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All 14 Chantilly hotels

Extended Stay America - Washington, D.C. - Chantilly - Airport: Traveler Reviews

2.5 of 5
4506 Brookfield Corporate Drive, Chantilly, VA 20151 (Formerly Sierra Suites Chantilly)
Hotel amenities
Extended Stay America - Washington, D.C. - Chantilly - Airport
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Ranked #4 of 14 hotels in Chantilly
Most recent review
5 of 5 stars Reviewed November 9, 2007
ChesapeakePilgrim Chesapeake
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50 reviews from our community

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    31
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Date Rating
Chesapeake
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Value: Wonderful Staff”
5 of 5 stars Reviewed November 9, 2007

I have actually stayed at this particular hotel twice. Once for about 45 days and once for about 12 days. While it is not a "fancy" hotel, I can say that it covers the basics better than any "basic" hotel I have stayed at. You can't beat the value.

I found a problem with my room and mentioned it to the staff . It was corrected immediately.

The staff at this hotel is as accomodating as you will find anywhere.

I plan to stay here any time I'm in Chantilly on business and have referred it to my business colleagues.

Stayed August 2005
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maryland
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Yuck!!!”
1 of 5 stars Reviewed April 3, 2007

So I check in and go to my room. There was a huge blood stain on the wall, a hand print. It looked like some cut their hand and grabbed the wall. I should have taken pictures. Also burn holes in the pillow and blanket. You can imagine how disguisted I was. I had night mares about that.

But wait, you would think the hotel staff would like to offer to clean the room, not! Or even move me to another room. Nope! You would think someone from management would even contact you back! Nope!! You'd think someone from the Corp office would contact you, Nope!

I'll never stay at this dump again.

  • Stayed April 2007
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
    • 1 of 5 stars Business service (e.g., internet access)
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review
April 10, 2009
Thank you for taking the time to review your recent stay at Extended Stay Deluxe Washington, D.C. - Fairfax. Given our company's commitment to superior guest satisfaction, I was disheartened to read that your stay wasn't 100% satisfactory. Please understand how truly sorry I am.

We know that you have several lodging options, which is why it is so important to us that we provide you with a clean, comfortable room at an affordable price. The description you presented of your accommodation is not representative of our quality standards. In order to meet our standards, we have strict procedures which are meant to prevent a situation like yours from occurring: in particular, we replace linens with fresh, clean bedding and inspect all rooms prior to making them available. I take your comments very seriously, so, I have met with our hotel management and staff to prevent such a situation from occurring again.

Although it is unusual for a guest to have the experience you did while staying with us, we would like to use your account to help us make our hotel even better. Again, I am deeply sorry that you did not have a completely enjoyable stay at our hotel, and I promise that we are focused on total guest satisfaction every day. Please don't hesitate to reach out to me at this hotel or to our guest relations team directly by visiting our website and clicking the Contact Us link at the bottom of the page. I do hope that you will let me demonstrate our redoubled efforts in the future here or at any of Extended Stay Hotels(sm)' other locations throughout the U.S. and in Canada.
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A TripAdvisor Member
“Amazing quality for the price”
5 of 5 stars Reviewed October 25, 2003

I've stayed here twice now (Sept. & Oct. '03) and I continue to be amazed at the quality for the price. $69 for a suite? With breakfast included? Oh, and the beds are about as comfortable as anything you'd have at home, too (even the sofa bed was more comfortable than many I've had to sleep on). Add that to a staff that practically falls over themselves to help, direct, answer questions, etc. and there just isn't a better deal out there.

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Manager20190, Hotel Manager at Extended Stay America - Washington, D.C. - Chantilly - Airport, responded to this review
April 14, 2009
It was very kind of you to for take the time to publish such a positive review of your stay at the Extended Stay Deluxe Washington, D.C. - Chantilly. It's always satisfying to read positive feedback from our valued guests, like you. Although some companies run extravagant advertising campaigns for their hotels, we believe that the best kind of marketing is the public praise we get from our millions of happy customers. That's why the biggest investment we make is in our customers. Our company motto is ""Excellence Every Day, Every Way"", and my promise to you is that we will continue to operate according to this practice; after all, that's how Extended Stay Hotels(sm) got to be the largest extended stay lodging brand in North America.

It would, of course, be our pleasure for you to repeat your experience with us in the future. Also, know that any of our nearly 700 Extended Stay Hotels(sm) locations is eager to serve you in most major metro areas in the U.S. and in Canada. Search for them at any time by going to our website. Thank you once again, and feel free to reach out to us directly if we can assist you in any of your future travels.
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Additional Information about Extended Stay America - Washington, D.C. - Chantilly - Airport

Also Known As:
Extended Stay Deluxe Washington Dc-Chantilly Hotel
Extended Stay Deluxe Washington Dc-Chantilly Hotel Chantilly
Extended Stay Chantilly
Extended Stay America Chantilly
Chantilly Extended Stay
Address: 4506 Brookfield Corporate Drive, Chantilly, VA 20151 (Formerly Sierra Suites Chantilly)
Region: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Kitchenette Pets Allowed Wheelchair access
Hotel Style:
#3 Business Hotels in Chantilly
#7 Family Hotels in Chantilly
Price Range: $
Hotel Class:2.5 star (2.5*)
Reservation Options:
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