The front desk staff were not very knowledgeable and did not communicate with each other. We were to get a late check out as our Veterans card provides. The clerk spoken to on the phone prior to going stated that it was put in the computer. Upon arrival, another clerk, with whom there was a communications barrier, had to be reminded and gave us a 2pm check out instead of the 1pm that we were due. Upon check out, we asked again, to verify, and found that the 2pm time was never documented. The clerk acted as though she didn't want to be bothered. She found our check out time on written on a paper on the desk. she was not very friendly at all. Also, we were told that we were not eligible for our Hyatt rewards because the stay was booked through Expedia. Im pretty sure that we are not the only ones that have ever booked online. I will be contacting the corporate office to get my points.
the room was spacious, comfortable and more than I expected. Slept like a baby!
I will stay again because it was so close to my familys home. However, I will keep detailed notes, names and times prior to booking and during my stay!
- Official Description (provided by the hotel):
- Visit SpringHill Suites Centreville Chantilly located near Dulles Expo Center, Washington Dulles International Airport and several shopping centers offering dining and shopping options. Enjoy new healthy and hot breakfast options, complimentary high-speed Internet access, affordable day passes to an adjacent 24 hour fitness center. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Travelocity, Marriott, Expedia, Priceline, Orbitz, Hotels.com, Booking.com, Despegar.com, Odigeo and Tingo so you can book your SpringHill Suites Centreville Chantilly reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Centreville Manassas Hotel Centreville
- Centreville Springhill Suites