I have stayed at The Inn many times this past year. Each time I arrived, the front desk clerks have been very helpful and pleasant. The rooms are always clean and there is always plenty of towels in the bathrooms. I have used the shuttle service plenty of times, and the drivers have always gone the extra mile. Every employee I have come in contact with has gone above and beyond to help my family in which ever way they could. When we were visiting during the VT/UVA football game, they were packed in the lobby bar and the staff was overwhelmed, but they were pleasant and making the best of a crazy situation.