We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent Property But Management Lacking” 3 of 5 stars
Review of Courtyard by Marriott Blacksburg

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 6 more sites!
Save Saved
You added Courtyard by Marriott Blacksburg to your Saves list
Courtyard by Marriott Blacksburg
3.0 of 5 Hotel   |   105 Southpark Drive, Blacksburg, VA 24060   |  
Hotel website
  |  
Hotel deals
  |  
Hotel packages
  |  
Hotel amenities
Special Offer
Free Parking
Ranked #3 of 9 Hotels in Blacksburg
Powhatan, Virginia
Top Contributor
102 reviews 102 reviews
27 hotel reviews
Reviews in 54 cities Reviews in 54 cities
62 helpful votes 62 helpful votes
“Excellent Property But Management Lacking”
3 of 5 stars Reviewed July 19, 2014 via mobile

The overall property is clean and comfortable inside and out with fair rates with a friendly and most helpful staff. The hotel is yet the upgrade to the new bistro cafe concept. My qualm involves two personal observations. The first occurred when I returned to my room in the early afternoon, the day after check-in. The housekeeper's two children (a boy and a girl ages maybe 8 or 9) where with her going in and out of the rooms (3rd floor low numbers) she was cleaning. Now, I have personal belongings in my room to in include my laptop. I'm sure these kids had been in my room as well which is unacceptable. Obviously, the housekeeper had no childcare so she brings her kids to work with her. I doubt any guest would find unauthorized individuals, yet children roaming about their room. The next morning when I was checking out I saw coming to work with her two kids in tow. So, this was on-going. To the hotel management-this practice should not be tolerated and must be immediately discontinued. The second observation was similar. Another child, maybe age 10 or 11, again most likely the child of a hotel staffer, was on one of the hotel computers reserved for hotel guests for over two hours during the afternoon. Again, not acceptable. The hotel management must take immediate and appropriate action with their staff.



Stayed July 2014, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBlacksburg, General Manager at Courtyard by Marriott Blacksburg, responded to this review, July 22, 2014
Dear Terry B,

Thank you for taking the time to give feedback about your stay. We appreciate your kind remarks about our cleanliness and friendly staff. Management was aware of the associate's children being at the property as the family was dealing with the death of a loved one. We understand and agree this would be uncomfortable situation for a guest to encounter and the issue has been addressed. We look forward to your return to Blacksburg in the future.

With Hospitality,

Tom Norman, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

91 reviews from our community

Traveler rating
    58
    25
    6
    1
    1
See reviews for
42
12
3
22
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • Any
English first
Broadway, Virginia
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 26, 2014

Staff was friendly but did not know anything about the area. Motel was clean but had a lot of permanent stains. Time to upgrade. For the price I really did expect more. Breakfast was good, but not worth price of $8.80 per person. Many motels that include breakfast in price of the room, have just as good or better food. Drinks had to be ordered from a waitress (who rolled her eyes when my husband asked for juice).
Best thing about this motel was the bed. The mattress was wonderful and I slept well.

  • Stayed June 2014, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBlacksburg, Director of Sales at Courtyard by Marriott Blacksburg, responded to this review, June 30, 2014
Dear Jo N,

Thank you for visiting our property and writing a review. We appreciate feedback so we can continue to offer a great product and service. In regards to breakfast, unfortunately, the Courtyard brand does not offer a free breakfast. We will be rennovating our lobby during the forth quarter this year, which will have Starbucks coffee and alternate breakfast offerings.

We hope you will stay with us again!

The Courtyard by Marriott Blacksburg Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
1 review
5 of 5 stars Reviewed June 17, 2014

Hotel staff was extremely friendly, rooms were very nice and clean, location is perfect as well since it's right by the highway and just down the road from main street. Definitely my hotel of choice when staying in Blacksburg.

  • Stayed June 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oakton, Virginia, United States
Top Contributor
139 reviews 139 reviews
34 hotel reviews
Reviews in 42 cities Reviews in 42 cities
98 helpful votes 98 helpful votes
5 of 5 stars Reviewed June 3, 2014

Staff were professional and helpful. Hotel and rooms were really clean and comfortable. Love that they have Q/Q bed configurations vs the doubles. They took great care of our group. Super convenient to Va Tech!

  • Stayed May 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, VA
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 26, 2014

I cannot say enough about the excellent service we received at this hotel. We booked 7 rooms for a two-night stay. Our great service started w/ Lauren when we booked. She was so helpful, prompt, cheerful and accommodating. Once we all arrived at the hotel, we were impressed w/ the cleanliness and comfort. But what was truly amazing was the service. I cannot say enough about Will, Amanda and Carrie. They were over-the-top wonderful!! Great staff... great hotel :)

  • Stayed May 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 6, 2014

We've stayed at this Courtyard several times while visiting son at VT. It's close to the school and has several fine restaurants close by. The thing that sold me is the friendliness of the entire staff. From the moment we walked it, it was all smiles, and in a timely manner answered any questions we had. The Manager, Tom Norman, was particularly helpful. We've stayed at many 4-5 star hotels and those managers can learn something from the folks in Blacksburg. Our room was clean, everything worked and the cleaning service was prompt and efficient. I don't write many reviews but felt compelled to just because my expectations were exceeded. I hope all find they experience the same.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Senior Contributor
34 reviews 34 reviews
22 hotel reviews
Reviews in 24 cities Reviews in 24 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed April 28, 2014 via mobile

We stayed here while visiting Virginia Tech. It was a convenient drive to campus, front desk staff was very helpful with directions and restaurant recommendations. Room was clean and spacious and breakfast was delicious. I would definitely stay hete again.

Stayed April 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Courtyard by Marriott Blacksburg? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Courtyard by Marriott Blacksburg

Address: 105 Southpark Drive, Blacksburg, VA 24060
Location: United States > Virginia > Blacksburg
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( Wi-Fi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Blacksburg
#6 Business Hotel in Blacksburg
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Blacksburg 3*
Number of rooms: 93
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Travelocity, Priceline, Orbitz, Odigeo and Tingo so you can book your Courtyard by Marriott Blacksburg reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Courtyard By Marriott Blacksburg Hotel Blacksburg
Courtyard Blacksburg
Blacksburg Marriott
Blacksburg Courtyard
Courtyard By Marriott Blacksburg Virginia

Owners: What's your side of the story?

If you own or manage Courtyard by Marriott Blacksburg, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.