First of all, I am not a person that easily complains and goes back to management and asks for my money back. But after my stay at this hotel recently, I need to tell you what happened. Our shower cold faucet did not work - was a loose faucet; so we couldn't take a shower. My husband went to find the management later that evening - they were gone so he followed the instructions to call someone - which got him to no one. In the morning when checking out we asked to be compensated for part of our cost - the gentleman at the desk said he was not authorized to make those decisions. Nor would he give me the phone number of the person that was authorized. They were not apologetic or willing to compensate me $20. That is no way to take care of your customers. Not only that, he moved us to a different room after checking us in (the other room was not clean) and we noticed that the one other couple that came also went back to the office and moved rooms. Drive to another town - find a hotel there before staying at the Buena Vista.
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- Also Known As:
- Buena Vista Hotel Buena Vista
- Buena Vista Motel Virginia