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Hampton Inn Washington-Dulles Int'l Airport South: Traveler Reviews

2.5 of 5
4050 Westfax Drive, Chantilly, VA 20151
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Hampton Inn Washington-Dulles Int'l Airport South
Ranked #6 of 14 hotels in Chantilly
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122 reviews from our community

    Trip type
Traveler rating
    69
    32
    9
    8
    4
Date Rating
Carnesville, Georgia
1 review
“Poor service”
1 of 5 stars Reviewed November 7, 2012

This was the worst experience with a motel i've had in 55 years of travel. Staff doesn't have a clue what they were doing at check out. Paid for room with cash after reserving room with card. The card was charged for the amount of stay as well as the cash payment. When it was brought to their attention the next day the were suppose to remove the charge from the card instead they charged it again. I has been 4 days now and still the charges to the card hasn't been corrected. Looks like we may have to complain to corperate headquarters.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask stephanie r about Hampton Inn Washington-Dulles Int'l Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesSouth, Assistant General Manager at Hampton Inn Washington-Dulles Int'l Airport South, responded to this review
November 8, 2012
Hello stephanie r,

Thank you for choosing the Hampton Inn Dulles South for your stay and for providing us feedback! We appreciate every feedback given as we are constantly striving to improve the level of service offered by the hotel and its team members.

I am sorry we failed to meet your expectations with regards to the belling issue you experienced. I can imagine how unpleasant it must have been. I have spoken to you this morning and rectified the billing issue. You can rest assured that the situation you have described is not indicative of the Hotel’s standards and we consider this situation to be acceptable. We will be re-training our Guest Services Personnel in order to increase our billing accuracy and guests’ experience with us.

We have enjoyed having you as our Guest and we hope that you come back to see us again so that we can show your our true hospitality!

Regards,
Rodrigo Ribeiro Assistant General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dayton, Ohio
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Close to Dulles, Convenient to Fairfax”
4 of 5 stars Reviewed October 13, 2012

I've stayed at this Hampton Inn multiple times over the last 4 years, and it just keeps improving! My first stay had me wondering if I had made a bad location choice, as it's smack in the middle of a very industrial area. Additionally, flights arriving at/departing from Dulles can up the background noise. Significantly. But the hotel is clean, comfortable, and conveniently located to Dulles, Fairfax/Chantilly, and the several contractor/government facilities in the area around it. I've stayed in both double and king rooms, and recommend either, as long as the room is on the east side of the hotel -- the west side rooms (facing the Pepsi plant) get the most aircraft noise. Very friendly staff -- they make you welcome, are always smiling, and are willing to accommodate your requests. Yes, it's an older Hampton, but the furnishings look renovated -- the bathroom was clean, the hot water plentiful, the flat screen TV crisp and clear on most channels, and the WiFi service was easy and quick to use. The rates were surprisingly low given the location (maybe I shouldn't have said that?). I heartily recommend this Hampton Inn for business travelers looking for something close to Dulles and the contractor/federal corridor out by Fairfax! There are some good food options in the local area as well, including ethic Indian, Thai and Hispanic just half a block away. Breakfast at the hotel is traditional Hampton Inn -- good, but not premium. If you don't like anything they offer, perhaps you're looking for a Hilton or Embassy Suites...

Room Tip: West side gets aircraft noise, so ask for a room on the east side.
See more room tips
  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
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Ask z z about Hampton Inn Washington-Dulles Int'l Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Top Contributor
92 reviews 92 reviews
42 hotel reviews
Reviews in 47 cities Reviews in 47 cities
82 helpful votes 82 helpful votes
“Great friendly staff but dogs permitted & older property”
4 of 5 stars Reviewed August 17, 2012

We are Hampton regulars and stayed 2 nights at this property with 2 rooms. The good news for this property :
1) The Staff are amazing and VERY VERY friendly front desk service.
2) The Shuttle to the museum and other close locations is GREAT !
3) The rooms are clean
4) Nice & large breakfast spot with fresh cut fruit offered at the tables.
5) Comfy beds and & pillows.

