I booked the stay of my parents through Hotwire website today. The hotel is advertised along with other hotel and it is stated that provides free breakfast.
I would like to warn the consumers that the breakfast is "grab and go" so called continental type of breakfast, which is different from the other kinds offered on the market.
Please be aware of that when booking this hotel if you have the happen to know that this is the hotel.
In case the consumer decides to go with Hotwire.. Good Luck !! The deal is not refundable and you will end up with cold breakfast!!!
After speaking with Customer Service Representative from Hotwire they told me that they advertise free breakfast and it is up to the consumer to find out what type of breakfast is provided.
I wonder how can I do that if I don't know the hotel name before my reservation?
Customer Service Representative from Extended Stay America confirmed that indeed the breakfast is "grab and go" continental and that I have to warn the booking sites such as Hotwire for misleading consumers.
I was not allowed to change my stay! My parents are with heart conditions and I am considering to lose money and cancel the whole reservation, instead of placing them through four days of nightmare.
I am sorry, but I can not give more than a star for such a treatment of consumer trust.
I believe that both Extended Stay America and the advertising website such as Hotwire should work together to explain better the type of breakfast offered in the hotel.
The story does not end there ..it turns out that the hotel does not provide shuttle to and from the airport, so the customer is responsible for means of transportation. Which means that my parents who barely speak any English will have to navigate their way to the hotel.How convenient!!!:(
To win the trust of the customer is an art, which apparently is missing in both companies.
- Also Known As:
- Extended Stay Deluxe Washington Dc-Chantilly Hotel
- Extended Stay Deluxe Washington Dc-Chantilly Hotel Chantilly
- Extended Stay Chantilly
- Extended Stay America Chantilly
- Chantilly Extended Stay
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