About a week ago, my wife and I spent four nights at the Va, Tech Inn. In general, we were satisfied with the room and services received. However, we can make some comments that could improve the overall customer satisfaction.
On the day of arrival, we walked into the reception area at around 1:45 PM, and we were told that our room was not ready. This is somewhat surprising for any hotel, since in many instances, 2 PM is the standard check-in time, and perhaps there is room for improvement here. When traveling, many times we can not coordinate flight times and driving times with a more convenient arrival time at a hotel,
As it happens this led us to getting a complimentary room upgrade. Our accommodations were very good, with a large seating area, a comfortable sofa for TV watching, and a very large and comfortable king size bed. My only criticism of the room was that is located just outside the hall area where there is an ice-machine. The noises were somewhat noticeable but not really annoying.
We had breakfast three times at the restaurant, and it was good in general. The fresh fruit and oatmeal were excellent, the selection of bread and pastries was not very large, and it was somewhat annoying that the toasters available could not accommodate very well some of the bread slices. However, we enjoyed the juices and coffee very much.
By far, the best aspect of the Inn is its location, near to campus, and within walking distance to shopping areas. We also enjoyed the use of their computers. Another area where there could be improvement is in their reservation changes policy. In our case we needed to leave earlier than expected and we found that it was necessary to give 24 hours advance notice of changes in order to avoid some penalty charges.