Waited over an hour for a burger, salad, and chicken sandwich! My salad was great (added goat cheese to the chicken & baby spinach salad), but so NOT worth the hour wait. What was supposed to be a grilled chicken sandwich came out as a (fried) Chicken Parmesan sub, which was still good, but not what we ordered. We told our server about the mix up and he offered to bring out the correct sandwich but we were so hungry there was no point to wait even longer! The restaurant was NOT busy and the server never apologized for our wait or attempted to explain what was taking so long.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
We arent open on Mondays ( 9-24 was a Monday ) . No other date or time of visit is given.
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I checked back through our tickets back to Thursday9-20-12. No ticket found even close to these items . I asked our male servers if any remembered this incident, No one remembered this ( as an aside, our servers are authorized to offer a remake or discount to customers ). we did just come off a home football weekend, and it was VERY busy , but there is not a ticket matching this order all weekend.
So, I have no idea when this happened, or if it happened. I can't find an order matching this description, none of our servers or managers remember anything. If i take this person at their word, they waited an hour in an empty restaurant , then their food came out wrong, but no one asked for a manager or a discount ?
Without any more information I am left wondering what happened and when and if it happened .
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.