Some weak spots :
1) Property accepts dogs so be prepared for barking and some smells and noises.
2) Rooms are somewhat dated with sinks outside the room which some people may not like.
3) Older looking rooms

Overall, happy with our stay

  • Stayed August 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Langroch about Hampton Inn Washington-Dulles Int'l Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlottesville, Virginia
Top Contributor
116 reviews 116 reviews
40 hotel reviews
Reviews in 46 cities Reviews in 46 cities
314 helpful votes 314 helpful votes
“Decent hotel with pleasant staff near Dulles”
4 of 5 stars Reviewed August 11, 2012

Had a pleasant stay here while in the area for two days of business. Well trained staff was easy to work with, room was clean, bed was comfortable, internet worked well and breakfast was typical Hampton breakfast - better than a cold breakfast with several hot items, but not as good as a made to order hot breakfast. Recommended.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
Ask alashas about Hampton Inn Washington-Dulles Int'l Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Top Contributor
73 reviews 73 reviews
17 hotel reviews
Reviews in 31 cities Reviews in 31 cities
22 helpful votes 22 helpful votes
“The accommodations were fine, it was the guests.”
3 of 5 stars Reviewed August 9, 2012

The accommodations were good and clean, and the staff was very friendly. They have a nice shuttle service that will take you to some local restaurants and then come and pick you up. The breakfast was just "ok", but I wasn't there for the food anyway.

However, my MAJOR complaint was the huge wedding party that was staying at the hotel, and was so out of control that the staff couldn't even handle them. I called the front desk multiple times between 12:30am and 2:30am with no answer. I even went down to the front desk at 2:30am before confronting the party but there was no one to be found. Because the hallway partying was still going at 2:30am with no end in sight I had to confront the fifteen or so, drunk, 20-somethings that were in the hallway myself - and as you can imagine that only made them louder.

You can walk along the 3 lane highway to get to a few plazas but not with children in tow.

  • Stayed June 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask khoward67 about Hampton Inn Washington-Dulles Int'l Airport South
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HamptonDullesSouth, Assistant General Manager at Hampton Inn Washington-Dulles Int'l Airport South, responded to this review
September 3, 2012
Good Morning Kwoward67!

Thank you for choosing the Hampton Inn Dulles South for your stay and for providing us feedback! We appreciate every feedback given as we are constantly striving to improve the level of service offered by the hotel and its team members. I am sorry we failed to meet your expectations with regards to the noise you experienced during your stay! I can imagine how unpleasant it was to be awaken at 2 in the morning with drunk guests! You can be assured that the situation you described is not indicative of the Hotel’s standards nor we consider this situation to be acceptable. We will be re-training our Guest Services Personnel in order to increase hotel security to avoid noise issues. We have enjoyed having you as out guest as we hope that you come back to see us again so that we can show you our true hospitality!

Regards,
Rodrigo Ribeiro
Assistant General Manager Hampton Inn Dulles South
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
 
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Additional Information about Hampton Inn Washington-Dulles Int'l Airport South

Also Known As:
Hampton Inn Washington-Dulles Int`l Airport South Hotel
Hampton Inn Washington-Dulles Int`l Airport South Hotel Chantilly
Hampton Inn Chantilly
Hampton Inn Washington
Chantilly Hampton Inn
Address: 4050 Westfax Drive, Chantilly, VA 20151
Phone Number:
Region: United States > Virginia > Fairfax County > Chantilly
Amenities:
Business Center Fitness Center Free Breakfast Free High-Speed Internet Free Parking Pets Allowed Swimming Pool
Hotel Style:
#1 Onsen Hotels in Chantilly
#2 Business Hotels in Chantilly
#2 Family Hotels in Chantilly
Price Range: $
Hotel Class:2.5 star (2.5*)
Official Description (provided by the hotel):
The Hampton Inn Washington Dulles Airport South Hotel is located just 12 minutes from Washington Dulles Airport. This Hampton Inn Dulles Airport hotel is situated in the heart of Chantilly in Fairfax County, near the Herndon Reston community. ... more   less 
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