this hotel without any reservation.

H. Choi

  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marby L, General Manager at Fairfield Inn Washington Dulles Airport South/Chantilly, responded to this review, October 17, 2013
Reading your comment is just amazing. Thank you for sharing your experience to millions of trip advisor follower, your message will be shared on our next Staff Meeting. We truly appreciate the effort. We hope to see you again on your next visit.
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Washington DC, District of Columbia
1 review
5 of 5 stars Reviewed October 8, 2013

Good service, newly renovated, and free upgrade to suites to gold member.
Staff very polite and service quite good!
Nice stay for the price.
Close to the airport and provide free shuttle to Dulles Airport of Washington DC.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marby L, General Manager at Fairfield Inn Washington Dulles Airport South/Chantilly, responded to this review, October 17, 2013
Thank you for your response.For us your great comment is priceless, I will make sure to let my staff knows how they gave a good service to a guest like you. We appreciate your time and look forward seeing you soon in the very near future.
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Springfield, Virginia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 8, 2013

Check in here couple weeks ago for the gun show event. This hotel provides a high class service to the customers. We'll maintained property with very accomedating staff. Room was very clean and the bed was very comfortable felt like home. Definitely wouldn't mind coming back to this property for any event .

Room Tip: Very we'll maintained property ,very clean,friendly staff.
See more room tips
  • Stayed September 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marby L, General Manager at Fairfield Inn Washington Dulles Airport South/Chantilly, responded to this review, October 17, 2013
It is very smart for you to stay with us on an event like this, not only we are near to the place but we also provide shuttle service on a 3 miles radius; just an FYI!. Thank you for taking your time to share others what we can provide in our facilities. Hope to see you again in the future event and we are glad you’re here.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Fairfield Inn Washington Dulles Airport South/Chantilly

Address: 3960 Corsair Court, Dulles Business Center, Chantilly, VA 20151
Phone Number:
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#6 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Fairfield Inn Washington Dulles Airport South/Chantilly 2.5*
Official Description (provided by the hotel):
Relax in the refreshing comfort of Fairfield Inn & Suites Marriott in Chantilly, Virginia. Close to 4 major highways and under 5 miles from Washington International Airport at Dulles, Fairfield Inn & Suites Chantilly has great dining, shopping, tourist and entertainment venues. You may also request a free shuttle during most hours from IAD and points within a 3-mile radius including The National Air & Space Museum Udvar-Hazy Center. Business travelers find the right blend of efficient guest services, complimentary FAX/copy and WiFi, ample parking, same-day valet dry cleaning and fitness options. Leisure guests adore the proximity to famous sights and easy access to the Nation’s Capital. Complimentary Breakfast, Guest Workstation, Fitness Room, Indoor Pool, Jacuzzi, Laundry/Dry Cleaner Services and Guest Operated Laundry. ... more   less 
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Also Known As:
Fairfield Inn Washington Dulles Airport South/Chantilly Hotel Chantilly
Fairfield Inn Chantilly
Fairfield Chantilly
Chantilly Fairfield Inn

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