I initially booked a double room with a roll-away bed for a party of three, only to be told upon arrival that it would be impossible to add a roll-away to the room and we should never have been given that reservation. Fortunately, front desk was extremely accommodating and managed to get us a good rate on two lovely adjoining rooms. The rooms were quite nice and we were very pleased....until we were awakened at 2 AM by a staff person who UNLOCKED AND OPENED one of the room doors when they dropped off the bill and (as we discovered the next morning) then re-keyed the room! Why this was done at 2 AM is inexplicable. Thankfully, we had the extra lock up on the door so it couldn't open completely but even so, this was a very disturbing experience. We of course reported this to management the next morning and received profuse apologies, promises that the situation would be looked into, and assurances that we'd receive complimentary points added to our Marriott points accounts for our trouble. Except here we are a month later, and we've gotten no extra points and no follow up explanation about the incident.
I'd not avoid this hotel because it is very convenient and well-maintained and the front desk clerks were extremely nice and accommodating. Still, it seems communication is lacking and based on our experience, I'd be very wary of security if I was a woman staying here alone.
- Also Known As:
- Courtyard By Marriott Washington Dulles Airport Chantilly Hotel
- Courtyard By Marriott Washington Dulles Airport Chantilly Hotel Chantilly
- Courtyard Chantilly
- Chantilly Marriott
- Chantilly Courtyard
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