I am a travel agent, and I checked ahead to see which hotels in the area offered an industry rate and based my choice of the Springhill Suites on that. I was calling from the road, so didn't make a reservation on the phone, figuring I'd do it at the door. When I arrived at 10:00 PM, the very rude man at the front desk was currently ending an argument with some other would-be travelers. They walked out with no intention of coming back. I'm not sure what the argument was about. When I asked him for a room at the industry rate I'd been quoted by central reservations at the phone, he said there was no such rate. He would not give me the phone number for central reservations. I had to look it up on my phone, call Marriott, book the room on the phone right there at the front desk with him watching, and only then would he accept the reservation. It was a waste of 15 minutes of both our time for a room that would just be empty if I walked away. 10:00 PM on the night of your stay is not a time for a front desk to haggle over prices. They can sell the room or it can be empty. Foolishness.
That said, the room itself was lovely and spacious, the mattress incredibly comfortable, and the kitchenette and bathroom clean and well appointed. The front desk staff in the morning were very helpful and kind and apologized for my experience the night before.
For anyone staying in the area, check out Spa World and Tous les Jours on Braddock Rd. Amazing spa and bakery.
- Official Description (provided by the hotel):
- Visit SpringHill Suites Centreville Chantilly located near Dulles Expo Center, Washington Dulles International Airport and several shopping centers offering dining and shopping options. Enjoy new healthy and hot breakfast options, complimentary high-speed Internet access, affordable day passes to an adjacent 24 hour fitness center. ... more less
- Reservation Options:
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- Also Known As:
- Springhill Suites Centreville Manassas Hotel Centreville
- Centreville Springhill Suites