I booked this hotel on the morning of 15th August preparation to my flight to Africa enroute Washington Dulles, due to the distance of the airport to my residence, I decided to do an overnight since the hotel offered airport shuttle. Total bill for one night being 15th -16th inclusive of charges and taxes was offered at $75:00 if I prepay in full. Of course I took the full prepayment option via credit card. I arrived at hotel on the night of 15th August at about 11pm and took my luggage weighing a total of 136 pounds in three carrier bags. I was grossly tired. Check in was handled by a certain lady who immediately informed me that the confirmation on the system for my stay was for 29-30th of August 2013, I was shocked of course and insisted that I made a booking for the 15th August. Anyway, she went further to inform me that if I planned to lodge in the hotel that night I would have to make payment in full for a total sum of $155 for the night , over 100% of the earlier charge on the Internet which I paid for and she confirmed was non refundable as the advance payment team are separate from their hotel group. I complained but had no choice than to check in for the night with the intention to call Hilton Honors and my bank in the morning. I paid and was handed a key, NO BELLHOP, the Trolleys were bad, I almost had an accident with the trolleys, returned them back and pushed my luggage s up, thank God for wheels. Upon arriving indoors, I decided to investigate my booking track and also checked my Hhonors account only to discover than the system generated a single confirmation for two dates, the first was 15th August while the second was 29th, how that could have happened is mystery to me, I therefore headed back downstairs and shown the Hhonors confirmation to the front desk reps, who stood their ground and insisted they had done the right thing. I was handed a card supposedly that of the Hotel Manager who was currently indisposed and would arrive at 9am the following morning and should be able to advise me on a best line of action. I returned to the room having registered my utmost dissatisfaction withering services. I had to put a call to Hilton Honors Guest Assistance and spoke with a Dorothy Lister who immediately put a cancellation call through to the Advance Payment people, but advised that my refunds may take about 4 weeks to return to my Credit Card. I honored my obligations at this hotel with a determination never to stray into any Hampton Inn ever again in my life on planet earth. I felt like I was being defrauded and they had no remedy whatsoever for their poor service. This hotel had tired carpets and in dire need of attention, a great drawback for the Hilton name. This is a definite NO GO hotel for me again, a motel would have been better. You cant win it all can you?