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“Clean, Comfortable, Affordable - a bit loud” 4 of 5 stars
Review of SpringHill Suites Centreville Chantilly

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SpringHill Suites Centreville Chantilly
3.0 of 5 Hotel   |   5920 Trinity Parkway, Centreville, VA 20120   |  
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Ranked #2 of 2 Hotels in Centreville
Alexandria VA
Senior Contributor
37 reviews 37 reviews
37 hotel reviews
Reviews in 15 cities Reviews in 15 cities
44 helpful votes 44 helpful votes
“Clean, Comfortable, Affordable - a bit loud”
4 of 5 stars Reviewed 3 weeks ago

Great location if you're visiting or have business in the Centreville-Chantilly-Manassas-Dulles-Fairfax area. Easy on and off from I-66 and plenty of dining options to choose from within a very short drive. The staff is super friendly, the rooms are spacious and clean. The morning breakfast (free - my favorite price) is more than adequate with a mix of eggs, cereal, pastries/bagels, juices, and coffee. There have been some reviews saying the internet was dodgy, which I am pleased to say I certainly did not experience. The internet was extremely fast for the duration of my stay. Now, the bad. This is obviously a cost-conscious brand for Marriott. Consequently, the construction is not as forgiving as far as keeping your neighbors conversations in your neighbors' room, to say nothing of their blaring TV. I thought at times my upstairs neighbors were going to come crashing through the ceiling at times last night. And the housekeeping staff has no qualms about slamming doors and banging around as they go about their duties. Because I'm a bit of a quiet freak, this is probably not a place I'll come back to in future visits to the area. I will say it did quiet down after about 11pm, although the air conditioning compressor in the room (212) made it sound like someone was idling a Harley just outside my bedroom window at times. All in all, a nice, affordable hotel with a very friendly staff and high-quality freebies (breakfast/internet). And if you're into the indoor pool and whirlpool (which I'm not), it's nice that it's available for those who do enjoy those things. You can easily do worse than this hotel, so I would recommend it if you're not bothered by the sound of your neighbors getting on with their lives.

Room Tip: My east-facing room did get a bit toasty in the morning, although the other sides might get as toast...
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  • Stayed November 2014, traveled solo
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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127 reviews from our community

Traveler rating
    40
    47
    29
    9
    2
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (17)
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English first
Plymouth, Massachusetts
Senior Contributor
47 reviews 47 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here several years and just stayed again. This is a classic Springhill Suites (ceiling fan, mirrored wall panel in sitting area). Marriott has been remodeling SHS locations and needs to add this one to the list as it is getting worn.

The place was clean and comfortable but lacking in the details:

- Lampshades all off kilter
- TV signal digital for just a few channels and even still was choppy
- table lamp base falling apart
- toilet needed handle "jiggled"
- elevator very dark
- closet missing door

Overall, decent rate just getting worn down and needs a refresh.

Stayed November 2014, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chip W, General Manager at SpringHill Suites Centreville Chantilly, responded to this review, 3 weeks ago
Thank you very much for taking the time to review my hotel. We take these issues very seriously and I assure you it will be addressed. Thank you for your business.
Take Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed 4 weeks ago

The family room is spacious, breakfasts was good, wifi worked well. The indoor pool is a big advantage after a busy day. The location is good for travelling to Washington DC and Shenandoah. Front desk stuff is helpful.

  • Stayed October 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Roanoke, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 19, 2014

This was a last minute hotel booking for me after arriving into DCA traveling over 18 hours that day. I arrived after midnight and the front desk clerk was very helpful and nice. The drive from DCA was simple. The room was clean and everything you would need for a night or two. The shower head in the room had good pressure and there were plenty of towels. I did not make it down for breakfast but the free WiFi was great to check emails after traveling. Overall a good place to stay and a good value for your money. I would stay again without question.

