My husband and I are pretty new to the area, but we've already tried Backstreet's three times. The first two times were for take out pizza. Delicious pizza!
The third try was today for a late lunch. We ordered beers, an appetizer, and two entrees. The beer was good, and the mozzarella sticks were great! Unfortunately, my husband's entree arrived before mine. No big deal, except that our waiter never came back with my meal! After his meal got cold and our waiter still hadn't returned, we flagged down a different server and asked her to send our server. A few minutes later, he finally showed up, told us he'd be right back, and disappeared again. Eventually we were told that the cooks got confused and overlooked my order. Again, this wasn't an unforgivable mistake, except that after canceling my order, the server disappeared again. It took a ridiculous amount of time to get the check and a to go box. Again, we had to flag down a different server for our check.
Sorry for the long, detailed saga. I will definitely order Backstreet's pizza again, but although the dine-in menu sounded delicious (I would have loved to try what I ordered!), I probably won't go back to eat at the restaurant. The experience left me frustrated and hungry.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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I am very sorry you had a bad experience with our service on Sunday . i believe your order was for a 12" merger, crawfish ravioli? I have looked into your order and found that this was a mistake by the server, not the kitchen. This is the first time we have had a problem with this server, this person is no longer a server with us.
Please feel free to contact me at email@example.com if you would allow us a redo for free so you can try the dishes as you would have liked .
Eric Sturm, manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.