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“WARNING!!!” 1 of 5 stars
Review of Westfields Marriott Washington Dulles

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Westfields Marriott Washington Dulles
3.5 of 5 Resort   |   14750 Conference Center Drive, Chantilly, VA 20151   |  
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Ranked #4 of 14 Hotels in Chantilly
Manama, Bahrain
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
12 helpful votes 12 helpful votes
“WARNING!!!”
1 of 5 stars Reviewed August 5, 2014

Lovely hotel yet facilities are CLOSED BY CHOICE of the Management! The pools (indoor and outdoor) are only open 5pm-10pm and are otherwise locked. While no law requires a lifeguard, this hotel has decided that they only open pools with a lifeguard and that they are "primarily a conference facility" so its not cost effective to have pools open. OUTRAGEOUS!!

Beautiful rooms, beautiful grounds, big empty facility.

Manager was "not available" to handle this. Fabulous front desk staff tried hard to fix this yet unable to reach manager, unable to fix the situation.

Stayed August 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review, August 7, 2014
Thank you for staying with us and also for taking the time to provide the hotel with feedback concerning your stay.
I understand your frustration with the hours of operation of the pool, however your are mistaken in your comment concerning the requirement of a lifeguard which I want to clarify for a guest reading this review. Our hotel operates in Fairfax County which has a code for the operation of pools residential or business. This code states at least one lifeguard must be present at all times to operate a pool. Our General Manager explained this code to the group a couple of times and also had our Front Office team call the company to request a lifeguard come in early to accommodate your group. It is disapointing to hear you were not satisfied with our managers actions, but I hope you understand that we did act upon your request.
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303 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • English first
  • German first
  • Italian first
  • Any
English first
New Haven, Connecticut
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed August 2, 2014

Parking is plentiful, with both outdoor self-park and valet parking options. The grounds are well manicured. The interior is magnificent! The room was spacious (as was the bathroom), the furniture was clean and solid, the bathroom area had two sinks (one in the bathroom and one just outside the bathroom at a vanity), and a walk-in closet had doors and a hanger rail on two sides (one by the vanity and one facing the beds). Any time I ever need a place to stay near the Dulles Airport, this will be the first place I will call!

Room Tip: Four floors with a wide footprint in a secluded wooded area. I don't expect there are any bad r...
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Green Features: Bathroom has instructions for how to let the maids know you are willing to reuse towels.
  • Stayed July 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review, August 3, 2014
Our team appreciates the wonderful review and we are delighted to hear you enjoyed the many amenities we have to offer at our hotel. We hope to see you again soon!
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NYC
1 review
4 of 5 stars Reviewed July 31, 2014

We stayed here for a family wedding weekend and were very pleased. The rooms were clean/comfortable, the food very good (although, sometimes the service was a little slow oddly when there were less people in the restaurant), and the staff was very accommodating of our requests. Thanks to Christine Shipe for her help and to the front desk staff who arranged our block of rooms to be close together. I also enjoyed using the gym.

BTW, I believe this would be a nice place to hold a business conference. It is a large space!

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review, August 1, 2014
Thank you for staying with us and providing some great feedback. I will share your notes with the appropriate Hosts at our hotel that you recognized! We hope to see you again soon.
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St. Thomas
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 31, 2014

The hotel is wonderful & very relaxing experience. It is a prefect place for a conference or a wedding. Rent a car there isn't anything within walking distance. You can take the bus(fair fax connector) which stops right outside the hotel & it will take you to the Vienna metro station. From there you can go to DC with out the traffic. But make sure you get from DC by 6 to get the last bus back to the hotel.

Room Tip: Try to get a room on the first floor it will closer to everything which would be less walking.
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  • Stayed July 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review, August 1, 2014
We appreciate the feedback and you also make some good points concerning transportation around our hotel. I am glad to hear you found both the buses and metro to be an efficient way of getting to and from the city because we know traffic can sometimes be a hinderance for guests who wish to visit Washington DC. Thank you for the great review and we hope to see you again soon!
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Washington DC, District of Columbia
2 reviews
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 29, 2014

Let me be the first to say that the staff at this hotel was among the best in the business. Rebecca Bright, the front desk clerk, made sure that anything we needed was attended to. Moreover, she and her staff made us feel welcome. Their attitudes and dispositions were nothing less than pleasant and kind every single day. We had a conference of over 300 high school age kids for three weeks and she and her coworkers made us feel at home and a part of the Marriott family. Many kudos to them for managing our expectations and going above and beyond the call of duty everyday.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review, August 1, 2014
We are glad to hear you enjoyed your conference with us and it was our pleasure to Host your group of young individuals. Thank you for recognizing Rebecca for going above and beyond for your group, she will be thrilled to hear your compliments. We look forward to your next visit and hope you have a great summer!
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Ada, Michigan
Senior Contributor
43 reviews 43 reviews
13 hotel reviews
Reviews in 25 cities Reviews in 25 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 28, 2014

So glad we stayed here. This hotel is awesome. It is beautiful, rooms are super clean and very comfortable. We had room service which was fantastic. We ate at the hotel, Wellington's, that is located in the hotel, food was excellent. Very friendly and helpful staff. Good location, really pretty wooded lot with walking trails right there. Large rooms, was very comfortable. Will stay here again. Wonderful place.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review, August 1, 2014
Thank you for the great feedback. It sounds like you not only enjoyed the scenery but also the food offereings. We just finished modifying our Room Service and Wellingtons menus so I will make sure I share your notes with the Chef and his team. Thanks for staying with us!
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Long Beach, California
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed July 27, 2014

The hotel and grounds are well maintained. The staff is excellent - courteous and professional! This hotel is obviously very well managed. The room was also very clean and neat. Everything worked well. There is a good restaurant and bar off of the lobby. The food was very good, and the service was exceptional.

  • Stayed July 2014, traveled on business
    • 4 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Taylor L, Manager at Westfields Marriott Washington Dulles, responded to this review, August 1, 2014
We truly appreciate the feedback and I could not be happier that our service stood out the most to you! Our team takes great pride in the service we deliver and each of our Hosts will be delighted to hear that we gave exemplary service to yourself. Thanks for staying with us and we hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Westfields Marriott Washington Dulles

Address: 14750 Conference Center Drive, Chantilly, VA 20151
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Chantilly
#4 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Westfields Marriott Washington Dulles 3.5*
Official Description (provided by the hotel):
The Westfields Marriott Washington Dulles combines elegant hotel accommodations with a sophisticated meeting and wedding venue in Chantilly, VA. This Virginia conference center hotel offers convenient access in a retreat like setting and is located near the Dulles Expo Center, Dulles International Airport and a short drive to downtown Washington, DC. The National Air and Space Museum, Virginia wineries and the Wolf Trap Center for Performing Arts are all within 10 miles of this premier Virginia getaway. This Chantilly, VA hotel also features access to the Signature Westfields Golf Club by Fred Couples. Enjoy a variety of hotel services and amenities, including a fitness center, indoor & outdoor pool and our onsite restaurant, Wellington's. Offering 40,000 sq ft of state-of-the-art meeting space and 31 meeting rooms, along with expert event planners, the Westfields Marriott hotel is dedicated to helping you make the most of your meeting, conference or wedding reception in Northern Virginia. ... more   less 
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Also Known As:
Westfields Marriott Washington Dulles Hotel Chantilly
Marriott Hotel Chantilly
Marriott Resort Chantilly
Marriott Chantilly
Chantilly Marriott

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