This guys are becomming cheapos.
I have been using this spa for over 6 years, and the admission fee has been always for 24 hours.
However during our last visit, when we were leaving I was advised that the policy has changed and the admission covers only 12 hours.
Since we have staid more than 12 hours I had to pay extra $40.00.
No one has informed me about the policy change at the moment of entry, and I was not informed that I only purchased a 12 hour pass. My expectations were that I have paid fully upon the entrance.
Their website still advertises “one day pass”. There is no mentioning of policy change.
Me and several other customers were trying to reconcile this issue with the assistant manager on duty, but she refused to credit us the additional charge.
Her attitude was like : "you have to pay and that's the end of discussion"
Furthermore, SpaWorld is locking your shoes at the entrance, so basically we were told that we have to pay or we will not get our shoes back.
At the end I had to pay and sign the receipt, since I couldn’t walk out without my shoes.
Used to love this place but the last visit raised few questions about their pricing and customer service
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