The inn, the rooms, the ambience, and the food were all outstanding as we expected from the great reviews we read here and elsewhere. This place looked like the perfect getaway for a very special anniversary that we were celebrating.
Unfortunately, there were a few things that let us down. The first one, mentioned by other reviewers, was the proximity to the road with the heavy truck traffic. You don't hear the noise when you are inside but we did spend a good amount of time outside and the noise was constant. Not much you can do about that issue.
The other issue started off sort of subtly. It was more about the tone set by some of the staff. Upon arrival, we didn't really receive a warm welcome (it was matter of fact, let me show you to your room). The staff were courteous, at least for most of our 2-night stay, but we thought that someone would at least acknowledge our 10-year anniversary at some point. When you make the reservation, you are asked to tell them if it is for a special occasion. We did make note of that in our reservation and thought they probably would leave a little note or chocolates or some sort of token, as we have experienced in hotels and B&B's wherever we have gone in the past -- just a small gesture. However, there was nothing to acknowledge our anniversary.
Upon checking out a breakfast on the last day, I mentioned this to the waitress. I simply asked if they typically do a little something special for people there for anniversary celebrations or other unique occasions. She said, we leave a "Happy Anniversary" note on the top of the menu from dinner ...."didn't you receive that?" No, we did not receive that. "Well, I can go get you one of those now if you would like," she said rather patronizingly. No thanks, I mentioned, it just would have been nice to have someone acknowledge our anniversary at some point. I wasn't using a confrontational tone at all, but our waitress clearly was a bit displeased that we would even raise the issue. So, she said with a not-so-genuine smile, "well, I will acknowledge your anniversary"....."Happy Anniversary to you" she said patting my back and walking off. My wife and I were a bit in shock. We just finished paying the bill for just under $1,100 for 2 nights and 2 dinners, and this is how we are treated? We were puzzled.
Anyway, we tried not to let it get to us, but as we left the restaurant, the waitress watched us walk off and didn't even say a word to me as I walked by her. She did say goodbye to my wife when she passed by. That was it. This left a sour tone with us the whole rest of the day. We will not be back to visit and we certainly will not recommend to others. We felt like we were treated quite poorly on our last day there. What a shame. We felt down-right insulted.
It really would not have taken much effort on their behalf to avoid this scenario, but no effort was made.
- Official Description (provided by the hotel):
- Discover a romantic Shenandoah bed and breakfast in beautiful White Post, VA. Our bed & breakfast, a Select Registry Property, in Virginia features luxurious rooms and suite with comfy beds, fluffy robes, flat screens and fireplaces. Don't miss out on a once in a lifetime dining experience at one of the best French restaurants in America. Executive Chef Joseph Watters at our Northern Virginia B&B creates culinary works of art utilizing the freshest local ingredients for an unforgettable romantic Virginia getaway. Enjoy too our Second Tier Wine Spectator awarded wine cellar with over 1,000 selections. Utilize our concierge service to tour the local vineyards, arboretums, art galleries and civil war museums in the area. ... more less
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- Also Known As:
- l`Auberge Provencale Hotel Boyce
- l`Auberge Provencale b&b