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“Nice hotel and great staff” 4 of 5 stars
Review of Courtyard by Marriott Washington Dulles Airport Chantilly

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Courtyard by Marriott Washington Dulles Airport Chantilly
3.0 of 5 Hotel   |   3935 Centerview Drive, Chantilly, VA 20151   |  
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Ranked #11 of 14 Hotels in Chantilly
GreenLeadersBronze level
Stillwater, Oklahoma
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“Nice hotel and great staff”
4 of 5 stars Reviewed September 16, 2013

Stayed here for vacation in the DC area. Only 10 min from Dulles Airport and 15-20 min to the Vienna Metro Station for sight seeing trips into DC. The staff were super friendly and helpful. The hotel is older, but well maintained and updated. Easy access location and we felt very safe in this area. If you decide to drive into DC, wait until 8:30AM when the traffic clears. The Fair Oaks Mall is close by and decent restaurants if you just look around little bit. Probably more of a business traveler hotel, but would definitely stay here again if in the area.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDullesCourt, General Manager at Courtyard by Marriott Washington Dulles Airport Chantilly, responded to this review, September 19, 2013
Chrissy P,

Thank you very much for your feedback about our hotel. I am very pleased to hear that you and your family chose us for something a special as vacation. We take great pride in being able to meet our guests expectations and it appears we were able to do that.

We do feel that we are in a great location for many different types of travelers and can meet the varying needs of even the most demanding customers.

I do hope that you will consider being our guest again if your travel plans bring you to the area.

Thank you again!
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117 reviews from our community

Traveler rating
    35
    53
    22
    5
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Japanese first
  • Portuguese first
  • Spanish first
  • Any
English first
Al Hofuf, Saudi Arabia
1 review
5 of 5 stars Reviewed August 28, 2013

The room was nice, very quiet and very clean. What really made my stay outstanding, though, is how kind, helpful, and friendly the staff are. After missing a connecting flight on an overseas trip, I arrived at Dulles Airport at 1:30 am tired, stressed from the unexpected 2-day delay getting on a replacement overseas flight to my destination, without any place to stay, and without my luggage. But things began looking up the moment I arrived at the Courtyard Marriott. The staff there were so wonderfully helpful and pleasant that I was able to make the most of my unexpected two days in DC, and ended up really enjoying my stay.

  • Stayed August 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDullesCourt, General Manager at Courtyard by Marriott Washington Dulles Airport Chantilly, responded to this review, August 29, 2013
Tora,

Thank you very much for your response regarding your stay with our hotel. It is a pleasure to hear that we were able to make your unexpected stay a very pleasant one. We work very hard to make sure that we can take care of guests like you, who are in need of a clean, friendly place to stay.

It would be our pleasure to host you should you ever find yourself in the area again.

Sincerely,
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Germany
Senior Contributor
21 reviews 21 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed August 20, 2013 via mobile

Stayed here for one night before a flight - the location or the airport is good, and there is parking etc right outside. The rooms are a little dated - they've been decorated but with a lot of the original "look" and fittings left in place. We wanted to have breakfast but they do not cater for children, and do not have high chairs or booster seats. We had to walk out to find a local breakfast option which catered for families.

Overall an average Courtyard - but not having things like high chairs is unacceptable.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDullesCourt, General Manager at Courtyard by Marriott Washington Dulles Airport Chantilly, responded to this review, August 23, 2013
Hi Andrew,

Thank you very much for your feedback regarding your stay with us. I do sincerely apologize for not being able to accommodate your family during your brief visit with us. While it is of no help to you at this point, we have purchased a high chair for families with small children to be able to use. It was an unacceptbale oversight and again, I apologize.

I do hope that you will choose us again if you are in the area.

Sincerely,
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Colonie, New York
Top Contributor
56 reviews 56 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed August 4, 2013

I'll start out by saying that we booked this hotel due to its proximity to an attraction we planned on seeing and that we didn't expect too much from the hotel due to its $95 per night cost. We initially placed a reservation for another Marriott franchise, but decided to give this one a shot.

I cannot believe how nice this hotel is. We checked in and looked around upon arriving and couldn't believe our eyes. There's a bar, a restaurant, a nice sitting area, and a beautiful backyard-style firepit area. The rooms were very nice as well. (We could have used a bigger refrigerator than the small one in there, but that's a small issue.) The pool is on the small side, but it's enough to cool off and relax after a long day.

Saddique, the young gentleman at the front desk, was very helpful in each of the few dealings I had with him during our stay. He certainly went out of his way to be sure we had everything we needed during our stay, and we sincerely appreciate it.

We travel to this area quite frequently and will certainly stay here again. Thank you.

Room Tip: I always go for the highest floor. We stayed on the 4th floor and it was quiet and very nice.
See more room tips
  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDullesCourt, General Manager at Courtyard by Marriott Washington Dulles Airport Chantilly, responded to this review, August 6, 2013
Bill,

Thank you very much for your response regarding your stay with us. I am very happy to hear that we exceeded your expectations based on the price you paid!