  • Stayed October 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Chip W, General Manager at SpringHill Suites Centreville Chantilly, responded to this review, October 22, 2014
Thank you very much for your kind word about our hotel. Thank you for your business.
Sincerely, Chip W.
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Winston Salem, North Carolina
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 8 cities Reviews in 8 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed October 14, 2014

This hotel was great for our one-night stay in the D.C. area. Easy to find and close to shopping if you need it. Fairly easy commute into D.C.

The room was accomodating. We were in a suite with two double beds and there was a sofa bed in a separate sitting area. The sitting area had a fridge, microwave and dish sink, and there was also a private desk area. The water pressure in the shower was a-m-a-z-i-n-g. Had I the time, I would have stayed in that shower for a long, long time. The room was clean and the hotel itself seemed fresh. Staff was friendly enough. This was a nice hotel; on par for the price we paid ($88.48 booked online through AAA).

  • Stayed September 2014, traveled with family
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Chip W, General Manager at SpringHill Suites Centreville Chantilly, responded to this review, October 22, 2014
Thank you very much for you business and taking the time to review my hotel. Hopefully you can stay with us again in the future. Take Care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 21 cities Reviews in 21 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed October 8, 2014

I have stayed in this hotel several times over the last several years.....the staff is very friendly and accommodating but the facility needs a facelift....the room was not as clean as usual...a disappointment....I would hope the management takes this into consideration. ..it is in a great location

Stayed October 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chip W, General Manager at SpringHill Suites Centreville Chantilly, responded to this review, October 10, 2014
Thank you for taking the time to review the Centreville Springhill Suites. We very much appreciate your business. The cleanliness issues will be addressed immediately with my management team. Take care.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 30, 2014

Location was great, but the service and staff needs improvement. I would go a few extra miles--Fair Oaks Location and stay. Fair Oaks needs to train Centreville Chantilly customer service. This was our first time staying at this location and thought that the sevice would be the same as the Fair Oaks location( which my family has stayed several times).

We had requested cottom pillows during our check in and was told they would bring them up to the room. After 30 minutes, the gentlemen confirmed with my husband that they were cotton. But as I inspected the pillows, they were all feathers. We had specifically discussed with the front desk that we needed cotton pillows because the children were allergic to feathers. So my husband had to go downstair and show the pillow tags that the description stated feathers.
We have stayed at other Marriot Hotels, and rooms alread had at least 2 cotton pillows provided in the rooms.

Apparently, this location does not provide the same service and amenities; eventhough, it is stated on their website. No coffee in the lobby, only during breakfast. Staff was not friendly as you leave or enter. Greeting the staff with a hello or a smile, you would think, they would acknowledge the same gesture.

  • Stayed September 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Chip W, General Manager at SpringHill Suites Centreville Chantilly, responded to this review, October 2, 2014
Thank you very much for taking the time to review the Centreville Springhill Suites. I was was very distressed to learn about your experience at my hotel. I assure you we take these comments very seriously and they will be addressed with my staff. Thank you very much for your loyalty to Marriott.
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Additional Information about SpringHill Suites Centreville Chantilly

Address: 5920 Trinity Parkway, Centreville, VA 20120
Location: United States > Virginia > Fairfax County > Centreville
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Swimming Pool Wheelchair access
Hotel Style:
Ranked #2 of 2 Hotels in Centreville
Price Range (Based on Average Rates): $
Hotel Class:3 star — SpringHill Suites Centreville Chantilly 3*
Number of rooms: 136
Official Description (provided by the hotel):
Visit SpringHill Suites Centreville Chantilly located near Dulles Expo Center, Washington Dulles International Airport and several shopping centers offering dining and shopping options. Enjoy new healthy and hot breakfast options, complimentary high-speed Internet access, affordable day passes to an adjacent 24 hour fitness center. ... more   less 
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Also Known As:
Springhill Suites Centreville Manassas Hotel Centreville
Centreville Springhill Suites

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