As I write this I am still iffy on the day. I went for the first time because I had purchased a group on that included a 30 minute massage. I had called several days earlier to schedule the massage. The phone call conversation was odd, and I was transferred to four people before I was able to actually make the appointment. As a result of this, I had an inkling of how the day was going to be. I arrived at 8, and was greeted by a very nice man. He asked for my groupon and wanted to schedule my massage. I explained that I had called ahead. However, when he looked it up, it was not listed but I was not terribly shocked at this. He said that he was not able to give me the 10 time that I had called for, but they could do 10:30. That was fine and I went on my way.
I scheduled a scrub treatment and then disrobed. I have been to many five star spas before, so I was not impressed with the facilities. However, I knew that going in so it was not unexpected. I tried all of the pools and rooms that they had to offer. I have had many scrubs before, and this one was well worth the money. This was the highlight of the day. If you are going to Spaworld you have to do this. My skin feels super super soft. I can not get over it. After a bit I went to the massage area for my appt. I was told that I had not shown up for my massage at 10. I explained that originally I had called for 10, but there had been no record so I had been rescheduled for 10:30. The two women very rudely said, "Go downstairs". I was unsure if they were telling me to just get lost, or to go back to the front desk. I chose the later. I had a different man help me at the counter, and he called the women on the phone. From what I gathered the first man who had helped me, had not called the massage area to tell them that I had been scheduled. I was then rescheduled for an hour later.
This was the beginning of the end for my trip. I went back to the pool area, with my book to wait it out. In the short amount of time that I had been gone the amount of people had tripled. It was packed. After reading a chapter, I was told by a woman that I was not allowed to read rudely. I asked her why, but she did not answer. I put it down, but the bad taste had been placed in my mouth. Perhaps, it was because of this but I began to see a lot of negative things. I noticed a lot of unhygienic things. For instance, I saw a woman cough several times, and then spit into one of the pool areas. That was it for me, and I left this area. I finally made my way back up to the massage area, and I waited. When it was time for me to have my massage, they still did not have my appointment down. Somehow they were able to fix it. As I was being taken to the back, I heard another woman being told that they had no record of her appt either. The massage was good, it was for thirty minutes. The woman did a very good job. Overall the treatments that I had were good. The scrub was amazing. However, the service, facilities, and the overall experience left a lot for me. I am glad that I went, but I do not think it is worth a second visit for me.,
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