We take great pride in our courtyard and are glad that you were able to take advantage and unwind. Our pool area is also a great feature and while it is not as large as some it does provide a enough room to get in a few short laps and splash around a bit.

Our rooms are all equipped with refrigerators that are a plus for guests such as you who would like to make use and keep personal items cold and or frozen.

I'm happy to hear that you come to our area often as we will be here for you and your family and will make sure we provide you with the same or even better service that you received this time around. I will hopefully get a chance to meet you on one of your return trips! Just ask for David.

Thank you
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Endicott, New York
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed July 22, 2013

My flight got cancelled and the airline booked me in this hotel for a very reasonable rate. Free shuttle back and forth from the airport. Very large room, free wifi, coffee maker, iron and ironing board, refrigerator, hair dryer....this hotel is loaded with amenities. Lovely little store and café. Very friendly staff. Would definitely go again.

  • Stayed July 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDullesCourt, General Manager at Courtyard by Marriott Washington Dulles Airport Chantilly, responded to this review, July 23, 2013
Miwillia71,

Thank you very much for your feeback regarding your brief stay with us. We make every attempt to provide a little bit of whatever you may need when travelling. Judging by your response we were able to provide with what you needed to enjoy your stay. We have been working very hard to improve upon our delivery of friendly, efficient service andit appears that we met your expectation while you were here.

While you did not intend to stay with us, we would love to host you again if your travels bring you back to the area.

Thank you very much for staying!
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San Francisco, California
Senior Contributor
36 reviews 36 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed July 16, 2013

The room was so spacious it was shocking coming from Europe. It is clean, quiet, modern, everything you want in a hotel.
The service is great, they have a airport shuttle coming regularly and it is complementary.
They have a little store where to buy sandwiches, a beer and any snack you might be craving after hours.
You can print your boarding pass in the lobby which is very convenient.
Too bad the swimming pool is covered otherwise that would have been perfect.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDullesCourt, General Manager at Courtyard by Marriott Washington Dulles Airport Chantilly, responded to this review, July 18, 2013
Nadegesl,

Thank you very much for your favorable response regarding your stay at our hotel recently. It seems we met each one of your needs during your stay with us. It's a great feeling to be thought of as "everything you want in a hotel." Courtyard hotels have been designed with guests like you in mind which is why we have the amenities that a variety of travelers like you need. We've also been working very hard to improve in as many areas as possible over the past few months and your comments are a sign that we are making steady progress.

I'm not sure how often you travel to the area but if you do come back we would love to have you stay with us again. Our goal is to make your next stay even better!

Thank you again.
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Houston, Texas
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed July 15, 2013

Flight crew based in Dulles but my home is in another state. When I have just one or two days off and cannot commute home, I generally stay here. I like the fact thre is balconies in the rooms so I can go sit outside to read, smoke, or just to get fresh air. I also tend to sleep with the sliding door open and can hear night sounds, crickets, and be awoke by birds chirping, plus the fact I like to open windows anyway as I cannot sleep in a greenhouse and many other hotels you cannot open windows. The hotel is within walking distance of many stores and restaurants, including Taco Bell, IHOP, Kmart, CVS, a great Thai restaurant in a shopping center nearby.
I never buy food in the bistro. Fridges in rooms but no microwaves in rooms, and micro in lobby is very difficult to use. I have no problem with wifi in hotel, however, the computers in lobby with printers are equipped with a very strong Net Nanny which even blocks AIRLINE SCHEDULES on airline employee websites INCLUDING SABRE (really?!?), so not sure what your print needs will be but print anything you need before you get here.
Otherwise I stay here most of the time when needed, as they have reliable shuttle service to and from aiport

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMDullesCourt, General Manager at Courtyard by Marriott Washington Dulles Airport Chantilly, responded to this review, July 16, 2013
Tashalynn29,

Thank you very much for your review of our hotel! It's a great feeling to know that someone like you who travels as often as you do has found our hotel to be a peaceful stop. I also think our courtyard provides a bit of serenity to anyone who has the time to sit and enjoy it.

I'm sorry you've not found our printing solutions to be as user friendly as you would like. We are always willing to help and provide you with additional print options if you should ever need further assistance.

Thank you again for staying with us and choosing our hotel for your travel needs. Perhaps you could stop by to say hi on one of your return trips.
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Additional Information about Courtyard by Marriott Washington Dulles Airport Chantilly

Address: 3935 Centerview Drive, Chantilly, VA 20151
Location: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Chantilly
#10 Business Hotel in Chantilly
Price Range (Based on Average Rates): $
Hotel Class:3 star — Courtyard by Marriott Washington Dulles Airport Chantilly 3*
Number of rooms: 149
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Also Known As:
Courtyard By Marriott Washington Dulles Airport Chantilly Hotel Chantilly
Courtyard Chantilly
Chantilly Courtyard
Chantilly Marriott

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